Capital One
Reviews and Complaints
Estate issuea
- Inadequately informed personel
Preferred solution: Take a look at your rules about estates. Probate documents provide legal representation for a decease customer.
Fraudulentl
- Hanging up the phone
- Unprofessional
- Fraud department
- Access to customer service
Preferred solution: Delete from my credit report
Terrible customer support
Customer service
CAPITAL ONE SUCKS! BEWARE!
Being put on someone else account
Preferred solution: Full refund
Apparently Capital One is against me personalizing my credit card with an AMERICAN FLAG!!!!!!
- I had faith in this company
- Poorly handled
- No support no remorse
Preferred solution: Let the company propose a solution
No customer service
- No customer service available
Capital one venture card sucks! Charged me interest after paying balance in full!
Capital one sucks! They charged me interest after I paid the balance off in full a few days ago.
Last month they charged me interest which was my fault cause I didn’t pay it off fully but this month I did. I won’t be doing business with them again. I will pay off my card use my miles and cancel the card. The manager would not refund me a $6 interest charge after I put a $800 payment to my card the day before it was due!
Last month they charged me $11 which I could understand in interest for not paying the balance off in full. But this month it is unacceptable when I put my entire paycheck towards capital one! I’ve been a customer since 2017. They have not waived one interest charge for me.
Other credit card companies I have such as chase, discover, citi has.
Do not do your business with capital one! Plus I paid the yearly fee for the capital one venture card and they still would not waive a $6 interest charge.
- Rip customers off
- Ridiculous fees
- Chatting with a supervisor is like talking to a policy manual
Letter
Fraudulent Cash Advance
- Fraud department
Preferred solution: Full refund
Automated System is poorly designed
Gone downhill
First issue was Sharebuilder. I opened it with ING, the creator of this nice stock portfolio manager, but then CapOne took over and started d*cking around with it and made it LESS customer friendly and more annoying.
CapOne finally gave it up to ETrade, so I moved to TDA. Secondly was my CapOne credit card. Raised my APR to 25%, so just quit using it. Last straw - they actually DISABLED my savings account I'd had for decades, for "lack of use".
How stupid are you? They don't grasp the point of savings, which is to put money in and leave it alone! Took forever to re-enable it, then I just decided it was time to close it and move on. Anyway, I've now transferred all my money out and closed everything.
Message to CapOne: You need to rid yourselves of the cancerous dumb*sses who have taken over your company. They have no common sense whatsoever...
- No common sense
Employee need to be trained
Approved Card Denied Death Caused Delay
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They tell you that they hold the money when you open the account. I have an account with them and read the terms of service.
I think you must work for them. As I read down the list of Anonymous replies I see someone heckling and ridiculing people that are posting complaints. So weird.