We have been a Capital One credit card holder for several years.......last summer, we left Houston, Texas for a cool climate for 30 days in the mountains of N. C. When we attempted after a couple of days to purchase a large amount of groceries, Capital One had put our card on fraud notice.....could not use the card. While in the grocery checkout line, I called the 800 number on the back of the card and got India....One of your hired Indians from India stated there was nothing wrong with our card. This happened one more time the next day. I then called a Capital One Bank in Houston and was given a local (804) phone number in Richmond to talk with someone in Richmond who knew what they were talking about...got it all handle in the great country of the United States.

Recently, I called the customer service number again...I did not get India...I got the Phillipines...same thing.....no help...did not understand what I was trying to explain.

Why do you companies do this???????All you do as your website states is PISS OFF your customers.

This summer I am planning another trip for about three weeks to North Carolina...whom to do I call to tell?? that understands and can flag our account to keep in acitve and from being placed in fraud????

PLEASE HEPL!!!!!!!!!

James A. Rader


  Comments (1)
RSS comments
1. Written by Casey, on 02-09-2009 11:54

IHave you informed the company of your travel dates and location? This would lessen the instance of transactions being flagged. 

We must be thankful enough that they monitor unusual transaction. (unusual amount of transactions or area where card was used.

Comments on Capital One Fraud Alert while on vacation

Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.

Name:
Comment:



Code:* Code
I wish to be contacted by email regarding additional comments