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Capital One Blank check easy...No Way...Horrible Customer Service and Hidden Requirements
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May 13, 2008 CAPITAL ONE complaint by Ablucky21 |
Customer service is horrible. I've encountered even compared to Sears... On hold for over 20 minutes without being told why and never during the hold time told that they are still looking into it and will be back as soon as possible. For their blank check, nothing was stated up front about the person who is selling the car needs to be in a different residence, so my credit get's run, I get approved, my credit goes down(automatically everytime your credit is run), only to get denied down the road and have to go somewhere else to get my credit run again.
Tried to get proof of residence and was having difficulty as it needed to be a utility bill from the seller. I was concerned about the check expiring and was told that not to worry as it was based on when the check was written. Then I call and they say just call back and do a conference with PG&E for proof of residence, but when I call back they tell me the check is expired. What the heck are they talking about.
The customer service rep then spoke to their manager who told them there was nothing we could do.
I asked to speak to the manager, they asked for my contact info...I was like what "you just spoke to your manager" why can't you just transfer me to them as they are obviously there. So the rep put me on hold again to see if they can get in touch with the manager.
Then all of a sudden the hold music stopped and I was connected to a ringing phone, and guess what it was the managers phone, guess where it ended up...IN THE MANAGERS VOICEMAIL BOX!!! Unbelieveable their management is just as bad as their customer service reps.
Horrible, as I am a manager at a call center and handle these types of things on a day to day basis, can't believe their service is so poor, I guess "leading by example" is exactly what they are doing over there. Their Leadership is poor so their customer service reps have poor customer satisfaction skills.
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