Capital One Complaints and Reviews

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Capital One
Main address: PO Box 30285 84130-0285 Salt Lake City UT
1-800-955-7070, ,
  • 473+1 mobile complaints
  • $310K claimed losses
  • $646 average
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  • Oct 28
  • Credit Cards
  • Secured Credit Card
  • 21

I applied for a secured credit card and was required to pay a $200 deposit, which I did. The next day the money came out of my bank account, but I had not received an email from Capital One stating they had received my payment or that my card was on the way. The next day when the payment had cleared through my bank I called Capital One. They said they had no record of my payment or my account. I... Read more

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  • Oct 27
  • Banks
  • Englewood, Colorado
  • Car Lease
  • 1
  • 1
  • 7

I was advised by agent at Capital One that my payments will be granted a two month extension to the end of our lease I was advised by a supervisor that the information provided on July 29th was incorrect and they would not be able to do anything about the information provided did request that I paid up for 3 months in advance and also my vehicle as of October 29th or skinny October 27th rather... Read more

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  • Oct 25
  • Banks
  • Late Fee Charge
  • 13

Had a 20.00 charge on my card which I did not know was there, received no statements, no phone calls, nothing until of course there were late fees and interest charges. A 20.00 charge turned into 112.00 which I paid the moment I found out. They reported this to the credit bureau and will not make any attempt to correct it. I had a 15,000.00 line of credit with them and had been a customer for... Read more

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  • Oct 24
  • Credit Cards
  • Credit Card Overpayment
  • 17

I accidently paid a credit card which was paid off for over a week I have suppose to be receiving the money back to my bank account per ACH first I was told 1-2 business days then I called back and now it is 5 days. I called them AGAIN today they told me it was in my bank account and it is not. I online chat gave me a number to call to check on their end and it has not been processed. My bank is... Read more

Was this review helpful? 1 1


  • Oct 16
  • Credit Cards
  • Santa Clara, California
  • Capital One Cash Rewards Platinum Card
  • 1
  • 1
  • 48

Capital One seems to be the biggest identity thief. For some weired reason, they deactivated my Credit Card Account saying that there was a "Fraud" alert. Why would this happen- I have no idea. But it happend and suddenly. They couldn't give me a reason for this to me. I called them and they asked me several questions - mother's maiden name, ssn, address, phone no, etc. etc. Even after answering... Read more

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  • Oct 06
  • Banks
  • Walnut Creek, California
  • Credit Card Replacement
  • 1
  • 1
  • 60

I was notified on October 3rd that my Capital one card was comprinized in a fraudulent card hacking scheme. After considerable time on phone and being transfered countless times. I finally was transfered to a (customer fraud superviser specialist) from where else India? I pleaded with him not to deactivate my card because I was out of state on vacation and needed my card for expenseses. He... Read more

Was this review helpful? 2 1


  • Oct 02
  • Banks
  • Chicago, Illinois
  • Frozen Account
  • 51

About 3 weeks ago I learned that my Capital One account had been frozen for suspected fraudulent activity. I called the fraud department and have been run around in circles ever since. This matter is still unresolved going on three plus weeks. I was told that I needed to send in a copy of my driver's license, social security card, and proof of residence (I.e. a utility bill). Sent in the... Read more

Was this review helpful? 3 1

Capital one has incompetent customer service! They have no idea how to do their job, even the supervisors! Not to mention, RUDE AND UNPROFESSIONAL! They blabber on about nothing instead of getting right down to the issue and fixing it! I have so many complaints about this company but it's WAY too much to list!! Searching for a better bank!!!!!! Add comment


  • Sep 12
  • Banks
  • Credit Card Freeze
  • 71

All offers, access checks seem very sweet, but when you actually need money, they will freeze your credit card account in the name of "Fraud Alert". This is the 2nd time I met that kind of treatment with Capital One. I call that "fair weather friend". Beware if you need... Read more

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  • Aug 21
  • Banks
  • Credit Card Accounts Balance
  • 56

Paid agreed amount for settlement in 2005. 2014 learned judgement listed against property. Selling property now, but Capital One states they must follow process. Nine years, of wrongful judgement remains on credit and property. NO ONE CAN HELP. YOU CANNOT SPEAK TO ATTORNEY WHO HANDLES JUDGEMENT. THE PROCESS CAN TAKE 5- 30 DAYS> IT IS THE ATTORNEY's DIGRESSION. When judgement was paid why... Read more

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