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Capital One in Lafayette, Louisiana - Why make on line login so difficult
It's a shame that capital one makes it so difficult for their customers to simply LOGIN. Shame on you. Where is your login link for your checking account. Time is important to everyone. Why make it so difficult. Why do I have to spend hours and still cant find where I am supposed to login to see my information in my checking account. With all the modern technology you ought to be able to do something better as a bank. This is unbelievable. Is this about exposing consumers to other links that afford you a profit. I am totally upset and others need to know about this.
Reason of review
Poor customer service
I co-signed a loan for an x-friend of mine. He has the only set of keys to the vehicle and is not paying. He's changed his cell phone number, so I'm getting all the harrassing calls. The bank keeps telling me they're going to ruin my credit, but they don't seem to want...
Because it has a a very low credit limit, I use a Capital One credit card for Internet purchases (about $20/month on average) so as to isolate my Internet purchases from my main accounts. Recently I inadvertently made a $5000 mortgage payment to my Capital One Credit...
CAPITAL ONE needs to get sued for wasting time!
IF YOUR TIME IS IMPORTANT TO YOU, NEVER USE CAPITAL ONE CREDIT CARD. They are the worst in the industry! For the 4th or 5th time in a few months, they have put a hold on my credit card for no reason. It is so embarrasing! I am waiting in line to pay the cashier at a supermarket and the card gets declined. I know that there is plenty of money on the card, so I called the customer service number. Guess what? I am transferred to India, where I could barely understand the customer rep's thick Indian accent. I had to repeat my card number several times, then she argues that the number I gave is not a legitimate number. I said, "What?!" I am reading the card that you, guys issued me and I have been using this same card for years. Then, she puts me on hold for several minutes. Upon her return, I remind her that I am still holding up the line at the supermarket and people are starting to glare at me like it's my fault that my credit card is having problems. The service rep asks me to repeat the credit card number 2 more times, puts me on hold for 3 more minutes and then says that there is no hold on the card and for the cashier to try to run it again. For the 4th time, the store cashier runs the card and again, the computer screen says that the card is declined. I tell the service rep this, and she still insists that it is not on their end, but on the store's end. The cashier runs the card 2 more times. Same thing. I ask the service rep to be transferred to a supervisor and she says in "an-i-don't-give-a-***" voice, "I can't transfer you until I exhaust all the troubleshooting possibilities. What are the last 3 digits on the back of your card?" I give her the number and she says, "That is an invalid code". Again, I shriek, '"What?! I am simply reading the back of my card and I have used this code and this card for years? What is going on?" She says (amused), "Hold the line..." Again, I was on hold for several minutes, then she comes back on the line and said, "I don't see any problem on the card. Run the card again... Maybe this time it will work." I ask the cashier (who at this time, is now glaring at ME), to run the card one last time. Guess what? Card is still declined and the phone goes dead! Unbelievable!
Capital One Bad Business Practice and Harrasement
For 6 months now Capital One has sought to strong arm additonal money from my husband's and my account. Initally they stated they did not recieve a payment. Numerous calls, e-mails, tradtional mail and faxing of the bank statemnt which indicates their receipt of the payment has not altered their response. They continue now to add late fees and interest. They call daily to harrass us to make a payment on charges we did not incur. They have hung up on us when we have attempted to resolve this. This is now appearing on our credit report as a late payment and is affecting our score. Has this occured to anyone else? Aside from providing the credit bureaus with copies of our efforts to include in our report, what else can be done to end this?
Capital One Auto Finance
I applied for a car loan from Capital One Auto Finance and was approved. I clearly put in my application that the purchase was from a used dealer and of course it was approved. When I called a week later to check on my ( blank check) they said we don't do used dealer financing so why then if that was the case did they run my credit report? I filed a real complaint with the federal Trade Commission and so should anyone else that had the same kind of problem. It is a breach of privacy to pull someone's credit history without a reason and since they don't do used dealer financing (even though they advertise it) they had no legal right to run my credit...........steer clear of them at all cost!!!!!
Capital One Bank called me from India at 2 am
After many months I am still getting calls from India telling me that my account is late, I guess the time change has not been told to the India workers of Capital One Bank. My account was closed and paid off, now they tell me that my account was not closed and I was charged a fee for having the account and then I did not pay the fee and now I got a late fee and over the limit fee for a account that I did closed many months ago. This was done for two charged card accounts that were closed and paid off. All fees from the bank and no items were charged to the two accounts. How can they do this and keep calling me at 2 am from India and the bank does not care. I write and call and write and call and no one cares. James Staley, Ann Arbor, Michigan.
Capital One is a poorly run company
Capital One allowed a illegal charge to my credit card. I disputed the charge and they did a very poor job in checking the situation out. I had to take the company that made the illegal charge to small claims court where I received a judgment for the full amount. I would not have had to go through all this if Capital One would have taken a serious look into the situation. I would recommend that anyone who has a Capital One credit card look for another card service provider. My credit score is over 825 so they lost a good customer.
Today i tried to withdraw my cash from Capital One Bank 42nd street branch. They told me the max i could have is 10,000 if i wanted more I would have to order it for some time next week. 20 branches in Manhattan and all they could give me was $10,000 cash from my...
Capital One in Washington, District Of Columbia - Called me from India at 2 am
Capital one bank, has workers calling me at 2am, 3am for many month telling me I owe for a account that I have closed many months ago and the money that they feel I owe is for their fees for having a capital one card, and late fees for not paying for their fees, when I did close the account. when I call them, and I write, they tell me I did not close the account and they can call when ever they want until I pay their fees. It is bad enough to get the calls during the night, but they can not even speak English. James Staley, Ann Arbor, MI. email@example.com.
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