Capital One Complaints and Reviews

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Capital One
Main address: PO Box 30285 84130-0285 Salt Lake City UT
1-800-955-7070, ,
  • 469+1 mobile complaints
  • $300K claimed losses
  • $647 average
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  • Oct 16
  • Credit Cards
  • Santa Clara, California
  • Capital One Cash Rewards Platinum Card
  • 23

Capital One seems to be the biggest identity thief. For some weired reason, they deactivated my Credit Card Account saying that there was a "Fraud" alert. Why would this happen- I have no idea. But it happend and suddenly. They couldn't give me a reason for this to me. I called them and they asked me several questions - mother's maiden name, ssn, address, phone no, etc. etc. Even after answering... Read more

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  • Oct 06
  • Banks
  • Walnut Creek, California
  • Credit Card Replacement
  • 1
  • 1
  • 43

I was notified on October 3rd that my Capital one card was comprinized in a fraudulent card hacking scheme. After considerable time on phone and being transfered countless times. I finally was transfered to a (customer fraud superviser specialist) from where else India? I pleaded with him not to deactivate my card because I was out of state on vacation and needed my card for expenseses. He... Read more

Was this review helpful? 1 1


  • Oct 02
  • Banks
  • Chicago, Illinois
  • Frozen Account
  • 35

About 3 weeks ago I learned that my Capital One account had been frozen for suspected fraudulent activity. I called the fraud department and have been run around in circles ever since. This matter is still unresolved going on three plus weeks. I was told that I needed to send in a copy of my driver's license, social security card, and proof of residence (I.e. a utility bill). Sent in the... Read more

Was this review helpful? 2 1

Capital one has incompetent customer service! They have no idea how to do their job, even the supervisors! Not to mention, RUDE AND UNPROFESSIONAL! They blabber on about nothing instead of getting right down to the issue and fixing it! I have so many complaints about this company but it's WAY too much to list!! Searching for a better bank!!!!!! Add comment


  • Sep 12
  • Banks
  • Credit Card Freeze
  • 62

All offers, access checks seem very sweet, but when you actually need money, they will freeze your credit card account in the name of "Fraud Alert". This is the 2nd time I met that kind of treatment with Capital One. I call that "fair weather friend". Beware if you need... Read more

Was this review helpful? 1 3


  • Aug 21
  • Banks
  • Credit Card Accounts Balance
  • 50

Paid agreed amount for settlement in 2005. 2014 learned judgement listed against property. Selling property now, but Capital One states they must follow process. Nine years, of wrongful judgement remains on credit and property. NO ONE CAN HELP. YOU CANNOT SPEAK TO ATTORNEY WHO HANDLES JUDGEMENT. THE PROCESS CAN TAKE 5- 30 DAYS> IT IS THE ATTORNEY's DIGRESSION. When judgement was paid why... Read more

Was this review helpful? 0 1


  • Aug 13
  • Banks
  • Credit Card Charge
  • 1
  • 1
  • 40

Closed and over paid off Capital One credit card. A month later they bill be interest on a closed account denying the credit I had on the account and now say I owe them money. Cancel your Capital Obe Accounts. Read more

Was this review helpful? 1 1


  • Aug 01
  • Banks
  • Additional Credit Card
  • 75

I am retired and living on a very fixed income. $1,500.00 a month. I have big bills Mortgage, Bank, Sessoms & Rogers, electrical, water/sewer, food, medicine. Please explain to me how you think I can afford to have another credit card when I have a very hard time each month making ends meet. If you have a real suggestion as to how I can handle all these bills that would take a load off my... Read more

Was this review helpful? 0 1


  • Jul 20
  • Banks
  • Belle Glade, Florida
  • Payment Change
  • 28

I bought my car in 2011,I was making money then, 2012 lost my job now I make little money, so my 580.35 I make it in 2payment now, capital one change my payment to principal and said that my payment will have to be made hold before it's called a payment, please can they do this? Read more

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  • Jun 28
  • Credit Cards
  • Houston, Texas
  • Credit Card
  • 1
  • 1
  • 118

My story starts with a card we had issued in our nanny's name. She went to buy a gift for my wife while I was at work. This was denied, they then called my wife at work but told her they could not resolve the issue, and she suggested I call the company. I did this from work on my cell phone, and was told I would have to go home to fix this problem, Calling from my home phone line as listed in... Read more

Was this review helpful? 2 1
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