Capital One Complaints and Reviews

1.2
  • Given the runaround6 votes
  • Horrible customer service6 votes
  • Being lied to5 votes
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  • 1 day ago
  • Banks
  • Poyen, Arkansas
  • 7
  • REVIEW RATING 4/5

I recieved some Us postal money orders in the mail for mystery shopping . I was yo deposit in my account, i did and they were counterfit, a scam, i had no idea but Capital one treated me like i was the scammer and i was the victim. They closed my account and wouldnt allow me to open another one. I had no way of knowing this was a scam and they didnt care that i was the victim. Even after showing... Read more

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  • 2 days ago
  • Banks
  • Baltimore, Maryland
  • 9
  • REVIEW RATING 4/5

Someone used my card fraudulently and I called before the amount even posted because I monitor my cards very closely. Not only was I goven the run around but they are holding my funds for what they convey 30-90 days until the investigation is complete. I was further advised that when the investigation is through, no one is going to be charged with a crime that is a felony in all 50 states. Also... Read more

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  • Mar 25
  • Cash Services
  • Fredericksburg, Virginia
  • Deposit Account
  • 2
  • 2
  • 36
  • REVIEW RATING 4/5

I had a situations at Capital One branch in Central Park, 1980 Carl D Silver Pkwy, Fredericksburg, VA 22401. The last incident happened on Saturday when I went to the drive-thru to withdraw money and I filled out the withdrawal slip and passed it through the tube and the teller responded that I had to come inside because of the amount I was withdrawing which was $1600 and that if I want to see... Read more

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  • Mar 21
  • Credit Cards
  • Libby, Montana
  • Visa
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

14 Mar.'15, Friday: Capital One called re suspect transactions. They were right and that's a good thing (especially for them since they would have to pay). I was informed that a new card was being sent Second-Day Priority thru the USPS. 18 March: No card (Tho' the USPS tracking site said "delivered"). 19 March: I called Capital One and was assured that the card would arrive "tomorrow, Friday at... Read more

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  • Mar 10
  • Banks
  • San Angelo, Texas
  • Account
  • 27
  • REVIEW RATING 4/5

I opened 2 accounts with Capitol One on same date. They thought it was all going to be done via email, I thought I would get a regular bill in mail. This resulted in being late on both first payments. When I received a notice about payment being late I promptly paid both accounts in full. They at that time said they would make sure it was not on credit report. In Jan I noticed on credit... Read more

Was this review helpful? 0 1

  • Mar 07
  • Banks
  • San Diego, California
  • Credit Card
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

I applied for the card and got approved. After 3 days of when it was expected to be at my home I called them to ask where the card was. I also wanted to change my address because I had moved in the weeks that it took for the card to come (or never come). The representative asked me some security questions and when she was done she had told me that what my answers were did not match what I said.... Read more

Was this review helpful? 0 1

  • Mar 05
  • Banks
  • Hoboken, New Jersey
  • Account Security
  • 53
  • REVIEW RATING 4/5

I had an account in 2011. I had owed about $2000 when i left, money from a claim i filed that was not reversed, someone stole my CC info and made purchases wo my consent. When Cap One told me i was responsible for the charges, i left. I was never reported to chexsystems. They wrote off the balance. In 2014 I did a chapter 7. I listed all my creditors. I even mentioned Capitol One just... Read more

Was this review helpful? 0 1

  • Feb 27
  • Credit Cards
  • Lagrange, Georgia
  • Credit Card
  • 2
  • 2
  • 55
  • REVIEW RATING 4/5

This company drove me crazy with offers to get their credit card and I finally gave in and got the card last December. (They continue to send my dead husband offers even though I have advised them of his death). I January I made my first payment before I received a statement then on Jan 25th received a statement setting my payment due date to the 2nd - where I had told them from the beginning I... Read more

Was this review helpful? 0 1

Capitalone bank!Let me tell you, I watch my mailbox for weeks! Waiting on my capitalone bill, It never came,Well I call them and was told that I was late paying my bill, but how can I be late when I never receive s bill.It ripoff ' how many people's have had this to happen to then? Add comment

  • Feb 03
  • Banks
  • Austin, Texas
  • Rewards Payments
  • 43
  • REVIEW RATING 3/5

Misleading in so many ways. Avoid the Investments division at all costs. Especially any EFT Structured CD's. Its a sham and they don't disclose costs up front. Their investment advisors will puff up returns, hide upfront and back end costs and generally mislead ya. Also had trouble with their account methods on rewards payments. Watch them carefully. Oh, and you may be rejected from their... Read more

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