Capital One Reviews and Complaints
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Capital One in Hamilton, Ontario - Balance ins was decelined
I pay for ins if not able to use I am requesting my money to be paid back I have been a cardholder for over 3 years I would like some one to look into my account please my name is Martina Wheeler account ending in 2453 insurance claim number is cn1400323 my address is 280 Bartholomew street unit 9 Brockville Ontario k6v2s6 I have copy's of all papers I have sent if needed please send me a letter I do not use a computer I have worked full time for past ten years went off work February 4 2014.
Capital One Account
Capital One in Fairburn, Georgia - Over draft removed
The Capital One bank located on 61st and 1st street in Manhattan has a horrible branch manager. I had Capital One since they began I was one of the 1st consumers banking with Capital one and I moved from Brooklyn to Atl GA I liked Capital One so I decided to stay with them even though there are no physical location in the south. When they changed branch mgrs from William to Ramadit she cancelled my over draft with out a letter being sent nor email. When I called the branch it was like pulling teeth to speak to her. Employees lying saying she was not there and others being rude like Raj and Wanda. I finally spoke to branch mgr and she was rude herself and barely spoke English. She had a heavy accent that I could not understand her. I argued with her for over an half hour and she finally agreed to let the over draft fee be on my account. I faxed my over draft signature form which I could do online but she took that option away. For her to only take it away a week later. Capital one sucks and I am going with Wells Fargo!
Capital One in Fort Worth, Texas - Website malfunction hurt my credit!!
I have had an auto loan through capital one for two and a half years which I pay early every month. One month I received a phone call from capital one saying my payment was over due for the month of october!! When I told them I had made that payment they told me that a lot of people were experiencing problems with their website because something wasn't working quite right... so I immediately resubmitted my payment and they assured me since it was their mistake that it wouldn't be on my credit. Well a few months later I applied for financing for some furniture and was turned down because I was reported late on my auto loan in the month of october!!! Angry, I called capital one and they apologized and said they would get it fixed... for the past two years my husband and I have called them over and over and we get the same empty promises and no results!! Finally we received a letter explaining why they wouldn't take it off our credit... it said, since our payment was in fact late, EVEN THOUGH IT WAS IN RESULT OF THEIR WEBSITE MALFUNCTIONING AND I REMADE THE PAYMENT AS SOON AS I WAS AWARE OF THE SITUATION, they will not take it off our credit!! Now completely livid we called capital one again!! They were completely unhelpful!!! Only when we told them were were looking to purchase another car were they willing to help.. but we were told the same thing again.. they would not take it off our credit!!! We told them if they looked at all our payments they would see that all of them were made early!! So obviously we have been terrific customers and they only reason that one payment was late was because of THEIR websites error which they were completely aware of!!! We told them had they simply fixed their mistake in the beginning we would've been more than happy to purchase another car through them but since they wouldn't fix their mistake we would not only NEVER do business with them we will tell everyone never to go though them and explain to them how incompetent and irresponsible capital one is!!! NEVER TRUST CAPITAL ONE WITH YOUR CREDIT!!!!
Capital One Loan
Capital one does not respect Canada's official languages.
Got an offer by mail for a card in French only. When I called and said offers come frequently by mail from other providers and always in French and English they answered they only send in french to Quebec. When I pointed out that not all Quebeckers speak French as first Language they offered to do it on the phone but would not mail an English version as this was the "policy" If you are English boycott them as they have no respect for Canada's official languages and must be trying to appease separatists in Quebec. Capital one please note the separatist are out !
Capital One in Stockton, California - Sent me 6 eligibility offers in 2 months!!
Capital one sent me 6 elibility letters in 2 months which is, in my opinion, extremely excessive! Think about all the paper they're wasting! So I call them to opt out of their list and to do that, I had to provide a huge list of information including: SSN, address, phone number, email etc. etc. which took A WHILE and not only that, but I have to respond to some letter from the "opt-out department" and then send it back to them! This company has no regard for the environment or people's time! I will never ever get a credit card from them.
I'm not going to tell you that this is the first problem I have had with them, it was the last one though, that is for sure. The straw broke the camel's back this morning. I had to buy plane tickets this morning to fly up to see my mother, who I have not seen in over a...
Capital One Account
Capital One in Seattle, Washington - Trying to find out why a week later the payment not through plus discrimination
I am deaf and called thought the relay service they refused to communicate with me due I am calling through relay. They asked me so many questions that I did not answer one right of the amount and date of payments. Asked for a manager and explain the rep ( after being on hold for ten mins) refuses to communicate with me, he kept say sorry, I don't know how many times, he explain to me they put a hold on the funds till it goes through my bank, payment was was made with debit card so the fund I think 1 or 2 days not six or seven days, flustrated due having a hard time communicating my interpreter had such a hard time understanding the rep, manager, heavy accent and broken English. it appears the company is run by India, another non American company, (if I had know this I would not have account with them), he suggest that I make payment and if pay a fee of 9.95 it would be posted one day. total angry at this time, told him close my account, says I can t till I pay the balance or 10.43 which is the interest ( I paid the balance, and they charge me interested. he had the nerve to say I can pay the 10.43 with him and the account would be closed great- at the end he need to charge me an extra 9.95. More mad I made the payment while I was communicating with him on line no fees, he saw that and said account closed, a week goes by now there is a balance of 01. I request to mail that to me.. they refuse
Capital One Credit Card
Capital One in Grand Prairie, Texas - Stolen Secured 99.00
I've been as patience as anyone could ever be to such a very unprofessional company. I closed my account due to asking for a 20 dollar increase. Paid it of completely. Capital One took two months to issue I check and which was stolen and cash at another bank. I made unlimited attempts even until today and yet do I have or have receive my 99.00... Every associate was dumb. Capital One I want my 99.00 and will not stop until to slowing declining company fall flat on ground zero because Me and others are not satisfied with what you have to offer as service. I can be reached for my 99.00 at firstname.lastname@example.org
Capital One Account
Capital One Auto Finance, inc
I don't have any problems with Capital One Auto, I enjoyed their blank check program. I had a dispute with my property manager and as a result of my on going dispute with Brandy Crotts Alexander of Courtney Place apartments she had my car towed and the towing agency sold my car to Capital One, the lien holder which forced Capiatal One to take the car and sell it. I wasn't a aware until I got a collection letter Sept 2013. After searching my options it came to my attention Cap One withdrew their application to fund car loans in North Carolin. People with repossessed cars need to check their states business license website and see if Capital is licensed to do loans in their state I know they're not in SC and a few other states I checked they withdrew.
I decided that I needed to write a review for Capital One...as I have purchased the last two vehicles I've owned with the help of their financing. So, basically, they have managed my auto finance for the past five years or so. I am currently in the process of...
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