Capital One Complaints and Reviews

1.6
  • Horrible customer service9 votes
  • Being lied to7 votes
  • Given the runaround7 votes
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  • Apr 13
  • Credit Cards
  • Credit Card Limit
  • 19
  • REVIEW RATING 4/5

I use my card for online purchases so I keep my limit low. They raised my limit with out asking me so I called them to have it lowered back down. Well, maybe twice a year I might need to bump up my limit for a major purchase and my request was denied because there was a recent change to the account!!! The change they made without my knowledge! I talked to the supervisor and she said she couldn't... Read more

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  • Apr 09
  • Banks
  • Hawkins, Texas
  • Bank Account
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

NLA called offering settlement on account I never heard of. I Called Called Capitol One and they have no record of the account and they have no record of my SSN. I called NLA back and explained that to them and provided them with my SSN and they said that ssn was not connected with the account. They stated they would turn it over to the fraud department. They stated that if he bank (who has no... Read more

Was this review helpful? 0 1

  • Apr 08
  • Credit Cards
  • Scarborough, Ontario
  • Credit Card
  • 1
  • 1
  • 24
  • REVIEW RATING 3/5

Ten years ago I accepted a capital one card for 5.99% interest FOR LIFE. Now after carrying a high balance they claim they can raise the interest rate to 10% . When asked how , they claimed I accepted the offer of 5.99% but by the time they sent my card the contract said they could change the rates. BS. I know numerous people that have this same rate and they are not raising their interest. Its... Read more

Was this review helpful? 0 2

  • Apr 07
  • Banks
  • Attleboro, Massachusetts
  • Credit Card
  • 25
  • REVIEW RATING 4/5

CAPITOL ONE A COMPANY NOT TO BANK ON . A few years ago I had a Capitol One CC for my business, I used this account for a decade. My bank sent a check automatically every 30 days to cover the minimum, this allowed me to pay the balance at my leisure and was usually paid in full two to three weeks after the automatic bank payment. So I am traveling and I check into a hotel and my Capitol One card... Read more

Was this review helpful? 0 2

  • Mar 30
  • Credit Cards
  • San Francisco, California
  • Venture Card
  • 2
  • 2
  • 36
  • REVIEW RATING 3/5

I had the same experience, called to activate and sent to fraud department, was discouraged from going to document verification route because of how long it takes, after fighting with them went to a Bank of America around the corner from me (dont have a physical bank branch) and had them turn me away, advising that this sounded like identity theft and they wouldnt talk to a bank that they didnt... Read more

Was this review helpful? 0 1

  • Mar 29
  • Banks
  • Poyen, Arkansas
  • Deposit Account
  • 22
  • REVIEW RATING 4/5

I recieved some Us postal money orders in the mail for mystery shopping . I was yo deposit in my account, i did and they were counterfit, a scam, i had no idea but Capital one treated me like i was the scammer and i was the victim. They closed my account and wouldnt allow me to open another one. I had no way of knowing this was a scam and they didnt care that i was the victim. Even after showing... Read more

Was this review helpful? 0 1

  • Mar 27
  • Banks
  • Baltimore, Maryland
  • Credit Card
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

Someone used my card fraudulently and I called before the amount even posted because I monitor my cards very closely. Not only was I goven the run around but they are holding my funds for what they convey 30-90 days until the investigation is complete. I was further advised that when the investigation is through, no one is going to be charged with a crime that is a felony in all 50 states. Also... Read more

Was this review helpful? 0 1

  • Mar 25
  • Cash Services
  • Fredericksburg, Virginia
  • Deposit Account
  • 4
  • 4
  • 57
  • REVIEW RATING 4/5

I had a situations at Capital One branch in Central Park, 1980 Carl D Silver Pkwy, Fredericksburg, VA 22401. The last incident happened on Saturday when I went to the drive-thru to withdraw money and I filled out the withdrawal slip and passed it through the tube and the teller responded that I had to come inside because of the amount I was withdrawing which was $1600 and that if I want to see... Read more

Was this review helpful? 0 3

  • Mar 21
  • Credit Cards
  • Libby, Montana
  • Visa
  • 1
  • 1
  • 45
  • REVIEW RATING 3/5

14 Mar.'15, Friday: Capital One called re suspect transactions. They were right and that's a good thing (especially for them since they would have to pay). I was informed that a new card was being sent Second-Day Priority thru the USPS. 18 March: No card (Tho' the USPS tracking site said "delivered"). 19 March: I called Capital One and was assured that the card would arrive "tomorrow, Friday at... Read more

Was this review helpful? 0 2

  • Mar 10
  • Banks
  • San Angelo, Texas
  • Account
  • 39
  • REVIEW RATING 4/5

I opened 2 accounts with Capitol One on same date. They thought it was all going to be done via email, I thought I would get a regular bill in mail. This resulted in being late on both first payments. When I received a notice about payment being late I promptly paid both accounts in full. They at that time said they would make sure it was not on credit report. In Jan I noticed on credit... Read more

Was this review helpful? 0 1

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