Pissed Consumer - Capitol One Credit card company doesnt care about having a language line.

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Capitol One Credit card company doesnt care about having a language line.

Jul 12, 2008

CAPITAL ONE complaint

I work for an insurance company and an individual that only spoke polish stopped by my office. He needed to activate his card and I said I can try to help him with it. But when I called capital one I was told that the account was going to collections and that was too much info for me to know. Therefore I asked for a polish operator, I was transferred to the spanish department. How is spanish the same language as polish? I asked the individual for a polish operator where i was told that they only have spanish and english operators. If Capitol one really cares about their customers they should have a language line, and also they should not hang up on their customers!!!!!

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Comments (2)

1. Written by Becky, on 30-07-2008 18:48

Here's a idea...........learn the language of the country you live in.

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2. Written by John, on 30-07-2008 17:34

If someone applies for an account in English or Spanish, why would they expect to get service in Polish? In how many languages should companies be forced to provide service?

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