Capital One Complaints and Reviews

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Capital One
Main address: PO Box 30285 84130-0285 Salt Lake City UT
1-800-955-7070, , webinfo@capitalone.com
  • 453+2 mobile complaints
  • $300K claimed losses
  • $665 average
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I bought my car in 2011,I was making money then, 2012 lost my job now I make little money, so my 580.35 I make it in 2payment now, capital one change my payment to principal and said that my payment will have to be made hold before it's called a payment, please can they do this? Add comment

  • Jun 28
  • Credit Cards
  • Houston, Texas
  • Credit Card
  • 1
  • 20

My story starts with a card we had issued in our nanny's name. She went to buy a gift for my wife while I was at work. This was denied, they then called my wife at work but told her they could not resolve the issue, and she suggested I call the company. I did this from work on my cell phone, and was told I would have to go home to fix this problem, Calling from my home phone line as listed in... Read more

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  • Jun 19
  • Credit Cards
  • Capitol One Credit Card
  • 2
  • 35

The negative reviews I came across while trying to activate my Capitol One card were the most accurate negative reviews. Thank You to everyone who takes the time to post reviews on this Bull *** Company. I called 3 times within an hour and was disconnected each time at the same point of the process after being put on hold for nearly 13 minutes. They wanted to call me back on a different number to... Read more

Was this review helpful? 0 1

I have been 15 year plus costumer and it been taking me over two month to get a new card and each time it is a different excuse. Last two Saturdays I called and it was said I would get a credit card in 4-5 days ugh done this too many times so upset thinking about leaving companies service ugh ugh sick deal Dennis Walsh Add comment

  • Jun 04
  • Banks
  • New York, New York
  • Savings And Checking Account
  • 40

Today I got an email with a subject "We're closing your accounts", and the body below. Note that I have no credit card with them. Only a checking account with over $2,000 and a savings account with over $30,000. I don't use the account frequently, but transfer in/out about 5-10 times a year. I called in and they had nothing to add about why it was closed. Their security department was kind... Read more

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  • May 28
  • Banks
  • Fort Myer, Virginia
  • Rude Service
  • 24

Keep getting a run around when dealing with the fraud department. I have been lied to several times and I'm tired of it. Because of the 911 in our area our address changed and they won't look at the info I sent to clear it up. I had to send a poa and copy of bank statement so they could deal with me because I'm not the primary. Now they say the info I sent is not good enough. I've... Read more

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  • May 28
  • Banks
  • Customer Service
  • 39

I got my card taken rightout of mailbox used and while I was away on vaction I got a email saying thankyou for using your capitolone card ...lol... I emediatly called them and asked what this was about and it was a new card and they maxed it out I asked them to plz stop card an alert fraud but instead th e rep sends me another card and said hes rushing it out for me I was on vacation 5 hours away... Read more

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  • May 23
  • Media
  • Richmond, British Columbia
  • Online Username
  • 19

Okay I was using capital one when I was in toronto thn I moved to calgary. All of sudden I forgot my online username ( since I remember my password) nd aftr trying 3 times they blocked my account.this understandable. Then I called them regarding this scenario they were asking me to fax some documents.I did fax but first time they didnt get those secobd time they were saying its nt clear third... Read more

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  • May 22
  • Banks
  • Fairburn, Georgia
  • Horrible Branch Manager
  • 27

The Capital One bank located on 61st and 1st street in Manhattan has a horrible branch manager. I had Capital One since they began I was one of the 1st consumers banking with Capital one and I moved from Brooklyn to Atl GA I liked Capital One so I decided to stay with them even though there are no physical location in the south. When they changed branch mgrs from William to Ramadit she cancelled... Read more

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  • May 16
  • Government
  • Montreal, Quebec
  • Official Languages
  • 21

Got an offer by mail for a card in French only. When I called and said offers come frequently by mail from other providers and always in French and English they answered they only send in french to Quebec. When I pointed out that not all Quebeckers speak French as first Language they offered to do it on the phone but would not mail an English version as this was the "policy" If you are English... Read more

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