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1.7 Based on 88 reviews
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  • Customers like
    • Tramatizing 2
    • Negative 2
    • John from newbrunswick office 1
  • Customers don't like
    • Horrible customer service 15
    • Given the runaround 12
    • Being lied to 11

I got approved for my credit card and they won't let me activate it even after I proved who I we're I'm so upset and thing about never using them again!!!

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They have also seized my aging mothers funds stating that since I set the account up for her (at their direction) they could do that. Sent them my power of attorney and they still refuse to release funds. Total criminals if you ask me.

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Dealing with Lisa Riley Mortgage Lending Specialist & Timothy Grix at Capital One Bank home loans in Plano Texas have been one of the worst experience that me and my wife ever dealt with, Lisa Riley did not call us to just let us know what was going on with our home loan, she didn't even call to say y'all didn't get the loan because it was not FHA approved, my wife found that out from the real estate agent, plus my wife called Timothy Grix... Read more

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I do not recommend cap one, even for credit repair. I have two cards with them that were shut down for NO apparent reason, maybe because they were not gaining much interest offf me.. even though they would hold my payments after they cleared my acct, then would make me call my my bank with them on the phone as though they didn't see the funds were released.. once acct closed I was lied to, by several fraud dept, managers.. I actually was told... Read more

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I tried to make a payment on September 2nd and 3rd and because of the storms that were going on I could not get through. It kept saying due to high call volume hold for the next available Operator. I tried both days and did not get through. My billing cycle was the 3rd of the month. So when I got through on the 4th they told me it was too late because my accounts were already on their way to charge off. I was told before to talk to an... Read more

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On August 19, I called your office for auto payment $100 per month which will from September. *** employee set it up from August. Therefore, I paid twice for August and auto payment caused three overdrafts from my bank account from August 22 to the present times. It was chain reaction on my account for three overdrafts which I paid $105. You refunded only $100 to my bank after I faxed my bank records as the evidence. I paid $13 for two faxes. ... Read more

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They should close this bank or send more workers ,i been standing in line almost a hour Read more

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The customer service personnel were ignorant and totally uneducated in all transaction aspects. Their cards have hidden fees and anyone who needs to charge an annual fee for carrying their credit card in your wallet or purse needs to get out of the credit card issuing business....

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Capital One Defrauded Us and Ruined Our Vacation
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On November 19, 2015, I purchased two First Class, round trip tickets from Boston to Rome on Alitalia using the Capital One Rewards Travel website. The tickets were purchased as a birthday present for my wife, but our entire trip was ruined by Capital One’s fraudulent activity. On Saturday, July 16, 2016, the day we were supposed to depart for Rome (after flying all the way across the country from Los Angeles to Boston), I tried to check into... Read more

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capital one mastercard customer service is THE WORST OF THE WORST. I paid off my balance but when I went to the grocery store, my purchase was beign DECLINED. I called cap one, and found out my account was closed and when they switch me to the fraud department, I never got a reason why it was closed. He was only silent as i explained and never looked into why it was closed.

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