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Verified Reviewer
New Reviewer

I used points that you said I had, and PAID shipping and never received what I ordered

I was stupid and paid shipping and handling on a set of Apple Airpods, Apple Ipad with the points Walmart said I had. I talked with Walmart, and they said this is where I go for complaints. I got nothing at all. I then again by mistake ordered another set. The order was WC844985****. I was wondering where my merchandise was?
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ID
#3283406 Review #3283406 is a subjective opinion of poster.
Loss
$58
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

They lied about account open date for new card

Update by user Feb 20, 2022

They still haven’t responded to me.

Original review posted by user Jan 21, 2022
Their credit card team is the absolute worst! What I sent to them : I have been saying the three different times that Ive called Capital One about this Quicksilver card. I told you all that I applied on nov 7th and was approved on nov...
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ID
#3275997 Review #3275997 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
Junior Reviewer

Awful customer service

I noticed 2 charges on my credit card statement that I didn't recognize, so I called customer service. After a really long wait time and being transferred 3 times I finally got to talk to a human. The service rep. seemed concerned, said they would send a new card, and acted like it was a done deal. Several days later I get 3 letters from Capital one, all written on the same day. One says, " You have disputed a charge," Two says, " We think you, or another account holder made these charges," and three says " We hope you are happy with the resolution of your dispute". What?? I am the only account holder, so it looks like they just called me a liar. These people really suck! Do not get this card! They will not back you up! Don't get this card!

User's recommendation: Don't be a customer.

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ID
#3272091 Review #3272091 is a subjective opinion of poster.
Location
Lubbock, Texas
Pros
  • Really quick to set up
  • Easy to qualify
Cons
  • Do not value customers
Loss
$85
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

WORST CUSTOMER SERVICE ON THE PLANET!

I'VE TRIED THREE TIMES AND WASTED NEARLY AS MANY HOURS TRYING TO COMMUNICATE TO YOUR CR PEOPLE THAT ALL I WANTED TO DO IS CHANGE THE SECURITY TEXT NUMBER THAT YOU HAVE FOR ME TO MY CURRENT CELL PHONE NUMBER! APPARENTLY, THAT IS BEYOND ANYONE'S PAY GRADE OR COMPREHENSION IN YOUR CR DEPT. AND I CANCELLED THE DAMN THING. I DON'T SUFFER FOOLS! YOU WILL SURVIVE WITHOUT ME AND I CAN ASSURE YOU, I'LL SURVIVE W/O YOU!

User's recommendation: save yourself some frustration and find something else.

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1 comment
#2119431

You are absolutely right, and I feel your pain!

ID
#3260931 Review #3260931 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Product
Capital One Credit Card
Cons
  • Customer service
Preferred solution
To find at least one English speaking representative of this company that can also comprehend English and change ONE telephone number as a means of contacting me to verify my identity!

Refused service

I filed a dispute against Walmart for 2 purchases from June 2021 , every time I would call Capital 1 customer service they told me they would have to wait for 2 billing cycles to give me an update, after 7 months of calling them they finally said its been too long and they couldnt help me with the dispute, I asked for a supervisor and she said they couldnt help me and hung up on me, I plan on canceling my accounts after I contact the NY attorney general about their bad business practices , the ads they run on TV about how great they are is a complete lie, the reality is totally different, dont do business with this company !

User's recommendation: Don’t use Capital One.

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ID
#3259181 Review #3259181 is a subjective opinion of poster.
Location
Wallkill, New York
Cons
  • Designed to take advantage of you
  • Criminal
  • Dont care attitude

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Verified Reviewer
New Reviewer

Credit card 'snafu'

A couple of months ago my Capital One credit wasn't accepted at 4 different sites. I got a message that the 'chip was not recognized'. I called Customer Service and told them the card was not accepted. They told me that their records show there were no transactions. I...
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ID
#3258455 Review #3258455 is a subjective opinion of poster.
Location
Henderson, Nevada
Product
Capital One Credit Card
Pros
  • Ok when it worked
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Buyer Beware!!!

Ive had a Capital1 credit card for 3 years, during those 3 plus years I have been a faithful customer. I admit I had made a late payment a few times due to unforeseen occurrence. Never did I go beyond 30 day late payment. Capital one closed my account because I posted...
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1 comment
#2117599

Stay away!!!! you will be doing yourself a favor, Just remember, you are a slave to the lender!!!

Capital one’s customer service are not nice people, but actually they treat you like garbage, straight up trash. Just because they work for Capital one they feel entitled. They seem to forget that because of us poor hard working consumers they actually have a job.

PLEASE CANCEL ALL CAPTALONECREDITCARDS YOU MAY HAVE… do a balance transfer to a new card. BOYCOTT CAPITAL ON E!!!!!!

ID
#3256325 Review #3256325 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Tramatizing
Cons
  • Designed to take advantage of you
Preferred solution
Let the company propose a solution

I think I lost my card

I called you get a new card and then went through so much *** I finally told him I Jordan 12 card that they could shove it my recommendation is future customers as find another account
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ID
#3248762 Review #3248762 is a subjective opinion of poster.
Location
Charlottesville, Virginia

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Verified Reviewer
New Reviewer

Negative Credit Bureau Reports

I have had Capital one for Over a year and just because of one late payment they didnt increase my score. Instead my credit score went down 74 points. I called them and I disputed and Situation only got worse. They will not work with you. All they do is rape you, Overcharge and no matter how long youve been paying them All interest rates stay high just for their advantage, trust me not yours, Stay Away, I should have noticed the signs, everything said stay away, OMG I regret Wholeheartedly ever having this Card. Im newly Divorced that was my only reason, I am going to make a balance transfer to a new card. I advise everyone with a Capital One Card to do the Same, a lot of better interest rates. Believe me they wont work with you

User's recommendation: Stay Away, look for Lower Intetest Card.

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ID
#3234394 Review #3234394 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • Dont care attitude
  • Not in the interest of card holder
  • Worsen your credit history
Preferred solution
Credit Increase, Removal of negative credit bureau reports
New Reviewer

Scammed!

When I applied, they said I qualify for $1500.00, but when I got the card, it only had $300.00 limit on it. I have not used the card yet & they say I owe $79.00 now after only having the card for 3 months. And I need to pay $79.00 every year, just to borrow $300-? Nothing was mentioned about an annual fee of $79- upon application. Then I go to use the card recently for the first time, in a store & online & it doesn't work at all, even though I activated it. I want the card cancelled & I owe nothing, since I was mislead into applying only because they said I was approved for $1500-, I would Not have applied for only $300- And the card doesn't even work.
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ID
#3228637 Review #3228637 is a subjective opinion of poster.
Product
Capital One Credit Card
Cons
  • Criminal
Preferred solution
I want the card cancelled & I owe nothing, since I was mislead into applying only because they said I was approved for $1500-, I would Not have applied for only $300- And the card doesn't even work.
New Reviewer

Capital one sucks

Capital one sucks, Do not use this company! They have no customer loyalty whatsoever and you are only a number. Steer clear from them, I dont care if I have as much money as Elon musk I will never do business with them again

User's recommendation: Stay away!!

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ID
#3222760 Review #3222760 is a subjective opinion of poster.
Product
Capital One Platinum Credit Card
Pros
  • I had faith in this company
Cons
  • Bad business practices
  • Horrible customer service
Loss
$49
Preferred solution
Redaction on my credit, Refunding of my fee which they’ve been holding now for two months

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Verified Reviewer
New Reviewer

Fraud

There are some purchases that I do not make of $ 400dlrs From credit card Which number can I call you As soon thanks
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ID
#3216894 Review #3216894 is a subjective opinion of poster.
Location
Tampico, Tamaulipas
Preferred solution
Full refund
New Reviewer

My card is not working

I have a Walmart credit card. I called the number I got entered my account number, and the stupid computer said thank you for calling capital one auto financing goodbye
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ID
#3194585 Review #3194585 is a subjective opinion of poster.
Location
Florissant, Missouri
Preferred solution
My card to work
New Reviewer

Close accounts

I called to close my checking and savings accounts, but I was transferred 6 times but no one could take care of my request. All I wanted was to close my checking and savings accounts

User's recommendation: Try to make easier for people to close accounts.

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ID
#3184797 Review #3184797 is a subjective opinion of poster.
Location
Ogden, Utah
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

I got tired of frequently being told that I entered the wrong password.

For every suggestion for making things right, they turned out to be wrong again. That gets frustrating if you feel you aren't getting the problem solved.

User's recommendation: I have no idea. Maybe other customers have suggestions.

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ID
#3178389 Review #3178389 is a subjective opinion of poster.
Location
Maple Valley, Washington