CommentI called the number that appeared on the screen. Gave them my name, account number, birthday, SS#, called from my home phone, etc...
Then they said I would have to answer questions based on public record in order to access my account. They wanted personal information about my brother's ex-wife (divorced 5 years ago)!!! They wanted to know where she lived. I said "How the *** would I know and why would I tell you if I did???!!!"... "Sorry sir, if you're going to talk to me like that I can't help you." It was about the only thing she said that I heard clearly. Everything else sounded like she had marbles in her mouth and I had to ask her to repeat many things, some of which I still couldn't decode. I think you know what I said next, starts with an F and ends with a you...
Later, I remembered the answer to the security question. Account wasn't disabled as they claimed. Transferred all the money out of Capital One. This is how they intend to survive the banking crisis??? Not on my money...
 Comments (2) |  |
| 1. Written by powerfulwoman, on 25-10-2008 21:40 IF YOUR TIME IS IMPORTANT TO YOU, NEVER USE CAPITAL ONE CREDIT CARD. They are the worst in the industry! For the 4th or 5th time in a few months, they have put a hold on my credit card for no reason. It is so embarrasing! I am waiting in line to pay the cashier at a supermarket and the card gets declined. I know that there is plenty of money on the card, so I called the customer service number. Guess what? I am transferred to India, where I could barely understand the customer rep's thick Indian accent. I had to repeat my card number several times, then she argues that the number I gave is not a legitimate number. I said, "What?!" I am reading the card that you, guys issued me and I have been using this same card for years. Then, she puts me on hold for several minutes. Upon her return, I remind her that I am still holding up the line at the supermarket and people are starting to glare at me like it's my fault that my credit card is having problems. The service rep asks me to repeat the credit card number 2 more times, puts me on hold for 3 more minutes and then says that there is no hold on the card and for the cashier to try to run it again. For the 4th time, the store cashier runs the card and again, the computer screen says that the card is declined. I tell the service rep this, and she still insists that it is not on their end, but on the store's end. The cashier runs the card 2 more times. Same thing. I ask the service rep to be transferred to a supervisor and she says in "an-i-don't-give-a-crap" voice, "I can't transfer you until I exhaust all the troubleshooting possibilities. What are the last 3 digits on the back of your card?" I give her the number and she says, "That is an invalid code". Again, I shriek, '"What?! I am simply reading the back of my card and I have used this code and this card for years? What is going on?" She says (amused), "Hold the line..." Again, I was on hold for several minutes, then she comes back on the line and said, "I don't see any problem on the card. Run the card again... Maybe this time it will work." I ask the cashier (who at this time, is now glaring at ME), to run the card one last time. Guess what? Card is still declined and the phone goes dead! Unbelievable! |
| 2. Written by C. Marc Capitano, on 03-08-2008 18:08 I agree, Capital One Bank worse bank I have ever dealt with--they play more assine games with passwords that can drive you crazy. And you are talking to robots when you talk to their reps. Veribanc Ratings is currently (July 0  giving them a "yellow 1 star" rating. Not Good. Make sure you're FDIC covered. |
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| Comments on Capital One Bank completely insane... | |
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