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Sept 29 Capital one cancelled my credit card without me asking for it to be cancelled. They claimed they sent a new replacement which i never received. Its bow oct 19. They never informed me they were replacin it. No email, no text msg, no phone call.. Nothing! The...
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#1117200
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Tried to make a full balance payment on my card. Used a different account then I normal pay from, and that brought red flags to their fraud department. Okay, I understand, thanks for wanting to verify-- no problem at all. I verify EVERYTHING, SEVERAL TIMES, at least 10...
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#1112489
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I have had 2 Capital One Credit Cards (20 & 12 years respectively) for a long time. Both accounts are always paid off every month. However, I now have one card that is charging an annual fee. So I called Capital One (no customer service) and I was greeted by a customer...
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Anonymous
Anonymous

lol how did you come up with 4k in financial losses about a small membership fee issue that you agreed to and you decided to close of your own accord?

1.3
I didn't like
  • Extra fees for no reason
#1112184
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I will not get a Capital One Credit Card

Capital One
#1059673
1.3
Details
Tried to pay my boyfriends payment and the automated payment guy kicked me off 7 times. Tried to set up an online account and that was even a bigger joke. The representitives tell you one thing and the total opposit happens. Capital One is a joke
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Capital One - Was transferred to somewhere in India!

Capital One
#1058466
1.8
Details
I've had account for all most a year perfect pay off.. requested increase was simply told no!! Even when I threatened to cancel card and tell all 350 associates I work with answer no! I'm done! I'll pay my last bill in full... as I always have!! And tell everyone to NEVER SIGN UP WITH YOU GUYS!!!!
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Capital One - Calling every hour

Capital One
#1052196
4.0
Details
I don't owe any money; nor have I ever. Balance is paid in full and is currently sitting at $0. They never leave a message. I have blocked the number so it goes straight to voicemail. If you're trying to increase my credit or sign me up for a different/new card, this is NOT the way to do it.
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Capital One - Treated like criminal!!!

Capital One
#1048461
1.0
Details
I called to activate my 2 spark cards and i gave them all the correct info and was treated like a criminal.i have called numerous times now i have been insulted i just want to turn on my card there protecting my money right!well they should never speek to a customer like this adam was verry rude and ignorant!
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For anyone out there at Capital One, I couldn't find a direct customer feedback line available, which is why this review is going on the broader internet. You're welcome to review this call, recorded around 9:00AM Central Time on 10/5/17, I believe that the...
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1.0
I didn't like
  • Customer service
#1110802
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Had an account for over 30 years. House was flooded and lost all paperwork. Account with $20000 limit was over due for $110 and they froze my account. What kind of inconsiderate people run this company? just lost a long term customer over a few dollars. Customer...
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Anonymous
Jackson

If which one was the only company on Earth ? Capital or Capitol ?You used them both.Pay the bill and have no problems. What does your flooding issue have to do with a due da...

Anonymous
Anonymous

"over due for $110 and they froze my account."C'mon.....What aren't you telling us? They froze your account for a $110.00 past due payment? I've gone past due before and never...

1.0
I liked
  • Good until now
I didn't like
  • Current policies
#1110529
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I recently paid off my Capital One account in full. I got a bill the next month for $8.59 in accrued interest. how is it I pay my bill in full and still get an interest charge. I called to complain and have it removed - no way - spoke to a supervisor - no way again -...
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Anonymous
Anonymous

http://www.investopedia.com/terms/r/residualinterest.asp

1.5
I didn't like
  • Interest rate
  • Charged interest on an account with 0 balance
  • Poor banking practices
#1109989
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Hi there! I just wanted to take the time to give some positive feedback of your customer service team, specifically an employee I interacted with last Thursday 9/21 named Austin. I am a recent Capital One credit card holder and I called to inquire about some functions...
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5.0
I liked
  • Ability to speak with a live individual
#1107932
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Capital One - Rewards Customer Service
Capital One - Rewards Customer Service
I am very displeased with the customer service in the rewards program. On August 30 i called to have my flight re-booked to hurricane Harvey, the Agent offered me a 17hr+ flight after i had told her i had a infant and overnight layovers weren't ideal. She then went to...
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4.3
#1106495
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Opened a secured credit card account. More than three months later Capital One froze account and kept money. No fraud, no complaints, no unpaid odd, strange or foreign activities on acct. no problems of any kind. COne has figured out that it can steal money from these...
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#1105356
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Capital One - Customer Service
Capital One - Customer Service
Capital One is trying to get me to pay for a fraud charge to my account that I did NOT make. I have been on the phone with these people for about six hours waiting at least 30 minutes at a time. I get Oh I'm so sorry for this they don't have an answer and usually pass...
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I didn't like
  • Getting the run around
#1100962
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