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Horrible Customer Service

1.3
This company is a scam. Every time I call I talk to someone who does not understand me or what i am asking for. I will always recommend away from Capital One. Chase Sapphire, and American Express Cards are better. I will refer all family and travel clients away from Capital One.

User's recommendation: Use Chase or American Express Travel Cards.

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#4335588 Review #4335588 is a subjective opinion of poster.
Location
Franklin, Louisiana
Cons
  • Horrible service
Preferred solution
Apology

The worst customer service

I went through four different Representatives spent a lot of time on the phone and nobody can resolve the problem the worst customer service ever
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#4507065 Review #4507065 is a subjective opinion of poster.
Location
Johns Island, South Carolina

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Verified Reviewer New Reviewer

Disappointed

1.0
Capital One - Disappointed
Liars. Pure unadulterated lying company. Full of fraudulent lies. Run from this repugnant company as fast as you can. I had a secured card with capital one, had it for years. never had an issue with it. Then I get ill for about a month, had a financial set back, which affected my secured credit card and then I get back on my feet, pay off my card/ then after I pay my card in full, I get informed my card had been canceled. No chance was given, nothing. Just canceled. Is that normal practice for your company? Just throw away clients? I know I am a small insignificant account; I am a blue-collar working man, not a millionaire or anything, but I am still a client. Probably not for long though. I am looking into other banks due to being treated like I was nothing by your company. I guess years and loyalty mean nothing? Again, I am very disappointed with your service and how it treats its clientele. Thank You and Good Day User's recommendation: Run away from them
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#4103452 Review #4103452 is a subjective opinion of poster.
Location
Vernon, Texas

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Because your screwing people over

I made my March payment in February because I had the payment amount and you put it as a second payment for February because I paid it early it should not matter how early I pay it you got the damn payment period iam so aggravated and disappointed in your services you screw over people who are trying to get just alittle bit ahead I can't wait to close out this account you all are so ridiculously greedy and customer service sucks they try to help you at all.
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#4386513 Review #4386513 is a subjective opinion of poster.
Location
Mount Washington, Kentucky

Customer service

I just want a 2nd chance Capital One Credit Card. I was going through a divorce the first time my account went to collections
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#4466179 Review #4466179 is a subjective opinion of poster.
Location
Brownsville, Tennessee

Failure to honor request to manage checking account

1.0
Contacted customer service to block any request for payment from merchant. I was advised that this procedure could not be done..WHY NOT.? This is my account and I feel that it is my right to manage any transaction. I had occasion to block a previous transaction that was handled immediately and without any issue by competent and professional customer service reps. It is apparent that this service no longer exists and customers are treated with rudeness,misinformation,and lies.The new policy seems to be put on hold for several minutes,transferred to another rep in order to repeat the same issue again,put on hold again,and then disconnected.As a long time customer,I am totally disgusted with the new level of customer service however I am fully aware of the outcome.You do it because you CAN. User's recommendation: Avoid poor service
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#4328021 Review #4328021 is a subjective opinion of poster.
Location
Upper Marlboro, Maryland

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New account verification

contacted fraud because my card was recently hacked. they canceled my card and was told i needed to get new one. they asked me for my digits to send a verification text to. when i gave them my 10 year old tracfone number they told me they couldnt use it. the other work around was to mail or fax a form of id and maybe 10 weeks after recieving they would send out a new card.
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#4343227 Review #4343227 is a subjective opinion of poster.
Preferred solution
alternate verifcation policy
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Flight

1.0
None of the phone numbers for Capital One are in service I need to correct the spelling of a first name on my round-trip flight. ..
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#4297808 Review #4297808 is a subjective opinion of poster.
Location
Littleton, New Hampshire

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Account

1.0