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I have banked with Capital One for 10 years . They cashed a check from a terminated employee who altered the check and initialed the check as me.

They have a very clear policy of verifying checks but did not follow policy.

Their claims dept. sent me to have the affidavit notarized for $15,

then never called me. When I called them I was told the case was closed and the claim denied.

When I changed Merchant Services from them, they debited my acc $1500 .

When I paid off a home equity loan early , I was treated so rudely I started laughing because I thought it was a joke .

I closed my acc and moved to Regions.

Save yourself a lot of grief and bank somewhere else.

Reason of review: Poor customer service.

Monetary Loss: $700.

Preferred solution: Full refund.

Capital One Cons: Poorly handled, Manager and head teller siegen ln.

Location: Baton Rouge, Louisiana

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I get a phone call from capital one like it's going to be looked into and then nothing

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