Capital One - Cashed an altered check
I have banked with Capital One for 10 years . They cashed a check from a terminated employee who altered the check and initialed the check as me.
They have a very clear policy of verifying checks but did not follow policy.
Their claims dept. sent me to have the affidavit notarized for $15,
then never called me. When I called them I was told the case was closed and the claim denied.
When I changed Merchant Services from them, they debited my acc $1500 .
When I paid off a home equity loan early , I was treated so rudely I started laughing because I thought it was a joke .
I closed my acc and moved to Regions.
Save yourself a lot of grief and bank somewhere else.
Reason of review: Poor customer service.
Monetary Loss: $700.
Preferred solution: Full refund.
Capital One Cons: Poorly handled, Manager and head teller siegen ln.
Location: Baton Rouge, Louisiana
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
I get a phone call from capital one like it's going to be looked into and then nothing