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Capital One in Merced, California - CREDIT FRAUD ON HANDICAPPED SISTER

A local dealership sold my handicapped sister a car she could not qualify and pay for. The dealearship called Capitol One and told them she earned $3,000.00, instead of her $800.00 disability check. We sent them a certified letter of the illegal transaction, and they have ignored it and steppped up collection pressures. I cannot believe that such corporations can turn their heads to such an injustice in the name of profit. What is this world turning into. My sister is without any legal representation. So if anyone knows a good lawyer. Call us 209-947-3690
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Review
#123697 Review #123697 is a subjective opinion of poster.
Loss
$20

Capital one will sue even after the debt is settled......

I had a judgement filed on me, I paid capital one dece. last near,got a confirmation number, showed on my checking account where it was deducted, and now 7 months later I received a letter saying they are taking the payment out of my checking account,claiming the payment was never made...and.... even though I have proof I did.too..... now they say it is another account which conviently has the same account number, and the same balance.......i have retained a lawyer, anyone having the same issue should do the same it is horrible,and unjust,nomore
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Review
#123595 Review #123595 is a subjective opinion of poster.
Loss
$688

Capital One stole $30,000 in deposits. Say they want more info from me, but are on the East Coast.

Capital one solicited an "Online Savings account" and took my $10,000 on 4/28/08. They have had a $20,000 CD since 2004. Now their Fraud Risk Operation froze both accounts ($30,000) saying they want a Utility bill. I sent my Drivers License and Social Security card in May- plenty for ID theft, but they want more. I rent a room and do not have a utility bill. My phone#, address: PO Box, and identity have not changed since I opened the CD account in 2004 (when it was CT zone). I want to know why they are on the East Coast and solicit me in Hawaii, took my money and give requirements later. They are only avail. by phone during Eastern time zone, M-F: not convenient to me! They refuse to put their requirements in Writing. I say close the account and am being stonewalled. To say I am livid is an understatement. This is a lot of $$$.
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2 comments
Anonymous
#30030

for real man, thats pretty rough..

Anonymous
#17898

For that kind of money I would have made a flight to Virginia and talked to them personally...and brought my cousin along...enough said

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Review
#123499 Review #123499 is a subjective opinion of poster.

Indian CS NIGHTMARE @ Capital One

Every time I call Capital One & speak with their CS group I get someone in India that doesn't understand what I'm saying & I honestly don't understand what they're saying either. They lie & say their name is Charlie or Bob when we all know it's NOT. I've been hung up on by them a number of times just b/c I ask if they could repeat their question! That's NOT good CS! I'll be cancelling my card soon and please note that I've had it for nearly 5 years now! The company wonders why they're having issues - just a hint idiots - review your CS department! They're horrible! Outsourcing to a country that doesn't speak proper English & can't understand it IS NOT THE ANSWER!!!!!
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1 comment
Anonymous
#54451

The problem is that it seems everywhere you call for customer service, the people that are working there ar from another country and you can't understand them and they can't understand you. Maybe the companies don't want their people to understand you or you understand them, that way they can put you off for yet another day.

Review
#123206 Review #123206 is a subjective opinion of poster.
I want to start by saying that the lowlife SOB'S at Capitol One are a bunch of theives. Myself and a close family friend had the unpleasent oppertunity to deal with these uneducated fools for over a year. It started when my mother had a Capitol One card, she had...
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51 comments
Anonymous
#690130

I'm sorry some of you have had issues. However I became unemployed on 5/6/2013 and I have had no issues getting my benefits started and they have made my monthly payments.

No questions, no hassles. Sure I had to send in proof of being unemployed.

No Biggie, do what is required and know your benefit information and it will go smooth. its not hard to obtain the information on the benefits and how it works.

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Review
#122386 Review #122386 is a subjective opinion of poster.
Loss
$800

Capital One

Capital One keeps on harassing us about our overdue balance they call us once, then they call back minutes later demanding us to pay them right away and they are especially bad about calling twice on Sunday's as well. They call all throughout the day (during the week) probably about 6-7 times at least and it is getting annoying. Don't they know that they aren't supposed to call on Sundays? It even gets to where they call right at almost 9 in the evening. I don't guess that they know the meaning of when people will send in their payment
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5 comments
Anonymous
#246268

Up to 15x per day. Can call 7 days a week!

Anonymous
#65025

Humm they are a triible service, I had to pay my balance. Once I did and asked them to close my account, they did not.

I had call several times to get them to close my account. I requested a letter from them to be faxed to me stating that my obligation was met and that the account was closed. Well I spoke with 5 diffrent managers/supervisors and never got the letter faxed. one said 5 hrs the other 7 days.

They are a joke they want you to pay but they do not live up to what they say.

I will never do buisness with them ever again. They are a terrible service company.

Anonymous
#23330

:cry

Seriously who's fault will it be when the creditors call after you file banckrupcy? The rest of us pay more because people don't pay. Thanks!

Anonymous
#16361

THERE IS A LIMIT TO HARASSMENT WHICH IT SOUNDS LIKE THIS FALLS UNDER.

Anonymous
#15443

Um, if your account is past due or overdrawn, they have every right to call you as often as they want until you pay. They lent you the money, and the terms you signed when you opened the account give them the right to pursue you to get it back.

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Review
#121903 Review #121903 is a subjective opinion of poster.

Capital One in Pittsburgh, Pennsylvania - Failure to help when stranded in a foreign country

I have been a credit card user or years. Recently, my wife and I were touring Europe. She became ill and was hospitalized in Switzerland. the hospital was charging $2,000/day. I called Capital One to request an increase to my monthly limit of $10,000 for just one month to cover anticipated expenses. Being in a foreign country, my options were limited. I was told there was nothing they could do about it. I requested to talk to supervision and was passed around to other people, all of whom denied me. I am through with Capital One. My payment record over the years has been impeccible.
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Review
#121882 Review #121882 is a subjective opinion of poster.
Here is my story: I was VERY dissatisfied with the way I was treated by the Capital One representatives with regard to some fraudulent charges on my credit card statement and I am very suspicious about the way they handle business. By the way, I am an excellent...
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3 comments
Anonymous
#58189

Please Help Me!! I am a Canadian and I've had charges going on my account of the exact same amount $30.33 ....

it's happened a bunch of times it now totals up around $250 !! I'v e been calling capital one for exactly 3 months now and each time they say they are going to get it investigated and that they can not take the charges off. I don't know why they don't believe me! It's complete BS and I am so pissed!!

I only owe $200 dollars of my own charges on the CC yet they won't let me get rid of the Credit card!!!!!!!!!!! What do I do next to force them to get rid of these charges???? 1 month ago i called "Disputes" and the man on the phone changed my credit card number. I said I didn't want the new card or want to know the new number at all.

This month (1 month later) There are 2 more charges on my account!!!!! And guess what they said they are still looking into it!!!!

GAHHHHHHHH!! - Please help me somebody!!

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Review
#121347 Review #121347 is a subjective opinion of poster.

Capital One in Dallas, Texas - All Americans Should Close their Account with Capitol One

With the U.S. ecomony the way it is, why should we give Capitol One our money, when they have outsourced their business overseas. Do we really want to make their CEO and stockholders more money? I don't think so. Since our ecomony is the way it is, my husband can not find a job, so naturally we have fallen behind on some of our bills. It really *** me off when Capitol One calls and I am not even speaking to someone in the U.S. I would be willing to let the company know the reason we are late on our payment, and we are trying to pay everything we can, but when told, the individual in India told us they didn't care, they have jobs and do not care what the U.S. ecomony is. Once we have our account paid in full, we will close it. I will not make a company money if they do not care about our Country. If everyone would stop talking to the people overseas and tell them that they will only talk to people in the U.S., maybe it would send a message to Capitol One. The one thing that would really send a message is if we all stopped using their credit cards and other services. If they stop making money and the reason is told to them in plain ENGLISH, "We will not support a Company that does not support U.S. Workers", then maybe they will bring the jobs back to where they belong! We as Americans need to hit them where it hurts, THEIR BOTTOM LINE. My plan is to deal with companies that keep their jobs in the United States!
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3 comments
Anonymous
#25530

Does anyone know WHY there are call centers overseas?

1) It's cheaper AND

2) (this is the clincher) no one is willing to pay more to do business with American call centers only

If you select who you do business with based on price (lowest APR), you're probably going to get the cheapest service possible. Once you find a few million people willing to pay 1-2% more in interest plus $20 more per year in fees in exchange for only working with American agents, I'm sure you'll see a company marketing US call centers only.

Anonymous
#14776

I agree 2,000% I have never been harrassed as much about my account being all while I make my payments on time. The reason they call me is they want to let me know my account is over the limit.

My point is I pay the amount asked on my bill every month, so stop calling me. I WANT TO TALK TO AMERICAN CUSTOMER SERVICE!!

Anonymous
#14064

I 100% agree with you there!

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Review
#121345 Review #121345 is a subjective opinion of poster.

Capital One Fraud Deptment Denying Valid Use of Card

In 4 months, we've had about 15-20 occaisions in which Capital One card was denied use for fear of fraudulent activity. In each case, it was us using the card. Fraud Dept reps later call to confirm use of card but result of call is still Capital One is suspicious. Reasons so far: (1) more than one use at WalMart in a day (2) more than one use at a gas station in a day (one for car, one for gas can), (3) use card out of state without telling them we were going out of state. These calls are from Asian Indians who are hard to communicate with and follow illogical "rules" and supervisors are no better. Fraud Dept recommended closing card and getting a enw one. In the menatime, getting Fraud Dept calls stating more fraudulent activities which are simply recurring charges on the old card (lawn service, gym, car fast pass, etc). How do we file a complaint with Capital One to (1) make their Fraud Deptartment's FRAUDULENT CALLS stop and (2) get compensation for the 25-30 hours of time on frustrating phone calls and denied use of card?
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3 comments
Anonymous
#238468

I recently (after receiving offers from them every 2 weeks for 3 months) opened a new Capital One Credit Card Account. I received my card a few days ago, phoned the number given to activate and set up my PIN...of course I had to first listen and respectfully decline their offers of insurance, fraud protection etc.

(a 20 minute process). Within the hour I stopped at a Bank's ATM and attempted a $100 cash withdrawal only to receive an "unauthorized transaction" message. I promptly phoned the number given on the back of card and was told that my account had been suspended due to suspected fraud prompted by my transaction attempt. Are you kidding me!

Why had nothing of the sort come up when I activated my account not even an hour earlier...furthermore, they have my phone number (which was verified along with all my other identifying information when I activated the card) Why did they not call me?! Their reply was that they waited for the card holder to phone since someone fraudulently using the card would not bother to call...that is absurd! Then, after many phone calls to finally be able to speak to a supposed manager (they all claim to be the highest one up) I was given a list of items to fax to them to prove my identity...3 days later this issue is still not resolved (they couldn't read the driver's license...but didn't bother to phone to let me know that either...even though I gave all my contact info in my fax cover sheetand asked that they phone with any additional questions)...I really think they were simply trying to sell me the insurance, fraud protection, and monthly credit report *** and that since I declined having those charges put on my card they are now looking for a way to rescend their credit offer. I am unable to get to anybody within that organization with any authority to help me.

It is seriously the worst customer service I have experienced in a very long time, like you every time I call and am transferred I am disconnected...and there is no way to deal with just one person, so you have to go through the whole history each and every time you phone. They really need to get their act together, and I would also love to be able to contact someone higher up in their organization.

Anonymous
#20860

i contacted u yrs ago youns sent me a credit card which did not come in my hand ever a 10 thousand dollar credit card when i lived in pryor oklahoma i lived with my aunt rita hodge i moved out and she spent it with her kids and i need to reolve this or reimburse me my money i dont need any more stres i have only 3 month s to live have cancer no help stress makes me worse and processes my death faster that 10 thousand could help me alot right now i could have had been happy seen disney world something im poor and cant afford

but i can afford payments a month but rita faye hodge fixed that for me she did the time she neds to do the crime u deny me till this day for a credit card cause of her

frustratedwithCapitalOne
#12625

This is horrible - how can the do these things?

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Review
#121260 Review #121260 is a subjective opinion of poster.
Loss
$2000