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1.7 Based on 72 reviews
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  • Customers like
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    • Horrible customer service 15
    • Given the runaround 12
    • Being lied to 10

I had $247 in fraudulent charges from Capital One. They offered to return the money then added the charge back 2 months later and have been giving me the run around since. *** Capital One.

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There is no disclaimer in the booklet you get when signing up but if you go to the website and you live in Canada. It states this at the bottom of the web page in small print. In the booklet it stops at All rights reserved. ©2016 Capital One. Capital One is a registered trademark. All trademarks used herein are owned by the respective entities. All rights reserved. NOTICE Deposits with Capital One Bank (Canada Branch) are not insured by the... Read more

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CAPITAL ONE IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. THIS WOMAN KEPT ME ON HOLD NOT ANSWERING 1 QUESTION . TELLING ME SHE WOULD GET ME ANSWERS AND SAID SHE WOULD PUT ME ON A BRIEF HOLD EVERY 5 MINUTES AND I NOW HAVE WAITED 1:27 MINUTES AND NOT ONE ANSWER . SHE KEPT REPEATING THE SAME ANSWER OVER AND OVER. I NEVER GET UPSET AND THIS IS ABSOLUTELY THE WORST SERVICE I HAVE EVER EXPERIENCED . PLEASE STAY AWAY FROM ANY CAPITAL ONE... Read more

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Worst customer service i ever experience they yell scream at me. I went there to get a customer service nit to be treated this way

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On 5/14/16 I called Capital One to confirm that I had been approved for a new credit card, my second with this company. I'd received e-mails telling me it had been returned because I'd moved. I was calling on 5/14/16 to confirm my approval and ask that a new card be sent out. I was told on that day that it would be expedited. Monday 5/16/16 I received an e-mail confirming that my card had been issued. Tuesday 5/17/16 I called to ask for... Read more

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i have had several credit cards with capital one. Due to my business, i travel between east and west coast. One day, card is denied. I pay this card off in full every month. When I called cap one, they said card was suspended due to suspected fraudulent activity.There was no notification that this situation was to occur. After speaking with three different people, requiring me to call back several times, taking over an hour-I was told that my... Read more

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Capital One sends out promotions to make Balance Transfers for zero% interest for 12 months! So, I made a couple of transfers to pay off higher interest cards I had. I also used my card for a few purchases. Although I always pay a lot more than the minimum payment, I found out that I am paying their very high interest rate for not paying the entire balance on the purchases made! So now I need to pay the entire balance on transfers and... Read more

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Do not EVER use this pice of *** company. They are not worth their own bill rubbed in dog *** then burned

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a friend of mine is a authorised user on my account this person was arrrested BUT not convicted I received a letter that the authorised user was removed from my account and to destroy that card I was told it did not affect my relationship just the authorised user on my account I called and asked to be connected with the dept that sent the letter (exec off) they said it was a business decision that can not be reversed can they do this? Read more

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I'm fed up with CapitalOne loading my mailbox with card applications thinking I'm some kind of Sucker.....what a waste of paper. Since our political poachers in DC are so worried about global warming, cutting down all the trees, polluting the water why don't they put out some regulations against all these credit card companies sending consumers pounds of paper that only goes in the trash can. No, nothing will happen because the poachers that... Read more

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