Capital One Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Latest review first
Capital One in Washington, District Of Columbia - They say i got a card from them that i never had.
i am like so many other people in this web site. i was a victim of id theft. i lost my wallet in ok. in 2001 and thought that i had everything cleared.then out of the blue i got a bill from them and i called them and sent them a copy of the police report and even had them tell me on the phone that it was cleared up. i went to buy a truck last week and they said that i was turned down due to a delinque and out standing debt.i call bs to that. i got home and checked my credit history on the internet and what did i find but captial one. i have had it with that bunch and you are darn right i will have a lawyer on this asap. i hope some darn dumb_ _ _ with captial one has to read this because.what they could have cleared up in 2006 is going to cost them a lot more than the 1500 they say is owed to them aint going to be nothing to what i will be after. in closeing captial one is a bunch of crooks and should have their doors closed forever. but my grandfather always said don't get in a *** contest with a skunk. captial one your going to meet the skunk......
Capital One in Los Angeles, California - Harrassing and degrading calls.
I am very humilated after receiving a degrading and disrespectful message from Capital One Auto Finance from a Crystal after speaking with the supervisor I was told that what Capital One authorizes the message and she too was just as rude brassen and disrespectful. If I had known that after losing my job struggling to make payments that I would receive this kind of customer service I would have never purchased my car with them in the first place. Is she not aware that she has job because I am a customer. When I asked for her supervisor I was told she is the only one I could talk to. I feel like I'm in a night mare.
Capital One in Sacramento, California - Capitol One
We have a personal loan and have been paying on it for a few years. My complaint is they will not work with you. I wanted to lower my payments and extend them. I have never been late or missed a payment. They say they don't do that. Thank god I only have a year and a half and we are done with them. Their ads are mis-leading They will never be able to ask me whats in your wallet and have me say Capitol One. Every time that ad appears on TV I say to whom ever I'm with not to use them.
CAPITAL ONE ADD MY HUSBAND TO MY ACCOUNT WENT HE WAS NOT ON IT NOW HE CAN NOT GET A LOAN.
Tanks to Capital One Putting my husband on my account , he now has bad credit through the credit bureau. With that he can not get a loan for a car or anything elese we need . So that is why i am writing this today.If they do there jobs right and mess them up , we would not be in this mess. right now i am having to depend onsombody to help me to get around because i can`t afford it.It sorry when a company takes advantage of people in this day in time.It would be nice if they would fix the messs up.
Capital One Account
Capital One Closed
I had to withdraw some retirement funds, but it enabled me to close out my Capital One account. Capital One has been bleeding my family dry by jacking our interest rate to 29%. They are *** They were making good money to begin with prior to becoming loan sharks. Now I will never do business with them or any company associated with them. Good luck to all trying to get away from this horrible company.I switched to USAA Bank but you need to be a veteran to open an account or be related to one. I know Wells Fargo hasn't been great to all it's customers but they have treated my family well.
Capital One in Los Angeles, California - Cap One hounds the ill and bankrupt to court
Capitol One is the terminator...it will not stop. They don't care if you are seriously ill, terminal and can never work again. They haul you into court and get judgements against you that are illegal including adding lawyer fees, late fees, overlimit fees and hound you into your grave. My advice to all of you they have wronged, take your documentation to your Congressperson. Most of the wronged believe different departments have been paid off. I am meeting with my Congressman's staff Thursday and like Capitol One I will not stop for justice...EVER!!! Also, contact Elizabeth Warren Obama's new advisor who is supposed to take these issues one. Never stop fighting this evil empire.
Capital One in Saint James, Missouri - Calls 8-9 times a day!
Dear Capital One, I have asked numorous times to quit calling me every day! I will not answer the phone! I have no job! Car, House-which was foreclosed on due to the death of my Husband. I dO NOT WORK! I have nothing! Not even a bank account! I am tired of being harrassed every day! and I'm tired of all the foreigners taking us Americans jobs! When you call I can't even understand You foreigners! So, don't call! You won't get any money out of me because I have none! I can't help the situation I am in! That was uncontolable! You don't care about the consumer at all! I will never get a loan thru you again in life!You have made me mad, angy,hostile and I'm not a hostile person! You have harrassed me for over a year! So, please give it a rest! You can't squeeze blood out of a turnip! Can u understand that? I am asking you again quit calling me---Peggy Palazzola! If, you do not quit calling me, I will take futher action even, if that means getting a Lawyer! Sincerely, Peggy Palazzola
Capital One in Omaha, Nebraska - The Worst Auto Finance Company
It started out good.... Then, I found out they don't refinance. So, that right there, sucked!!!! Then, when you call and make a payment they want to charge a ridiculous processing fee. U would think that if a consumer is calling in to make a payment that it wouldn't be such a hassle. Then, when I did call to make a payment over the phone the Capital One employee didn't verify the bank account that the payment was to be pulled from cause I had two different accounts. Having been in that line of work myself you always verify the information with the customer before you proceed. Yes, I should have verified it with the customer as well I guess.....However, the payment has been coming out of the one account for 5-6 months now. But by the time I realized it it was too late. I was charged fees twice from my bank........ So, I called back and had that other account removed and they told me the steps I needed to do to get the fees refunded. To later get a call from (a "Supervisor") in the Operations Specialist department that I was not getting a refund. Due to the fact that the employee did not note the account of the mix up and that it was his word against mine. To call my bank cause it wasn't Capital One's problem!!!!!!!!!!!!!!!!! Even though it so was...... ("The Supervisor") was very unwilling to resolve the situation and not very good at her job. They could have played the tape back if they needed verification!! They eventually agreed to refund half my money and the bank said they might be able to refund the remainder. I'm just waiting to see if they follow through..... Moral to the story is to verify the account and if you get ("the Supervisor") Good Luck!!!!
Capital One in Albuquerque, New Mexico - Worst Customer Service!!
I have had an auto loan with this company for the last 3.5 years and its awful what mistakes they have made that have cost me hundreds.. They continuously take out more than one payment due leading me to obviously overdraft in my bank account and then when i call..Guess what ?? I cant even understand what the person on the other line is saying because there call center is not even in the U.S. They will refuse to return me my money and state to contact my bank to file a dispute so i can get my money back or that they will just post it to my principle..Please don't sign up with this company they will do what they can and promise you so much but once you sign up they don't care about you. I am going to refinance my car just so i can get rid of this bank!!
Capital One Account
Capital One in Bellevue, Washington - Bait and switch
I hesitated to use one of the counter checks that Capital One included in my bill that promised 0% interest for 1 year. I called to make sure the check cleared within the time frame of the offer on the check. The customer service rep at Capital One assured me that it was in process. I just received my bill and they charged me 18% interest! DO NOT use the counter checks that are sent in the bill! I have just called and paid off this counter check in full and will be closing this account. This "special offer" just cost me an additional $46.00 for one month.
Capital One Account
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Capital One? What happened? What can we help you with?