Latest review first
Capital One in Montclair, New Jersey - Deposit of cheque
One of our client issued cheque in the name of our employee which the employee himself went to the bank for deposit in the company business account and was not allowed by the teller and her supervisor as it was almost the closing of the bank transaction for the day. Next working day the employee went to other branch of capital one and here the teller did not allowed the cheque to be deposited by the supervisor after making a call to the owner of the business deposited the cheque. Two different branch supervisor have two different working knowledge.,.
Capital One in Hagerstown, Maryland - Bill payment
I have been with capital one for many years they were my first credit card andtthen they gave me an offer to bank with them. I have never over drawn my acct i always use the bill payment to pay my bills same day every two weeks and usually around the same time. This time the changed their cut off time and posted charges to my account when they knew I didn't have the money. Instead of contacting me they billed me 4 over draft fees. When i called the agent I spoke with was also surprised i was billed those fees sh e gave me some of the credits back.I called in to try and get the other credits and was told it was MY fault and i would not get any more money from them. Tge man i spoke with said they are going to just give their money away. I used to always refer my friends and family , my fiancee and i were going to open a joint bank account with them. But after this I'm going to be looking for a back that actually treats their customers with respect.
Capital One - Capitol One Services, Inc Prepaid debit card scam
I sent Capitol One Services, Inc. a deposit to open a debit card account in December of 2012. I have also paid a membership fee. They have failed to activate my card. They have requested documents for proof of ownership of the account I sent the deposit from. I have faxed this information to them 3 times. The first two times they denied receiving it. The third time they said that they received the paperwork and would call me back within 24-48 hours. A month later I called and received the same reply, that they would process the paperwork and call me back in 24-48 hours. It has been another month and I've had no response other than automated billing notices. In the several phone calls I've made they said they would reverse the membership fee's that I've already paid, since I have not had access to my account. I have not received any money back, my card is still not active, and they are billing me for a yearly membership fee and adding late fees.
After 2 weeks of going with a $0.00 balance in my checking account as the poor college student I am, they closed my account without a single email or phone call or letter. This is not the part I am upset about, I didn't know they had closed my account, and I went to...
Capital One in Salt Lake City, Utah - I have cancelled this in November,but still have charges
4388642488783617 Montgomery I still have charges and still have charges and late charges. I have sent the bill but I think you owe what I owe. Why do I still get charges? Why not pay back? I have tired of you not folowing. I keep complaining but I still need you to stop these payments. I have spent a lot of money on charges and I am tired of it. Please sove this problem as soon as possible. I have cancelled this completely. Please solve this problem. I hope I have solved this problem. Please stop the charges and cause the charges and extra charges
Capital One in Burnaby, British Columbia - They cancelled my card out of the blue
I got a capital one card and had a limit of 7500.00. I was never late with any bill payments. The card was paid on time. I called this summer to ask them about a charge I of 65,000 and if I can up the limit or send them a cheque. They told me how to do it. I advised it was for a business. This Christmas they cancelled my card without any warning. Basically it was too expensive to give me points b/c I paid off the balance everytime but they said it was because of the business charges.
Capital One in Riverside, California - Insist on putting fraudulent charges on my account
When I discovered fraudulent charges on my account they put them back on my statement, because someone signed and had a card. The signatures look nothing like mine. I have already sent two letters, this must be the worst credit card company in the World. I told them today I was destroying my card, because they don't care about their customer. They essentially called me a liar and I have a perfect record of payments. I was distressed enough that I cut my card up while on the phone with customer service. I hope Alec Baldwin gets his Capital One card hacked and gets a taste of what he is pushing on TV.
Capital One in Jackson, Mississippi - Liars
I got an auto loan with COAF in September 2011. My account is on auto draft, but yet they tell me I missed a payment! If I've been behind one that payment for over a year why didn't any body contact me until I called them!! So I called them December 2013 to make my November payment that I knew I was going to miss to pay it and all of a sudden I'm behind!!! I checked my transaction records and all records year to date says they have been received and only one return which I was aware of n that was November 27 payment but It was paid first of December. I have yet to recieve a transaction history for the year prior to that!! Then I cancelled all auto payments n they still took money from my account after they sent letters saying direct pay was discontinued!! So they better out my money back in my account or there will be problems between them and I!!!
Capital One in Ottawa, Ontario - Cancelled card months ago, charged annual fee
I cancelled this card about 4 months ago as I switched to non fee cards. Didn't receive a statement for about 3 month then suddenly, I believe $59 annual fee. Uhhh, I cancelled it! People on phone were rude (2) and pretended that there was no record of my call. I don't believe that for NY nanosecond.. Never again capital one! Never! Buyer beware! I am so tired of companies that think they can provide horrid service for high prices.. and lie. Just avoid!Really, you are going to screw up then be rude to me? My husband was there listening when I cancelled it- they are not being truthful unless they don't keep appropriate records!
Capital One in San Diego, California - Compliants
I tried to figure out how to file a formal complaint and was given misinformation by a supervisor. I spoke to another worker and a supervisor with capital one and was given different information. There is no way to verify who was telling the truth and who was fabricating the information given to me. But my compliant is against Reid employee ID jwh437 and if someone else has a complaint with this individual maybe we can link up and take this further. He was rude and giving off information that was not apart of the company for some time now.
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