1.1
  • Horrible customer service2 votes
  • Being lied to2 votes
  • Given the runaround2 votes
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  • Dec 17
  • Banks
  • Des Plaines, Illinois
  • Credit Report
  • 13
  • REVIEW RATING 3/5

Trying to get them to verify delinquent accts they have put on my credit reports. They just refuse to do it. I am represented by Lexington Law, they are referring me for The Capitol One Accts, to State's Attorney or Federal Trade. They actually sent me letters addressed to me but say dear bla bla which I googled is a Chinese Restaurant in New York. They want me to verify my SS# my... Read more

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I have sent the documents requested 4 times already and have not gotten a response or able to activate my card. Case: 10002068551160 card number: 4003 4486 5255 0856 Add comment

  • Dec 08
  • Banks
  • Tampa, Florida
  • Payment Plan
  • 28
  • REVIEW RATING 4/5

Once again I am on hold with capital one. This time i am at 31 minutes and counting. I changed insurance companies 3 months ago, but they wont reevaluate my escrow to lower my payments. I have had only bad experiences with capital one. When I needed help making my payments during the financial crisis, they asked me if making a higher payment would help me out. When I tried to make up the... Read more

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  • Dec 01
  • Cash Services
  • Garland, Texas
  • Money Load
  • 51
  • REVIEW RATING 4/5

I made a payment of $500.00 to my credit card account and didn't look at my receipt. (NEVER CARRY A LARGE BALANCE AND MY HISTORY SHOWS THAT) But I dDID check to see if my payment had been posted and when I checked for my payment it was only for $400.00. I called the bank where I made the payment right away. And they were nice and said they'd investigate. I eventually went in and it was just a... Read more

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  • Nov 28
  • Banks
  • New York, New York
  • Card
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

I got behind on my capital one card due to an emergency medical situation. I was sent a letter offering a three payment option to bring card current. I called and set up auto payments. I was told that once the third payment was made the account would be current and the card could be used. Following the third payment I called and was to the card is closed and if I wanted a capital one card I... Read more

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  • Nov 11
  • Banks
  • Paradise, Nevada
  • Credit Card
  • 50
  • REVIEW RATING 3/5

I was with the company they took over for years Capitol One took over and my nightmare begin they are complete rip offs if you have issues with the file a complaint with the BBB, Consumer Affairs, Attorney General and Federal Trade Commission should be jumping in the case very soon Read more

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  • Nov 11
  • Banks
  • Vancouver, Washington
  • Interest Rate
  • 41
  • REVIEW RATING 3/5

In 2008 Capital One increased my interest from 7.99% to 17.99% without reason. Over 5 years I paid $7500 in principal payments yet my balance only dropped $4000. When I repeatedly asked to have my interest lowered so I could pay off the card I was told they couldn't do it. My accountant figured there is approximately $3000 to $3500 unaccounted for. When I questioned Capital One they wouldn't... Read more

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  • Nov 10
  • Banks
  • Roanoke Rapids, North Carolina
  • Bank Account
  • 1
  • 1
  • 34
  • REVIEW RATING 3/5

cbe is a liar. want a letter to say paid off account and it took them a week to fax my capital one account off. mr pennington will tell you anything. capital one sold it to the cbe group. ask for a settle in full did not give. call capital one to send a letter to say they would remove the account from my credit report. they said it will take 20 days before anything is done. that is the waiting... Read more

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  • Oct 28
  • Credit Cards
  • Secured Credit Card
  • 83
  • REVIEW RATING 4/5

I applied for a secured credit card and was required to pay a $200 deposit, which I did. The next day the money came out of my bank account, but I had not received an email from Capital One stating they had received my payment or that my card was on the way. The next day when the payment had cleared through my bank I called Capital One. They said they had no record of my payment or my account. I... Read more

Was this review helpful? 0 3

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