Capital One Complaints and Reviews

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    • Horrible customer service12
    • Being lied to9
    • Given the runaround9

Had a new capital one card actived it uses it at gas station for 17.23 went to use it,agian it declinde for 9.12 call they said there was fraud activety Add comment

  • Jul 14
  • Banks
  • New York, New York
  • Capital One Quicksilver Cash Rewards Credit Card
  • 69
  • REVIEW RATING 4/5

I have been a CapitalOne customer for 8 years. I recently received an offer for their QuickSilver card and, because of the cash back benefits, I thought why not. I applied for the card and was accepted. In the intervening time, I left my credit card at a friend's, but thought, no problem, my new card will arrive soon. I received the new card and was reading through the fine print and saw that, if... Read more

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  • Jul 14
  • Banks
  • Fort Lauderdale, Florida
  • Capital One Account
  • 29
  • REVIEW RATING 4/5

I paid a bill to them through my new bank acct not realizing that the pymt would be late. Ok so I admitted this and got a $35 fee. The girl said they would waive it. She also said they had rec'd the pymt. Next month I should have a zero balance. Nope they charge me more fees. I called them up and got the run around. I closed my acct and paid what I actually owed them thru my bank. The next day I... Read more

Was this review helpful? 0 0

  • Jul 07
  • Credit Cards
  • Saint Paul, Minnesota
  • Capital One Credit Card Account Charge
  • 29
  • REVIEW RATING 4/5

I started my account with Cap1 since 2012. Went out to CA 6 months ago--no problem on the trip out there and for several months. Then they started denying charges on a random basis. Recently, I hired a moving company & paid the initial charge. Yesterday, we finished the move & sent the final charge--they denied! I repeatedly used the chat line & was told that the restriction was... Read more

Was this review helpful? 1 0

  • Jun 26
  • Banks
  • Flower Mound, Texas
  • Checking Account
  • 37
  • REVIEW RATING 4/5

We Moved to Texas! We needed a new Bank since PNC was not located in Texas. We chose Capital One after reviewing a list of banks. However we are very disappointed with the services and especially the customer service from the Flower Mound Texas branch. Our checking account was never set up properly had to call online services to correct the problems. It has been over a month and not received... Read more

Was this review helpful? 1 0

a had a very bad experience with capital one in 437 Coit Rd Plano TX 75075 and there is a worker his name is Jeremy land... he made a lot of problems for us because we are Iranians... this is very bad first time in my life I deal with such workers Add comment

  • Jun 12
  • Banks
  • Credit Card
  • 47
  • REVIEW RATING 4/5

I was on vacation in Amsterdam and an ATM ate my card. I called Capital One instantly to get a replacement. The teller who answered my card acted like this had never happened before, and was quick to point out that he was an independent answering service and he had no responsibility for my misfortune. He then transferred me to a number for the credit card company, not the debit card service. The... Read more

Was this review helpful? 1 1

Sued us because we were paying our bill then bills stopped coming and they said made a mistake and sent us in to be sued and now they won't fix it Add comment

  • Jun 04
  • Credit Cards
  • Tacoma, Washington
  • Money Withdrawal
  • 36
  • REVIEW RATING 4/5

I have had a brokerage account with sharebuilder since they used to be associated with Costco (several years). I was using this account to grow emergency funds. Unfortunately the day came that I needed to withdraw these funds for their intended use. I followed the normal procedure of selling all shares so the funds would be available for me to transfer to my bank account. When it I initiated... Read more

Was this review helpful? 1 2

  • Jun 01
  • Credit Cards
  • Springboro, Ohio
  • Credit Card Acccount
  • 50
  • REVIEW RATING 4/5

My card was blocked when I was traveling for work. The amount of effort and time it is taking to get my card unrestricted is absurd. I uploaded several documents with my proof of residency including my drivers license, birth certificate, and 401k receipt but capital one refused to acknowledge any of these. There is zero way to contact the fraud protection department via email and every time I'm... Read more

Was this review helpful? 1 2

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