Capital One Complaints and Reviews

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  • Customers like
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  • Customers don't like
    • Horrible customer service10
    • Being lied to9
    • Given the runaround8

  • 9 hours ago
  • Banks
  • Baltimore, Maryland
  • 6

I applied for a Capital One Credit Card, rebuilding my Credit Score, after not using credit cards in nearly 15 years. They gave me a 250.00 Credit Limit. After a few months, I added an Additional $250.00, which would give me $500.00 in Available Credit. The money went out, I always paid more than the minimum payment. But when I would get my Statement. It was always as close to the limit, never... Read more

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  • May 23
  • Credit Cards
  • Seattle, Washington
  • Annual Fee
  • 7
  • REVIEW RATING 3/5

The FBI shut down some of Capitol One's websites for selling stolen credit card numbers. Capitol One refused to reimburse consumers after Minnesota's Attorney General found them guilty of profiting by tricking consumers. They recently started charging me an annual fee but my credit card has been canceled for over 5 YEARS! They won't take me off their mailing list and keep sending me unwanted... Read more

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  • May 18
  • Banks
  • Credit Card
  • 21
  • REVIEW RATING 3/5

My husband just received his new CO card today (5/18/2015)., he called to activate it and it has said that his account was under fraud or something., so he spoke with an agent and than they ask him tons of a questions to verify him., after that they had ask him to send in his identity., aftee that he asked what was the main reason., its because he doesnt have a job or something is that... Read more

Was this review helpful? 0 1

  • May 14
  • Banks
  • Stafford, Texas
  • Membership
  • 20
  • REVIEW RATING 4/5

I had a balance of 255.00 they gave me a crdit of 25.00 late fee i paid them 100.00 why did i still owe them 200.00 dollars when i received my statement they crdit me and then turn around and debit me the 25.00 late fee than charged me 39.00 for annual fee what a rip off i was with another company they sold it to capital one i had this card for 15 years so i just decided to cancel my membership... Read more

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  • May 07
  • Banks
  • Marshfield, Missouri
  • 25
  • REVIEW RATING 4/5

SCRA Department doesn't abide by the Federal Law. They Lie and have customer service reps say they are supervisors when they are not and they totally unprofessional! The SCRA Department is not educated on the law at all nor are they willing to learn the law. Fun Fact, Capitol One was one of the banks that needed a cash bailout from the U.S. Federal Government back in 2007 and 2008. They used the... Read more

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  • May 01
  • Credit Cards
  • Minneapolis, Minnesota
  • Credit Card
  • 1
  • 1
  • 37
  • REVIEW RATING 3/5

Problems: Issue cards at a low interest rate promising "for life" then change terms to extremely high interest rate Change card from free to yearly user fee without notice Make up additional interest you still owe after paying off your balance Do not send bills in a timely manner Suspend your credit card for missed or late payment no matter how much you paid (even account pay off) the month... Read more

Was this review helpful? 0 1

  • Apr 28
  • Credit Cards
  • Medford, Oregon
  • Credit Card
  • 1
  • 1
  • 51
  • REVIEW RATING 3/5

I had a CC with Capital one about 10 years ago. They sent me a new card which I never activated, Later I had a yearly fee put on the card and was hit with a late charge for not paying it on time. I called talked and told them I was unaware of the maintenance fee and was told tough luck pay it. I closed the account. About 2 years later Capital One called me wanting me back as a customer, I told... Read more

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  • Apr 27
  • Credit Cards
  • Credit Card
  • 36
  • REVIEW RATING 4/5

Someone used my email to sign up a Capital One credit card - after starting to receive balance notifications and emails about "my account" to my email address, it turns out calling in to Capital One doesn't actually help to verify my personal information is NOT on the fraudulent account, they just turned off the email notifications so I'm not getting any information either way about it. Now not... Read more

Was this review helpful? 0 1

Im currently on hold with capital one. They keep telling my pin is wrong. Every timei call im waiting for 2hrs or more. Then when i speak to someone they say they cannot hear me and hang up. Im going to contact the feds and IRS.. im tired of dealing withthem. Im a truckdriver and had nothing but problems withthem... iwill get rkd og the card.... Add comment

  • Apr 13
  • Credit Cards
  • Credit Card Limit
  • 62
  • REVIEW RATING 4/5

I use my card for online purchases so I keep my limit low. They raised my limit with out asking me so I called them to have it lowered back down. Well, maybe twice a year I might need to bump up my limit for a major purchase and my request was denied because there was a recent change to the account!!! The change they made without my knowledge! I talked to the supervisor and she said she couldn't... Read more

Was this review helpful? 0 2

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