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1.7 Based on 78 reviews
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From one day to the next I could not log in to my account to check balance, transactions, payments etc. I phoned. First person seemed troubled and actually hung up on me. I called back. Got different person who didn't seem to understand my problem or how to solve it. I left for a doctor's appointment and upon return phoned the 3rd time the same day. This individual told me I would need to reset my password for some unknown reason that they... Read more

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I had Capital One plus 2 other credit cards. One of them was at 4.9%. Most credit companies are supposed to back you up if you are disputing any charges--meaning you don't have to pay if you can prove the charges were fraudulent. Well, U- Haul charged me $464 for equipment that I didn't use, and Enterprise Car Rentals charged me $1000 to replace the upholstery in a rental car (I spilt coffee on the seat!) I tried to "negotiate with the vendors"... Read more

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I have worst experience till now with a credit card company, period. First of all, Capital1 completely ignore our credit score, our income and so on and I does not provide any explanation about they gave the lowest credit I ever had it. My credit score is on top, and they gave a credit limit that is lower than my weekly earn. That's not only ridiculous, but insulting and when 8 phone them for an explanation, they just say that they have their... Read more

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Paid bill on time for over a year even sometimes twice a month.. Showed excellent credit worthiness, applied for credit limit increase and got $100 increase What a joke

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Yes, I'm pissed. I went online to submit my payment and there are restrictions on my account for two cards. I called them up because I just used my card last weekend. I get a customer service representative who told me that my account was restricted because I filed bankruptcy in the last 30 days and I said I didn't not file for a bankruptcy and he went back and forth. He said that he would send an email to the legal department. I went to the... Read more

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I am travelling overseas and I use CapitalOne credit card. The genius C1 decides to send me a new chipped card while I am travelling and cancels the existing card. No notification, no information, nothing! I ask them why didn't you wait to cancel the existing card until the new one is activated, the idiots who answer the question says " I apologize for the inconvenience this may have caused you" . I ask: you created the inconvenience, you're in... Read more

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20160629 - Capital One is retiring is P2P services in fair of ClearXChange. P2P is a good services, easy to use, and works. ClearXChange is a service outside of CapitalOne, so you have to sign-up for it, accept their agreement, and have a new login and password (great, just what I need). Additionally, if you are sending money to someone who's bank isn't already part of ClearXChange, then THEY also have to sign up for a ClearXChange account... Read more

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I had $247 in fraudulent charges from Capital One. They offered to return the money then added the charge back 2 months later and have been giving me the run around since. *** Capital One.

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There is no disclaimer in the booklet you get when signing up but if you go to the website and you live in Canada. It states this at the bottom of the web page in small print. In the booklet it stops at All rights reserved. ©2016 Capital One. Capital One is a registered trademark. All trademarks used herein are owned by the respective entities. All rights reserved. NOTICE Deposits with Capital One Bank (Canada Branch) are not insured by the... Read more

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CAPITAL ONE IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. THIS WOMAN KEPT ME ON HOLD NOT ANSWERING 1 QUESTION . TELLING ME SHE WOULD GET ME ANSWERS AND SAID SHE WOULD PUT ME ON A BRIEF HOLD EVERY 5 MINUTES AND I NOW HAVE WAITED 1:27 MINUTES AND NOT ONE ANSWER . SHE KEPT REPEATING THE SAME ANSWER OVER AND OVER. I NEVER GET UPSET AND THIS IS ABSOLUTELY THE WORST SERVICE I HAVE EVER EXPERIENCED . PLEASE STAY AWAY FROM ANY CAPITAL ONE... Read more

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