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Capital One - Customer Service
Capital One - Customer Service
Capital One is trying to get me to pay for a fraud charge to my account that I did NOT make. I have been on the phone with these people for about six hours waiting at least 30 minutes at a time. I get Oh I'm so sorry for this they don't have an answer and usually pass...
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I didn't like
  • Getting the run around
#1100962
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One would think that any business would appreciate persons who pay their bills even before they are due... Well, look at this: Platinum Mastercard ...XXXX This account is currently restricted. (Ref. No. XXXXX.XXXX) Current Balance: ($0.03) Minimum Payment: $0.00 Due:...
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1.4
I didn't like
  • Account mishandled and wrong info
  • Froze account
  • Thief
#1095639
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Bad company, bad account supervisors!! Never treat their loyal customer right! They chose to lose their customer instead of helping them. I was just helping my father in law to get his late fee waived because turns out his payment goes to the other account and they...
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1.0
#1094556
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I will not get a Capital One Credit Card

Capital One
#1059673
1.3
Details
Tried to pay my boyfriends payment and the automated payment guy kicked me off 7 times. Tried to set up an online account and that was even a bigger joke. The representitives tell you one thing and the total opposit happens. Capital One is a joke
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Capital One - Was transferred to somewhere in India!

Capital One
#1058466
1.8
Details
I've had account for all most a year perfect pay off.. requested increase was simply told no!! Even when I threatened to cancel card and tell all 350 associates I work with answer no! I'm done! I'll pay my last bill in full... as I always have!! And tell everyone to NEVER SIGN UP WITH YOU GUYS!!!!
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Capital One - Calling every hour

Capital One
#1052196
4.0
Details
I don't owe any money; nor have I ever. Balance is paid in full and is currently sitting at $0. They never leave a message. I have blocked the number so it goes straight to voicemail. If you're trying to increase my credit or sign me up for a different/new card, this is NOT the way to do it.
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Capital One - Treated like criminal!!!

Capital One
#1048461
1.0
Details
I called to activate my 2 spark cards and i gave them all the correct info and was treated like a criminal.i have called numerous times now i have been insulted i just want to turn on my card there protecting my money right!well they should never speek to a customer like this adam was verry rude and ignorant!
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I was approved for a car loan by CapitalOne.com/auto this summer 2017. This loan program otherwise known as Navigators advertises the best consumer auto loan rates that I've ever seen. However, in practice, something more ethically questionable is going on. I was...
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1.3
#1093968
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Cannot get access to them about my account, except by phone, even though all the pages say they have email contact. Wanting to let them know I am going out of the country and don't want them to panic and cut off my card. I KNOW! They tell you how to call collect from...
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2.9
I didn't like
  • No email contact
#1091967
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Tried to activate the card mailed to me. Sadly, my Personal Phone had recently been stolen, and this setback seems an insurmountable problem for this bank; I called twice and chatted with several of them from my work phone to no avail. Repeatedly provided them with...
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1.5
#1086031
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I signed up for a Capitol One Card back in March of 2017. Card came in, used it and never received a bill. I called in to find out what was going on, verified my information and they had no clue why I never received a bill. They then tell me to download the app on my...
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Anonymous
Sam Hogan

I am also having problems where I receive different responses from a multitude of employees!! I think I got a fake email from them and they just asked me what I wanted to be d...

2.2
I didn't like
  • Even more disrespectful and rude supervisor
  • Rude customer service
  • Access to customer service
#1083038
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Capital One should offer their employees BASIC information about the services they provide since they CLEARLY have NO understanding of their jobs I've called 11 times since May 4th and each time a Representative gave me a completely different response. Today I spoke...
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I didn't like
  • Inadequately informed personel
  • Getting the run around
  • Customer service
#1082038
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Looking over my other bank account online, I noticed a payment of over $1,000 using an EFT to Cap1. I have no C1 credit card or anything to do with them in any way. My bank told me to try calling them and getting it solved. I tried calling them, but it was impossible...
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Anonymous
Anonymous

"My bank told me to try calling them and getting it solved"What kind of bank are you at that tells you to go for yourself and make calls. The last time I had something funny h...

Anonymous
Anonymous

Sounds like you have fraud on your bank account. It happens, but your frustration is misdirected. You wouldn't see a fraud charge at Wal-Mart and yell at Wal-Mart to give yo...

1.0
I didn't like
  • All
#1076111
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I have had the Capital One Business Spark Visa card for many years now. Not once have I been late on a payment and always pay double or triple the amount due. Seeing that this is a business card I always have a balance on the card, per our accounts request, its been...
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1.0
#1071172
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