Latest review first
After four months in a row of paying 3 times the minimum amount due and not using the card, I have now been hit with over the limit fees. The balance never seemsto go down! They post my payments up to one week after submitting them on the web site. They deny recieving any e-mails from me on their message board complaining. So, I just moved my balance to my Chase card. Capital One *** Capital One *** Capital One *** Capital One *** Capital One *** Capital One *** Capital One *** Capital One *** Capital One *** Capital One *** Capital One *** DO NOT USE THESE CROOKS CHASE IS MORE HONEST
Capital One "To Negotiate or Hire Atty"
I sent Cap One VOD they requested more info. I resent VOD back with their letter. I received letter dated 7-3-08 stating I had until 7-3-08 to pay 5,499.34 in full. They go onto say they do not have a valid signed agreement with me because this account was set up on line or over the phone??? They sent a copy of a statment dated Nov and Dec of 2004 and a copy of a customer Agreement. What do I do next???? I had ID theft and filed BK in 2001. This is part of that but I can not get Cap One to comply. This is the only bad mark left on my credit report. It shows charge off! Thanks
Capital One Bank completely insane...
Had $15,000.00 in a Capital One internet savings account. Forgot the answer to one of the annoying security questions that pops up in order to access my account. Question was what street I lived on in 3rd grade. I'm getting rather old and we moved around a lot... No alternate question was offered. A screen appeared that my account was disabled and there was a number to call. I called the number that appeared on the screen. Gave them my name, account number, birthday, SS#, called from my home phone, etc... Then they said I would have to answer questions based on public record in order to access my account. They wanted personal information about my brother's ex-wife (divorced 5 years ago)!!! They wanted to know where she lived. I said "How the *** would I know and why would I tell you if I did???!!!"... "Sorry sir, if you're going to talk to me like that I can't help you." It was about the only thing she said that I heard clearly. Everything else sounded like she had marbles in her mouth and I had to ask her to repeat many things, some of which I still couldn't decode. I think you know what I said next, starts with an F and ends with a you... Later, I remembered the answer to the security question. Account wasn't disabled as they claimed. Transferred all the money out of Capital One. This is how they intend to survive the banking crisis??? Not on my money...
Capital One in Pine River, Minnesota - Penalties & Finance charges despite payment in full
Last month, Capitol one stuck $64.68 of charges on my account, ostensibly because my payment was late. After I showed that my bank had made the payment on time, the charges were removed. This month, however, I have a new charge of $9.56 because I paid the balance less the $64.68 (which was credited to my account before the due date.) Today I had to listen to Tara and Shirley from Capitol One "Customer Service" tell me that a zero-balance isn't proof of payment in full...that I should have overpaid the account by $64.68 in order to avoid the $9.56 finance charge. What rubbish! Let's do the math, too...assume for a minute that the erroneous charge of $64.68 was valid, 9.56/64.68 over 30 days amounts to %177 APR.
Capital One in Mount Laurel, New Jersey - NO BILL FOR OVER & NO CONTACT INFO
I have an auto loan with Capital One. They threatened repossession after they failed to send me a bill for over a year. I continued to make payments online. I sent a letter demanding contact with no response. I received a letter stating that ONYX ACCEPTANCE was the new owner, with no contact information. I attempted to visit the website, which is a dating site for evidently African Americans. I still make payments, but I know I've paid over $2,000 over and above my loan due amount. However, they've F-UPD my credit so that I can't buy a house. PLEASE PLEASE PLEASE HELP ME.
Capital One in Bloomington, Illinois - Capitol One Credit card company doesnt care about having a language line.
I work for an insurance company and an individual that only spoke polish stopped by my office. He needed to activate his card and I said I can try to help him with it. But when I called capital one I was told that the account was going to collections and that was too much info for me to know. Therefore I asked for a polish operator, I was transferred to the spanish department. How is spanish the same language as polish? I asked the individual for a polish operator where i was told that they only have spanish and english operators. If Capitol one really cares about their customers they should have a language line, and also they should not hang up on their customers!!!!!
Capital One in Rusk, Texas - I simply don't understand?
Hello my name is Shelonda Kennedy, my reason for filing this complaint is that I've had something accure on my account twice in less then two months and it is causing great concern on my part. In the month of May I was charged an over the credit limit fee on my account. When I called to inquire about how this could have happen and to see what I could do to prevent it from happening again. The young man on the other end of the line explained to me, I had exceeded my limit by mere pennies and this is the manner in which matters like this are delt with. This I understood but the June statement is what caught me by suprise. You see in an effort to take preventive measures on my part I made certain I paid more then my minimum of $15 so that it would cover any over the limit fee of a few pennies. I paid $25 on my account to reach my goal in August concerning a letter that was sent to me by your establishment. This letter stated that if I managed not to go over the limit on my account up to August I would quailify for a credit line increase which would be just in the nick of time for me because that extra cash would help me prepare for her starting school this fall. Now when I asked your phone rep. if there were any additional fees being billed to my account monthly he said no! This is what called my attention to the June statment because it shows a finance charge of $6.98 which is supposedly the reason I exceeded my limit. Charges on the account were in the amount of $5.00 (Thompson Oil), and $7.25 (Murphy) bring my total to $12.25 + a $6.98 finance charge for a grand total of $29.23. This is in addition to an additional $25.00 payment in the month of May which was supposed to take me out of the red according to your representator what wavied the over the limit fee. Someone please help me understand I wouldn't write in if I didn't need to have a true understanding of what went wrong and how it can be fixed. Yours Truly, Shelonda Kennedy
Capital One in Jackson, Mississippi - Capitol One SUCKS!!!
Im trying to use my credit card as a debit card and just payit off at the end of every month. Everytime i pay it in full they freeze my card and make a different excuse for why they froze it. So i have to have a two hour fit with them to get it unfrozen. What they want is for me to build up interest and just pay the minimum balance every month!! It makes me look *** when i go to use my card and it declines. I feel like it makes me look ***. Like i don't know how to manage my money. I hate them.
Capital One in San Francisco, California - Worst customer service I've ever known
I have been a Capital One customer since the late 1990's. Decided to close my accounts (2 total) in early 2008. Discovered this month (June 2008) that one of the two closed accounts had a once-every-3-years charge done to it in middle March. The difficult part of this is 3-fold: 1) No statement of outstanding balance since March. 2) I have gathered late fees, interest, and (I'm sure) dings on my credit report for not paying this charge. 3) Only when Capital One offered to waive the phone payment fee for me here in June (my first notice that I had an outstanding balance) did I figure out that I had an outstanding balance. I spent 2 (two) hours on the phone this morning with Capital One. 4 (four) customer service reps, including one manager, asked me to hold for a transfer, only to hang up on me. The 5th person I spoke to, a second manager, told me (after I had walked through a payment process and a refund of the charge in March) that I would be dinged for interest every day while I was waiting for the charge refund. 1st person to say this! We would have begun this dance all over again with interest unpaid, for how long? Every person I spoke to was clearly working from a script. When I asked where they were located I was told Utah, which (unless the East Indian population has increased dramatically) was clearly untrue. Note that I didn't ask where Capital One was located, but where the customer service reps ar located. And, of course, while they are happy to process credit card payments over the phone or by web, the only recourse for a customer service complaint is a P.O. Box in Salt Lake City. Results: 1) I will never, ever use Capital One for any credit services again. 2) I will burn lifespan telling everyone in my universe that they, also, shouldn't use Capital One. 3) I will use Capital One as an example to the customer service training programs I do of how NOT to interact with customers, or for that matter drive business. 4) I will assume that Capital One has so little interest in customer service that they will let the above customer service experience (5 reps!) be the standard for their behavior. Erik Santa Clara, CA
Capital One in Miami, Florida - Paid off loan 1 yr ago, still waiting on title
I paid off my auto loan on my 1999 Ford Mustang with Cap 1 in Feb 2007. I still haven't received my title and the car is listed as being a reposession on my credit report. After disputing this with Cap 1 they changed the report to a charged off account. The car was never repoed and I received a refund check for overpayment in May of 2008? I called Capital One to find out what was going on and the gave me an E-mail address to dispute this with. The address doesn't exist or work anymore!
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