Capital One Complaints and Reviews

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  • Customers don't like
    • Horrible customer service10
    • Being lied to9
    • Given the runaround8

  • May 18
  • Banks
  • Credit Card
  • 13
  • REVIEW RATING 3/5

My husband just received his new CO card today (5/18/2015)., he called to activate it and it has said that his account was under fraud or something., so he spoke with an agent and than they ask him tons of a questions to verify him., after that they had ask him to send in his identity., aftee that he asked what was the main reason., its because he doesnt have a job or something is that... Read more

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  • May 14
  • Banks
  • Stafford, Texas
  • Membership
  • 14
  • REVIEW RATING 3/5

I had a balance of 255.00 they gave me a crdit of 25.00 late fee i paid them 100.00 why did i still owe them 200.00 dollars when i received my statement they crdit me and then turn around and debit me the 25.00 late fee than charged me 39.00 for annual fee what a rip off i was with another company they sold it to capital one i had this card for 15 years so i just decided to cancel my membership... Read more

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  • May 07
  • Banks
  • Marshfield, Missouri
  • 20
  • REVIEW RATING 4/5

SCRA Department doesn't abide by the Federal Law. They Lie and have customer service reps say they are supervisors when they are not and they totally unprofessional! The SCRA Department is not educated on the law at all nor are they willing to learn the law. Fun Fact, Capitol One was one of the banks that needed a cash bailout from the U.S. Federal Government back in 2007 and 2008. They used the... Read more

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  • May 01
  • Credit Cards
  • Minneapolis, Minnesota
  • Credit Card
  • 1
  • 1
  • 30
  • REVIEW RATING 3/5

Problems: Issue cards at a low interest rate promising "for life" then change terms to extremely high interest rate Change card from free to yearly user fee without notice Make up additional interest you still owe after paying off your balance Do not send bills in a timely manner Suspend your credit card for missed or late payment no matter how much you paid (even account pay off) the month... Read more

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  • Apr 28
  • Credit Cards
  • Medford, Oregon
  • Credit Card
  • 1
  • 1
  • 43
  • REVIEW RATING 3/5

I had a CC with Capital one about 10 years ago. They sent me a new card which I never activated, Later I had a yearly fee put on the card and was hit with a late charge for not paying it on time. I called talked and told them I was unaware of the maintenance fee and was told tough luck pay it. I closed the account. About 2 years later Capital One called me wanting me back as a customer, I told... Read more

Was this review helpful? 0 1

  • Apr 27
  • Credit Cards
  • Credit Card
  • 33
  • REVIEW RATING 4/5

Someone used my email to sign up a Capital One credit card - after starting to receive balance notifications and emails about "my account" to my email address, it turns out calling in to Capital One doesn't actually help to verify my personal information is NOT on the fraudulent account, they just turned off the email notifications so I'm not getting any information either way about it. Now not... Read more

Was this review helpful? 0 1

Im currently on hold with capital one. They keep telling my pin is wrong. Every timei call im waiting for 2hrs or more. Then when i speak to someone they say they cannot hear me and hang up. Im going to contact the feds and IRS.. im tired of dealing withthem. Im a truckdriver and had nothing but problems withthem... iwill get rkd og the card.... Add comment

  • Apr 13
  • Credit Cards
  • Credit Card Limit
  • 58
  • REVIEW RATING 4/5

I use my card for online purchases so I keep my limit low. They raised my limit with out asking me so I called them to have it lowered back down. Well, maybe twice a year I might need to bump up my limit for a major purchase and my request was denied because there was a recent change to the account!!! The change they made without my knowledge! I talked to the supervisor and she said she couldn't... Read more

Was this review helpful? 0 2

  • Apr 09
  • Banks
  • Hawkins, Texas
  • Bank Account
  • 1
  • 1
  • 39
  • REVIEW RATING 4/5

NLA called offering settlement on account I never heard of. I Called Called Capitol One and they have no record of the account and they have no record of my SSN. I called NLA back and explained that to them and provided them with my SSN and they said that ssn was not connected with the account. They stated they would turn it over to the fraud department. They stated that if he bank (who has no... Read more

Was this review helpful? 0 1

  • Apr 08
  • Credit Cards
  • Scarborough, Ontario
  • Credit Card
  • 1
  • 1
  • 41
  • REVIEW RATING 4/5

Ten years ago I accepted a capital one card for 5.99% interest FOR LIFE. Now after carrying a high balance they claim they can raise the interest rate to 10% . When asked how , they claimed I accepted the offer of 5.99% but by the time they sent my card the contract said they could change the rates. BS. I know numerous people that have this same rate and they are not raising their interest. Its... Read more

Was this review helpful? 0 2

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