Capital One
Reviews and Complaints
Keep running my credit but I did not apply for a credit card
Preferred solution: I want Capital One to stop running my credit.
Worst Customer Service of Any Bank
- Incredibly poor customer service
- Hold money and steal interest from your business deposits
Preferred solution: Let the company propose a solution
Terrible phone experience - no resolution after 49 minute call
UPDATE: the very next day, the information had suddenly reappeared and the issue has been resolved (with no explanation, which is not surprising). I'm still not ok with the runaround I got and, once my accounts are paid off, I will most likely close the accounts because of my experience. Bad customer service is just not acceptable to me.
- Diversity of products or services
- Customer service people cannot act
- No answer to simple question
- Communication barrier
Preferred solution: Let the company propose a solution
Arbitrary Account Migration and POD Change
Online Account Nightmare
Preferred solution: Let the company propose a solution
ATM nightmare
Preferred solution: Full refund
No support for a dispute
Preferred solution: Full refund
Old customer
- Dont care attitude
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jaipur, RajasthanI have refarnce no of one transition I will khnow about it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit card application denied.
- Offers and rewards
- No support no remorse
Preferred solution: Deliver product or service ordered
Capital One Credit Cards like subprime mortgagles
In my opinion, Capital One Credit Cards is the equivalent of a sub-prime mortgage.No one gets rejected, they boast. That means people who pay on time are paying for those who do not pay at all.
Even worse, in my opinion, I question if a client pays the charges immediately NOT ALLOWING INTEREST TO BE ASSESSED then Capital One finds another way to make money since the annual fee is not enough to satisfy their greed. One way that is possible, in my opinion, is that Capital One might allow a fraudulent charge to be re-billed to an account and then take a KICK-BACK.
DO NOT DEAL WITH CAPITAL ONE. IT IS, IN MY OPINION, BASED ON MY EXPERIENCE WITH CAPITAL ONE, IT IS A SINISTER CORRUPT ENTITY AND PROBABLY HOOKED UP WITH A SIMILAR "GROUP" WHICH COULD BE ANY COMPANY WITH THE WORDS IN THEIR NAME THAT INCLUDES "CAPITAL GROUP".
Yes, Capital One ignores the logic of my comments and refuses to do an honest investigation. They must be on a feedback loop with the ctriminl merchant about whom I complained
After allowing the fraudulent charges to be removed from my credit card Capital One re-billed without giving me any notice or opportunity to prevent the charges. Once that happens they never reverse themselves because they have you in the trap they initially set up for you.
They advertise "we have your back". Indeed they do. They stab you in the back. After 6 months of disputing the charges they finally just kept referring me to another one of their ombudsmans.
Even though Capital One is an online only company they do not allow you submit things by email or online. Everything has to be done by land mail and printed hard copy. Very contradictory for an online only company. But that's why they make such a huge killing in their profits.
Very low overhead, revolving door low paid staff and then they never even answer your phone calls. Fraud is the name of their game and unethical huge profit is the goal.
- Untrained staff all offshore
Preferred solution: Full refund
Application Card Rejection
- Misleading
'Closed' GM Card (Capital One since 2012) for 'fraud' with no explanation
- Questionable business practices
Preferred solution: Let the company propose a solution
Worst customer service and cannot handle fraud incident effectively
Preferred solution: Full refund
No access to my CCOUNT
- Basically
- Good company
- Unwilling to find solution to a problem
Preferred solution: Let the company propose a solution
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Most banks hold checks of high amount to watch for fraud. They literally tell you when you set up the account how long they’ll hold something for.... it’s what you click agreed to....