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1.7 Based on 68 reviews
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  • Customers like
    • Tramatizing 2
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    • John from newbrunswick office 1
  • Customers don't like
    • Horrible customer service 14
    • Given the runaround 12
    • Being lied to 10

i have had several credit cards with capital one. Due to my business, i travel between east and west coast. One day, card is denied. I pay this card off in full every month. When I called cap one, they said card was suspended due to suspected fraudulent activity.There was no notification that this situation was to occur. After speaking with three different people, requiring me to call back several times, taking over an hour-I was told that my... Read more

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Capital One sends out promotions to make Balance Transfers for zero% interest for 12 months! So, I made a couple of transfers to pay off higher interest cards I had. I also used my card for a few purchases. Although I always pay a lot more than the minimum payment, I found out that I am paying their very high interest rate for not paying the entire balance on the purchases made! So now I need to pay the entire balance on transfers and... Read more

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Do not EVER use this pice of *** company. They are not worth their own bill rubbed in dog *** then burned Add comment

a friend of mine is a authorised user on my account this person was arrrested BUT not convicted I received a letter that the authorised user was removed from my account and to destroy that card I was told it did not affect my relationship just the authorised user on my account I called and asked to be connected with the dept that sent the letter (exec off) they said it was a business decision that can not be reversed can they do this? Read more

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I'm fed up with CapitalOne loading my mailbox with card applications thinking I'm some kind of Sucker.....what a waste of paper. Since our political poachers in DC are so worried about global warming, cutting down all the trees, polluting the water why don't they put out some regulations against all these credit card companies sending consumers pounds of paper that only goes in the trash can. No, nothing will happen because the poachers that... Read more

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Been with capital one for about a year and half, I pay my bill on time and everything and it's usually $39.00 a month which is no issue all of sudden it jumps to $102.00 with out any warning. I talked to a woman about it and tells me there is nothing she can do. I explain I'm a college student and then informs me "FILE Bankruptcy" because they are not willing to work with me. Add comment

You wait so long to speak to a fraud rep just to get people that speak broken english. I know because I have called about the same issue for the passed 3 days. Then the service is poor. Reps express frustration on the phone. And then they disconnect when they do not have an answer. Get yourselves together capital one. I will be closing my account asap. I do customer service for bank of America and never ever ever do we treat clients like that.... Read more

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That crazy company hounds me and my husband from UT to NC to get a credit card from then. We never had one nor will we ever get one from them. But they got our info. and tells us that they may have given someone a card in our name. They want us to give them our info. or they are going to report us to the ftc and credut repirting agents. These are crasy people in Sakt Lake City, UT. I told them they are nit going to get our info. and if rhey... Read more

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I have banked with Capital One for 10 years . They cashed a check from a terminated employee who altered the check and initialed the check as me. They have a very clear policy of verifying checks but did not follow policy. Their claims dept. sent me to have the affidavit notarized for $15, then never called me. When I called them I was told the case was closed and the claim denied. When I changed Merchant Services from them, they debited my acc... Read more

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Already annoyed with Cap One and I'm not officially a customer yet . Received card and then PIN code in the mail .PIN sticker was a pain to peel away so it got damaged . I called the cust assistance number . All three reps couldn't help as they didn't "have the letter in front of them" giving me dumb advice like use cooking oil. Tried to explain that the black tab came apart so what do I do? They just repeating the same thing . Now I have to... Read more

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