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1.6 Based on 82 reviews
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The customer service personnel were ignorant and totally uneducated in all transaction aspects. Their cards have hidden fees and anyone who needs to charge an annual fee for carrying their credit card in your wallet or purse needs to get out of the credit card issuing business....

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Capital One Defrauded Us and Ruined Our Vacation
1 of 7

On November 19, 2015, I purchased two First Class, round trip tickets from Boston to Rome on Alitalia using the Capital One Rewards Travel website. The tickets were purchased as a birthday present for my wife, but our entire trip was ruined by Capital One’s fraudulent activity. On Saturday, July 16, 2016, the day we were supposed to depart for Rome (after flying all the way across the country from Los Angeles to Boston), I tried to check into... Read more

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capital one mastercard customer service is THE WORST OF THE WORST. I paid off my balance but when I went to the grocery store, my purchase was beign DECLINED. I called cap one, and found out my account was closed and when they switch me to the fraud department, I never got a reason why it was closed. He was only silent as i explained and never looked into why it was closed.

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Capital one has made hard inquiries on my Trans union report a total of 3 separate occasion ' and I never even applied for your services. And in doing so you have affected my already struggling score, I have called and spoke to several people in this organization and this matter is still not resolved. My score went down 8 points and it is hurting my chances of getting myself a new residence, I was at the right point score to obtain a new... Read more

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From one day to the next I could not log in to my account to check balance, transactions, payments etc. I phoned. First person seemed troubled and actually hung up on me. I called back. Got different person who didn't seem to understand my problem or how to solve it. I left for a doctor's appointment and upon return phoned the 3rd time the same day. This individual told me I would need to reset my password for some unknown reason that they... Read more

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I had Capital One plus 2 other credit cards. One of them was at 4.9%. Most credit companies are supposed to back you up if you are disputing any charges--meaning you don't have to pay if you can prove the charges were fraudulent. Well, U- Haul charged me $464 for equipment that I didn't use, and Enterprise Car Rentals charged me $1000 to replace the upholstery in a rental car (I spilt coffee on the seat!) I tried to "negotiate with the vendors"... Read more

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I have worst experience till now with a credit card company, period. First of all, Capital1 completely ignore our credit score, our income and so on and I does not provide any explanation about they gave the lowest credit I ever had it. My credit score is on top, and they gave a credit limit that is lower than my weekly earn. That's not only ridiculous, but insulting and when 8 phone them for an explanation, they just say that they have their... Read more

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Paid bill on time for over a year even sometimes twice a month.. Showed excellent credit worthiness, applied for credit limit increase and got $100 increase What a joke

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Yes, I'm pissed. I went online to submit my payment and there are restrictions on my account for two cards. I called them up because I just used my card last weekend. I get a customer service representative who told me that my account was restricted because I filed bankruptcy in the last 30 days and I said I didn't not file for a bankruptcy and he went back and forth. He said that he would send an email to the legal department. I went to the... Read more

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I am travelling overseas and I use CapitalOne credit card. The genius C1 decides to send me a new chipped card while I am travelling and cancels the existing card. No notification, no information, nothing! I ask them why didn't you wait to cancel the existing card until the new one is activated, the idiots who answer the question says " I apologize for the inconvenience this may have caused you" . I ask: you created the inconvenience, you're in... Read more

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