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Paid capital one charge off. they sold my account to another company they refuse to participate in delete of paid off

1.0
Details
cbe is a liar. want a letter to say paid off account and it took them a week to fax my capital one account off. mr pennington will tell you anything. capital one sold it to the cbe group. ask for a settle in full did not give. call capital one to send a letter to say they would remove the account from my credit report. they said it will take 20 days before anything is done. that is the waiting period. and they don't participate in deletion. I am very upset. they lied. cbe paid on Monday it took until last Friday to be faxed
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2 comments
Anonymous
#1243552

Deleting in exchange for payment is a courtesy. Capital one may have agreed to delete but the collection agency doesn't have to delete. In other words cap one may delete the original account but this does not mean the collection agency will delete theirs.

Anonymous
#910847

they have not resolved it . not updated on credit report

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Review
#556303 Review #556303 is a subjective opinion of poster.
Cons
  • I hated them
Reason of review
lied manipulative
Loss
$490
Preferred solution
remove from my credit
Tags
  • CAPITALONE BANK

Payment Review

I just regret ever having to deal with this company. I got behind due to surgery and it is just difficult to catch up but monthly I make a payment and yet they make you feel like you are not even making steps to clear the debt.
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Review
#555848 Review #555848 is a subjective opinion of poster.

Capital One in Richmond, Virginia - Driver dumped trash in front of my house

The UPS driver delivered a package to my home on Fitzhugh Avenue in Richmond today (11-7-14) As usual, he made no effort to get my signature or even alert me that a package had been left; I only knew because I saw him out the window. When he got back in his van, he reached to the dashboard, collected some garbage presumably left over from his lunch, and dumped the trash out his window onto the street. Then he drove off. I was so outraged! What right does he have to litter up my neighborhood?! I would like to see him cited for littering, and reprimanded by his supervisor. I will from now on request that none of my packages are delivered by UPS. We used to have a conscientious delivery person, but this man has been on this route for several years, and he gives "attitude" a bad name.
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2 comments
Anonymous
#962228

What are you talking about. This has nothing to do with a capital one credit card.

Anonymous
#913205

And just what in the world does this have to do with Capital One?

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Review
#555301 Review #555301 is a subjective opinion of poster.

Capital One in Xenia, Ohio - Lax security

1.0
Details
I have a Capital one credit card. A few months ago they sent me an e-mail stating that I had successfully added another person to my account and changed my mailing address. I tried to log in but all my security questions had been changed. Somehow they allowed someone to call in and change everything on my account and get issued another card. I had to pay to get a new card issued and the old one canceled. Took me over a month to get my account back. Why should I have to pay for their mistake? Somehow this total stranger in another state was able to get my password plus answer my security questions and go into my account and change things. I only access my account on my home computer, never used a public computer so that method is not possible. Also was charged a $20 expedite fee to get a 2 day delivery of a new card. A week later the card arrived and it had already been canceled by Capitol One for some reason. Another week later I got a card and control of my account back. Just today got that account paid off and will never use Capitol One again.
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Review
#553656 Review #553656 is a subjective opinion of poster.
Cons
  • Poor security
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund

Capital One - Stolen Money

I applied for a secured credit card and was required to pay a $200 deposit, which I did. The next day the money came out of my bank account, but I had not received an email from Capital One stating they had received my payment or that my card was on the way. The next day when the payment had cleared through my bank I called Capital One. They said they had no record of my payment or my account. I wait 5 business days with still no communication from Capital One about my payment or my card and when I call they still have no record of me or my payment. After still not being able to find my account information or proof that I ever paid my deposit (other than my bank statement that says otherwise), I receive a letter in the mail from Capital One. It states that I've been approved for my card, but must make a deposit to activate/receive my card. There is no reference, account or customer number in the letter. So I call customer service again and let them know I received the letter. They still cannot find where I applied or made my deposit. When I mentioned the letter I was told that was a generic letter that everyone who starts an application gets and I would have to apply all over again (and have my credit hit again) and make another deposit before my account could be processed and they would refund the first deposit I made once my account was active (in 2 to 3 weeks).
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Review
#551496 Review #551496 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$200
Preferred solution
Full refund

Capital One - Car Lease Review from Englewood, Colorado

I was advised by agent at Capital One that my payments will be granted a two month extension to the end of our lease I was advised by a supervisor that the information provided on July 29th was incorrect and they would not be able to do anything about the information provided did request that I paid up for 3 months in advance and also my vehicle as of October 29th or skinny October 27th rather has been repossessed before the payment date was due contacted the president's office in the corporate building have spoke with an agent in regards to getting this resolved whether or not that'll be handled has yet to be seen
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1 comment
Anonymous
#891415

My apologies my phone mic does not comprehend english I see few errors

Review
#551191 Review #551191 is a subjective opinion of poster.

Capital One - Charged me late fees, finance charges, and a mark on my credit due to lack of communication when its convenient for them.

Had a 20.00 charge on my card which I did not know was there, received no statements, no phone calls, nothing until of course there were late fees and interest charges. A 20.00 charge turned into 112.00 which I paid the moment I found out. They reported this to the credit bureau and will not make any attempt to correct it. I had a 15,000.00 line of credit with them and had been a customer for many years and never had any issues paying my balances on time. They are the most horrible company of have had the miss fortune of dealing with.
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2 comments
Anonymous
#903908

As an adult, it is your responsibility to keep track of your purchases. A finance company will automatically send a statement when a balance is owed.

However, they have no control over lost mail from the USPS or customer. Since you are on this forum, we know you have an Internet connection... Capital One has a website. You CAN check statements and make payments.

If you think a large company has time to call every single person who is late on their payment -- you are out of your mind. If you can't remember what you've charged, then credit cards aren't for you.

Anonymous
#905317
@nonya

I did not become a consumer with excellent credit by not being a responsible adult, but thanks for your input. I did not make the purchase, and had not used the card for years. I have moved on to a bank that cares for its customers and understands the importance of servicing and protecting their accounts.

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Review
#550481 Review #550481 is a subjective opinion of poster.
Cons
  • Horrible customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Capital One in Basalt, Colorado - Overpayment

1.0
Details
I accidently paid a credit card which was paid off for over a week I have suppose to be receiving the money back to my bank account per ACH first I was told 1-2 business days then I called back and now it is 5 days. I called them AGAIN today they told me it was in my bank account and it is not. I online chat gave me a number to call to check on their end and it has not been processed. My bank is going to help me get my payment back due to fraud on there side
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Review
#550093 Review #550093 is a subjective opinion of poster.
Cons
  • Give false hope it would be fixed
  • Being lied to
  • Given the run around
Reason of review
Poor customer service
Loss
$2200
Preferred solution
Full refund
1.0
Details
On the 19th of Oct.2014 they cut the lock on my gate were the car was in the driveway. We called the police because we thought someone had stole the car, come to find out they had taken the car, stating that we were 6mos. behind on payments. This happen while we kept...
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5 comments
Anonymous
#1021573

yep got my car repoed yesterday and I have proof from them stating that we are current and now they are asking for bank statements from the beginning of our loan which we don't have due to the fact that we don't have that account anymore.. now our credit is screwed and I have no vehicle.

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Review
#549921 Review #549921 is a subjective opinion of poster.
Cons
  • Are crooks and lairs
Reason of review
lairs
Loss
$13553
Preferred solution
Let the company propose a solution

CAPITAL ONE IS THE WORST COMPANY ON THE PLANET

ICLE I FINANCE A VEHICLE FROM CAPITAL ONE THROUGH A DEALERSHIP, 20009, DUE TO BAD HEALTH I WAS FORCE TO RETIRE FROM MY JOB, I NO LONGER COULD AFFORD THE CAR PAYMENTS ON THIS VEHAT I TRY ANICLE BECAUSE I WAS NO LONGER GETTING THE MONEY THAT I GOT WHEN I WAS WORKING I IAM ON A FIXED-INCOME[SS-PENSION] I EXPLAINED THIS TO THEM, THEY SUGGEST THAT I TRY AND SELL THE VEHICLE AND I TRY TO DO WHAT THEY SUGGESTED, THE DEALERSHIP OFFERED TO BUY THE CAR FOR $23,500 I ONLY OWED $26000, ON THE CAR THEY TURNED DOWN THE DEALERSHIP'S OFFER AND STATED THEY WOULD ONLY ACCEPT THE ORIGNAL AMOUNT OF $26000, I EXPLAINED TO THEM OVER AND OVER AGAIN THAT I COULDNOT AFFORD THE CAR, ANYMORE BECAUSE OF THE CHANGED THAT I AS FORCE TO ACUM TO HEALTH FAILURE, THE VALURE OF THE CAR WAS EVEN WORTH THE $23,500, BECAUSE IT HAD WHEN DOWN IN VALUE. IT WAS A 2008- GM ACADIA[FWD] STANDARD, EXCEPT FOR LEATHER SEATS. I TRIED AND TRIED TO EXPLAIN TO THEM THAT THAT WAS THE HIGHEST AMOUNT THAT I COULD GET FOR THIS CAR, THEY STILL WOULD NOT ACCEPT THE $23,500, SO I TOLD THEM THAT THEY WILL HAVE TO COME AND REPOSSE THE CAR, THEY REFUSE TO THAT FOR 6 MOS, AFTER THEY REALIZE THEY WAS NOT GETTING PAYMENTS, THEY FINALLY CAME AND GOT IT. THEN THEY STATED THAT THEY COULD ONLY SELL THE CAR FOR #19000 THAT I OWE THEM THE REMAINING BALANCE OF $7000 IF THEY HAD AGREED ON THE $23,500 THAT THE BUYER WAS GOING TO PURCHASE IT FOR THEY WOULD HAVE GOTTEN MUST OF THE MONEYTHAT WWAS OWED ON THE CAR, CAPITAL ONE BANK IS OWED BY CROOKS, GREEDY BULLY THUGS, THAT IS GREEDY FOR MONEY WHETHER THE AMOUNT IS A FE DOLLARS. THEY PREY ON POOR HELPLESS PEOPLE THAT THEY KNOW THEY CAN TAKE ADVANTAGE OF, MAY GOD BE THERE JUDGE OF THESE MONEY HUNGRY DEVILS!!!!!!!!!!!!!!!!!!!
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Review
#548335 Review #548335 is a subjective opinion of poster.
Reason of review
Poor customer service