Capital One Complaints and Reviews

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Capital One
Main address: PO Box 30285 84130-0285 Salt Lake City UT
1-800-955-7070, , webinfo@capitalone.com
  • 477+2 mobile complaints
  • $310K claimed losses
  • $641 average
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  • 4 hours ago
  • Banks
  • New York, New York
  • 1
  • 1
  • 6

I got behind on my capital one card due to an emergency medical situation. I was sent a letter offering a three payment option to bring card current. I called and set up auto payments. I was told that once the third payment was made the account would be current and the card could be used. Following the third payment I called and was to the card is closed and if I wanted a capital one card I... Read more

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  • Nov 11
  • Banks
  • Paradise, Nevada
  • Credit Card
  • 34
  • REVIEW RATING 3/5

I was with the company they took over for years Capitol One took over and my nightmare begin they are complete rip offs if you have issues with the file a complaint with the BBB, Consumer Affairs, Attorney General and Federal Trade Commission should be jumping in the case very soon Read more

Was this review helpful? 0 2

  • Nov 11
  • Banks
  • Vancouver, Washington
  • Interest Rate
  • 26
  • REVIEW RATING 3/5

In 2008 Capital One increased my interest from 7.99% to 17.99% without reason. Over 5 years I paid $7500 in principal payments yet my balance only dropped $4000. When I repeatedly asked to have my interest lowered so I could pay off the card I was told they couldn't do it. My accountant figured there is approximately $3000 to $3500 unaccounted for. When I questioned Capital One they wouldn't... Read more

Was this review helpful? 0 2

  • Nov 10
  • Banks
  • Roanoke Rapids, North Carolina
  • Bank Account
  • 22
  • REVIEW RATING 3/5

cbe is a liar. want a letter to say paid off account and it took them a week to fax my capital one account off. mr pennington will tell you anything. capital one sold it to the cbe group. ask for a settle in full did not give. call capital one to send a letter to say they would remove the account from my credit report. they said it will take 20 days before anything is done. that is the waiting... Read more

Was this review helpful? 0 2

  • Oct 28
  • Credit Cards
  • Secured Credit Card
  • 72
  • REVIEW RATING 4/5

I applied for a secured credit card and was required to pay a $200 deposit, which I did. The next day the money came out of my bank account, but I had not received an email from Capital One stating they had received my payment or that my card was on the way. The next day when the payment had cleared through my bank I called Capital One. They said they had no record of my payment or my account. I... Read more

Was this review helpful? 0 3

  • Oct 27
  • Banks
  • Englewood, Colorado
  • Car Lease
  • 1
  • 1
  • 29
  • REVIEW RATING 3/5

I was advised by agent at Capital One that my payments will be granted a two month extension to the end of our lease I was advised by a supervisor that the information provided on July 29th was incorrect and they would not be able to do anything about the information provided did request that I paid up for 3 months in advance and also my vehicle as of October 29th or skinny October 27th rather... Read more

Was this review helpful? 0 2

  • Oct 25
  • Banks
  • Late Fee Charge
  • 2
  • 2
  • 40
  • REVIEW RATING 4/5

Had a 20.00 charge on my card which I did not know was there, received no statements, no phone calls, nothing until of course there were late fees and interest charges. A 20.00 charge turned into 112.00 which I paid the moment I found out. They reported this to the credit bureau and will not make any attempt to correct it. I had a 15,000.00 line of credit with them and had been a customer for... Read more

Was this review helpful? 0 1

  • Oct 24
  • Credit Cards
  • Credit Card Overpayment
  • 38
  • REVIEW RATING 3/5

I accidently paid a credit card which was paid off for over a week I have suppose to be receiving the money back to my bank account per ACH first I was told 1-2 business days then I called back and now it is 5 days. I called them AGAIN today they told me it was in my bank account and it is not. I online chat gave me a number to call to check on their end and it has not been processed. My bank is... Read more

Was this review helpful? 1 3

  • Oct 16
  • Credit Cards
  • Santa Clara, California
  • Capital One Cash Rewards Platinum Card
  • 1
  • 1
  • 84
  • REVIEW RATING 4/5

Capital One seems to be the biggest identity thief. For some weired reason, they deactivated my Credit Card Account saying that there was a "Fraud" alert. Why would this happen- I have no idea. But it happend and suddenly. They couldn't give me a reason for this to me. I called them and they asked me several questions - mother's maiden name, ssn, address, phone no, etc. etc. Even after answering... Read more

Was this review helpful? 3 2
 
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