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    • Horrible customer service 14
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My dad was approved ... Then received card but pin didn't work to activate card ... Called number and they told my dad he was a victim of identity theft .. Now has a fraud hold on account .. Does anyone know how to fix this? He just wants to be able to use his card .. He has faxed info requested and they keep telling him they never received anything and talks to different people each time .. Add comment

My credit card got stolen last week. I tried to cancel the card the instant the incident happened, yet I could not cancel the credit card on the app. I called them up and the process to cancel by phone took forever. After that, it has been a week and the replacement credit card has not arrived. I called them again and apparently it will take an other 6 days for it to arrive. It is the most... Read more

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I recently applied and was approved for a Capital One credit card. I received a letter in the mail stating that my card was on the way. Then I received a phone call from someone claiming to represent the company, and they told me that--due to some question of fraudulent activity--I needed to provide the following information to ensure that there was no identity theft involved. This included my... Read more

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The following is to make people aware of the abuse and level of professionalism from Capitol One and a true David and Goliath story. First let me express that I understand procedures they are placed in an act or a manner of proceeding in any action or process; conduct a particular course or mode of action any given mode of conducting legal, parliamentary, or other business, the sequence of... Read more

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Open yeself a secured MC with Capital One, and save all the hassles. These guys thrives on people with low credit scores! Anyone dealing with any bank out of Sioux Falls, South Dakota, asks for trouble. No matter what Micky Mouse name, they go under! No one stops them from bad practice, loust customer services law suits, fake calls, you name it. Get yeself a Secured CapitalOne MC, with a raise... Read more

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In november i applied for a secured credit card to try to build my credit... less than a week passed and my security deposit was withdrawn from my bank account. Now, its january... still no card so i called capital one.... they argued with me that no payment was ever made even though im sitting here looking directly at my statement telling them the exact day that the amount was paid to them.... ... Read more

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i have been with capital one now for serveral years but recently in December we started having problems and was not getting anywhere with the agents and managers fed up decided to close my account i was angry *** off was ready to like explode then this agent came on the line verified my account i told him what my problem was and he handled it like a real Boss he really is an asset to Capital One... Read more

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The prepaid $300.00 Capital One credit card was closed on my request in 2011 and their charges in the amount $162.00 were as well paid at the time of closing. They promised, that it will be no issue on my credit and now in 2016 is still on my credit report. Charges were for late payment of their charges on the top of charges. I was abroad for several months and was unable to make payment and this... Read more

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to all who have been victims of credit card fruaud I too was a victim except I did my own investigation and found one person in north Carolina who used the card and as we speak she is being arrested as she was doing it again and again for more than two and half years . her story was that she was in business with people in maylasia and they would send her the cards in her name and she would buy... Read more

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"We're experiencing a higher than usual volume of calls." I understand there are people in the US who are out of work. Please hire some of them. I did exactly what Capital One wanted me to do. I gave up after holding for a total of 60 minutes on two different numbers I was directed by them to call to question a charge. I resorted to using the online dispute system, but know it will get kicked... Read more

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