Capital One Complaints and Reviews

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  • Customers like
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  • Customers don't like
    • Horrible customer service11
    • Being lied to9
    • Given the runaround9

  • Jun 26
  • Banks
  • Flower Mound, Texas
  • Checking Account
  • 25
  • REVIEW RATING 4/5

We Moved to Texas! We needed a new Bank since PNC was not located in Texas. We chose Capital One after reviewing a list of banks. However we are very disappointed with the services and especially the customer service from the Flower Mound Texas branch. Our checking account was never set up properly had to call online services to correct the problems. It has been over a month and not received... Read more

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a had a very bad experience with capital one in 437 Coit Rd Plano TX 75075 and there is a worker his name is Jeremy land... he made a lot of problems for us because we are Iranians... this is very bad first time in my life I deal with such workers Add comment

  • Jun 12
  • Banks
  • Credit Card
  • 37
  • REVIEW RATING 3/5

I was on vacation in Amsterdam and an ATM ate my card. I called Capital One instantly to get a replacement. The teller who answered my card acted like this had never happened before, and was quick to point out that he was an independent answering service and he had no responsibility for my misfortune. He then transferred me to a number for the credit card company, not the debit card service. The... Read more

Was this review helpful? 0 1

Sued us because we were paying our bill then bills stopped coming and they said made a mistake and sent us in to be sued and now they won't fix it Add comment

  • Jun 04
  • Credit Cards
  • Tacoma, Washington
  • Money Withdrawal
  • 30
  • REVIEW RATING 4/5

I have had a brokerage account with sharebuilder since they used to be associated with Costco (several years). I was using this account to grow emergency funds. Unfortunately the day came that I needed to withdraw these funds for their intended use. I followed the normal procedure of selling all shares so the funds would be available for me to transfer to my bank account. When it I initiated... Read more

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  • Jun 01
  • Credit Cards
  • Springboro, Ohio
  • Credit Card Acccount
  • 35
  • REVIEW RATING 3/5

My card was blocked when I was traveling for work. The amount of effort and time it is taking to get my card unrestricted is absurd. I uploaded several documents with my proof of residency including my drivers license, birth certificate, and 401k receipt but capital one refused to acknowledge any of these. There is zero way to contact the fraud protection department via email and every time I'm... Read more

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  • May 29
  • Banks
  • Houston, Texas
  • Credit Card
  • 1
  • 1
  • 36
  • REVIEW RATING 2/5

Why the *** do yall have credits cards that supposely help you improve you damm credit if yall keep refusing me.. Please help me understand how the *** can yall help me if yall wont give me the damm card in the first place. Read more

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  • May 27
  • Credit Cards
  • Baltimore, Maryland
  • Credit Card
  • 55
  • REVIEW RATING 4/5

I applied for a Capital One Credit Card, rebuilding my Credit Score, after not using credit cards in nearly 15 years. They gave me a 250.00 Credit Limit. After a few months, I added an Additional $250.00, which would give me $500.00 in Available Credit. The money went out, I always paid more than the minimum payment. But when I would get my Statement. It was always as close to the limit, never... Read more

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  • May 23
  • Credit Cards
  • Seattle, Washington
  • Annual Fee
  • 1
  • 1
  • 37
  • REVIEW RATING 3/5

The FBI shut down some of Capitol One's websites for selling stolen credit card numbers. Capitol One refused to reimburse consumers after Minnesota's Attorney General found them guilty of profiting by tricking consumers. They recently started charging me an annual fee but my credit card has been canceled for over 5 YEARS! They won't take me off their mailing list and keep sending me unwanted... Read more

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  • May 18
  • Banks
  • Credit Card
  • 65
  • REVIEW RATING 3/5

My husband just received his new CO card today (5/18/2015)., he called to activate it and it has said that his account was under fraud or something., so he spoke with an agent and than they ask him tons of a questions to verify him., after that they had ask him to send in his identity., aftee that he asked what was the main reason., its because he doesnt have a job or something is that... Read more

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