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1.6 Based on 110 reviews
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  • Customers like
    • Ability to speak with a live individual 3
    • Negative 2
    • Tramatizing 2
  • Customers don't like
    • Horrible customer service 15
    • Given the runaround 13
    • Being lied to 11

I got my son his 1st card, hes got mild cp, but is attending college soon, thought a card would be useful to him. Got the card, he tried to activate (only had a $300 limit, which is great, since ill be paying the bill), said to call a #, due to fraud alert, (hadnt activated yet), said we had to upload, birth cert, soc ser, & proof of address, we did that within 2 minutes if hanging up. A week went by we get another letter, of fraud alert, called... Read more

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Capital One just did the same thing to me. I had four Capital One credit cards and they just closed all four accounts without any notification for no apparent reason. Two of the cards haven't been used for over a year, the third I paid in full every month, and the fourth I paid at least 10 times the minimum payment every month (the only reason I didn't pay in full every month was because it had 0% interest). When I called they gave the same lame... Read more

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After 12 years of having my GM rewards card, which used to be Chase, but Capital One bought out several years ago, They closed my account with no warning. I had a business card with 5 employees also on my account. I always paid my account off every month, and was never late on one payment as long as I can remember. I have literally paid them hundreds of thousands of dollars. My average card balance every month was around 18-20 thousand dollars,... Read more

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Since I've opened up with capital one not even a full year , I've had the worst experience, the customer service SUCKS. The females I speak to are normally air heads and don't know anything but the words "oh idk " or " sorry to hear that " no one ever knows what there doing or can help you with your situation ..... this bank sucks ***

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I have a Cap. One credit Card that I don't use very much, but I had to use it because my primary Chase Card had to be terminated because of a fraud alert. I decided to use Cap. One card (small balance which is paid in full every month) since I did not have my new Chase card yet. The charge was for renewal of my Microsoft Office 365 subscription . Cap One rejected the charge as suspicious. Responding immediately to its e-mail asking if the charge... Read more

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I called on the 14th of January to request copies of my statments from the time that my account was opened. They said they could go back to 2010. Great. It WAS to take 7-10 business days to recieve information. Today is February 1st. Rep said that they sent me 2016 statments. (Accout has been paid off since April.) Thats not what I asked for. So now apparently i need to wite a letter requesting the information. While getting the address she said... Read more

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I had my card refused at lunch which was very embarrassing. When I called to find the reason, I was told that they had sent me a new card with a chip (which I haven't received yet) and that I can't use my current card anymore -even though I had a credit limit of $4,000 and card said it was good until next December, Fortunately, I had another card with me at the time and was able to pay for lunch. I learned my lesson: don't give your business to... Read more

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Horrible, horrible company.Never will I use their company to purchase autos. When it was time to make my last payment they added more money to the payoff amount. And after I paid them that ridulous amount. They sent me a title with a lien on it. I am very upset. Then you can not speak to the proper person to handle this because the service is lousy. The worst I have ever seen

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Capital one locked me out of my account stole my money and lied to me several times threatening me threatened me through thire customer service worst company to ever deal with I asked to speak to a supervisor supervisor is never available they tell you they will call you back and never do to resolve an issue all I can do is threaten you and I'm sick of it this company should be shut down it should not exist Read more

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Hi I have reviecedy capital one card I had limit of 500 I withdraw 200 and tryed mu card next day it was blocked I rang numrous accations I recieved text saying was it me who withdrew 200 I reply yes its been week now mu card not working I would appreciate it if u could slove this matter iam the account holder and no fraud been on my account I even havent had my sratements what going on its been week nw Read more

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