La Jolla, California
Not resolved
4.6
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I was locked out of my account because of this new *** 2-factor authentication, I no longer have a cellphone, so I can't get the stupid code to log in.

And because I am paperless, I have NO WAY to pay my bill!

Now I am probably going to take a hit on my credit when I miss a payment, not to mention, there's no way for me to contact them through chat or email.

So now, I have drive around and try and find a payphone (good luck!) do I can call their 800 number to unlock my stupid online account.

I will no longer be using their cards, or any others that force this ridiculous security crap on their customers.

Reason of review: Website is ***.

Capital One Pros: Offers and rewards.

Capital One Cons: Website.

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