Anonymous

Horrible

I wish I have never crossed their path!!! Full of lies and deceit. This company should be closed for ripping people off. The interest rate is so high. They always mailed my bill late. Which means more fees for them.
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Reason of review:
Pricing issue
Oluwaseun Psn

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Verified Reviewer

Your company is corrupt!!!

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We have been a very good Business Spark's customer, for a while now. I have always paid on-line and on timer. Now of course they are closed ( "Martin Luther King Day" January 15th?), all of a sudden, and you cannot get though to any customer service for help. You cannot pay on-line and Of course in will be late tomorrow and I have been trying to pay this payment for a week now. I only got through to a company that does the programming for their web site and they cannot help you with anything. I have never seen a large company as this to where the website is completely closed so you cannot make a payment. Boy, will they make the money on late fees this month. I'm so mad that I am going to close my account. This company sucks! to be very honest. Cedar Cove RV Park
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Loss:
$1839
Reason of review:
Problems with payment

Preferred solution: let me make a payment and do not charge me a late fee or raise my APR

Anonymous

Horrible. On hold for one hour.

Called and waited for a representative. After one hour and no agent had to hang up.
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Reason of review:
Poor customer service
Anonymous

Closing accounts

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Capital is nickel and diming snakes. I paid my balance completely off before next bill cycle.

They continued to charge me interest on old balance for full bill cycle. Customer service says I should have called for a pay off and to close account.

Then tried to tell me there is not fed for paying over the the phone when they tried eight months ago. Going to close all accounts and tell everyone to stay away.

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Reason of review:
Problems with payment
1 comment
Guest

If it's any consolation to you, they've spent what must be a lot of money with literally hundreds of mailings dropped directly into our trash can.

5 people at this address receive multiple mailings monthly ; it has become a standing joke around here - all junk mail is referred to as "Capital One".

Anonymous

Rewards Customer Service

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Capital One - Rewards Customer Service
Capital One - Rewards Customer Service - Image 2

I am very displeased with the customer service in the rewards program. On August 30 i called to have my flight re-booked to hurricane Harvey, the Agent offered me a 17hr+ flight after i had told her i had a infant and overnight layovers weren't ideal.

She then went to say i have nothing else and i can't re-book you because your flight is not cancelled. Mind i was online seeing my flights were cancelled into and out of Houston. Also it was on the news that united had cancelled all the flights in/out of Houston. Then i asked to speak to someone else and she said to call back after i waited 1hr+ on the phone.

So then i asked to speak to a supervisor she said she was one. Well today i called to submit a complaint and i spoke to a "supervisor" and she didn't even really let me talk she straight of the bat told me that the agent knows what she is doing and so on to pretty much tell me i was wrong and she wasn't. Then she told so what do you want need help with because all i can do is "coach" her but she knows what she is doing. As a customer i felt very upset on how she made me feel like a idiot.

Also i told her i had evidence "screenshots:" of it showing my flight was cancelled and she said that didn't matter at all.

This has really left a bad taste in my mouth and not really wanting to book with capital one which is a sad thing as my miles won't be used as i had thought when i opened the account. Also i had to go with the direct airline to get my flight changed with no problem and the agent was able to see the flight that was cancelled.

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Not trusted

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Made a payment processed incorrect amount all you get is our hands are tied . Don’t bother with them very unprofessional. Save stress call citi bank or discover to handle your credit cards
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Reason of review:
Problems with payment
Anonymous

Discrimination, Unprofessionlism Capital One With Customer s

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Was a collections worker for capital one, their Compliance is Very Strick,very Inhumane!! They want Collections Represenitive to read to customers on phone from a script Capital one want you to follow verbatim not missing one word Cabot say Allow instead of Yes or Not Allow instead of No if so your compliance is failed your bonus is forfeited or termination!

This inhumane tactics are for all employees to adhere to but mainly targeted to Blacks and Minorities for swift termination of employment! Capital one never remains a client long for any employer for long periods of time because their compliance, customer service is so poor they have to pull out from the employers to save their Butts for Lawsuits!!!

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Reason of review:
Work Experience or Job Application
Yunus Ohh

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Verified Reviewer
| map-marker Glen Allen, Virginia

Sheer frustration

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First of all, I have had bank accounts in several countries during my 50 years of banking, and since I have family and property in more than one country, I have transferred money many time by wire transfer. The longest it has ever taken is five days. The usual time, given the time difference between here and Europe being 6-7 hours, is 2 or 3 days. Over the past two weeks, I have instructed my bank - Capital One - to make two wire transfers to Montenegro where we are buying a small apartment. The first took two days, or with the 7 hours time difference, about 40 hours. Wonderful. The second, to my own account in Montenegro, is now 9 days and counting. When I call to enquire about the delay, all I get is - first of all they could not start a trace until 8 days, and that it may take a further 10 days to get a result! In these days of computers, that is surely nonsense! If this was a transfer made by the Richard Fairbank, the CEO, I'll bet they could trace it in seconds. But for the small customer at the other end of the line, what's a few thousand dollars. Message: Do NOT use Capital One Bank for wire transfers.
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Loss:
$18000
Cons:
  • Especially one lady i got yesterday
  • Customer service
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Anonymous

Pissed

2 fraudulent charges will not be charged back to the vendor so I need to pay for something I never received. Need one hundred words so I will just keep typing. Capital One is a freakin joke. Ahh, how many more words do I need? I'll just copy and paste {{REDACTED}}
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Reason of review:
Problems with payment
1 comment
Guest

Your complaint is hopelessly incomplete and lacks any pertinent information regarding the allegedly fraudulent charges and the steps you have taken to dispute them ; it is therefore : DENIED.

Anonymous

Capital one programmers incompetence

I had a personal card and a business card with them and everything was fine. I could see my accounts on line. Then I added a business card for a new business and even though the three cards have the same info, all of the sudden I could not access any on line or any other way. 3 hours with tech. support resulted in zero. I cancelled all 3 cards. Will not go with them again. {{Redacted}}
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Loss:
$1
Reason of review:
Poor customer service
Seanmichael Jph

Capitol One Unavailability of Email Communication

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Due to an illness, I can't have prolonged telephone conversations. I have snail mailed multiple times explaining this, and requested an email or snail mail conversation to resolve problems.

There has been zero response. This is 2018 and unthinkable. I have actually emailed the CEO twice (thanks Reddit). No response.

I am hopeful that someone, although doubtful, at Capitol One reviews complaints and reaches out. This policy of only having phone conversations is not credible - and speaks only to a deceptive policy in which it doesn't wish to have anything in writing. Regretful experience.

One hundred words requested, and my wish for brevity isn't serving me here. I wonder how many others have had the same experience.

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Cons:
  • Requested email or snail mail communication
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Customer service

Worst customer service ever..consumers beware. If you have capital one as a car finance beware. Keep track of payments. The online website shows incorrect information such as wrong balance owed and credit score. Been with capital one since 2015 worst mistake. The reps are very unprofessional. I recently paid my balance and account is showing 5 days passed due. Called many times no help. Reporting this issue to attorney general office.
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Reason of review:
Problems with payment
JAMES F Uuz

Almost unbelievably bad customer service and senseless business practices

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With absolutely no warning, I received a form letter from Capital One dated November 13, 2017 telling me that my "account has been restricted as of November 13, 2017" and that it "cannot be unrestricted prior to closure." Say what? I readily admit I had not used the card for a long while so I attempted to chat with a supervisor to explain the situation (we had retired about 3 years ago and needed to curtail our spending for a while to live off savings so we could maximize our Social Security benefits).

I explained that I would be more than willing to use this card with greater frequency now that our incomes were increasing. Was there any flexibility on Capital One's part? None! All the supervisor could do was keep repeating the same stock phrases rather than answer my question about how it made better business sense to alienate someone who was once a good customer rather than retain a customer by offering them a way to demonstrate their intention to be a good customer again.

I almost fell out of my chair when the supervisor suggested I could apply for a new Capital One card. When I asked, "Why would I do that when the bank is not willing to offer terms whereby I could demonstrate my intention to be a good customer by using the card I already have?" he avoided answering my question and just said, basically, "It's Capital One's way or the highway." All I was asking for is (a) that warnings be issued before accounts are unilaterally closed (I received no such warning!) and (b) an opportunity to demonstrate my desire to be a good customer again.

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Cons:
  • Chatting with a supervisor is like talking to a policy manual
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

capital on is the difficult co. to do business with.

Anonymous

Marked credit without any communication

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Marked credit and was past due after making both payments using their pay by phone system. They never pulled the payments and I didn't notice. They would take no responsibility. Also not a single call,email anything. I called once I noticed and the were awful. I am paying them both off and will never use them again. Stay away from this company.
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Reason of review:
Problems with payment
Anonymous

Cap One website redesign

One of the worst redesign I have ever experienced. Difficult to use, navigate and locate the services you want to use without wasting large amounts of time.

It's as if their team got together with the objective of making the website as user unfriendly as possible. I would imagine the primary objective was to cut costs by reducing customer interaction and doing this by making it next to impossible for users to get in touch once they reached insurmountable levels of frustration. I've been in the business of redesigning and operating large commercial websites for quite some time and I've never seen a project of this scale bungled like the Cap One team and senior execs in charge of this have done. When I did a bit of googling, I immediately discovered my view is universally shared by many of their customers.

When people make an effort to find a way to express their displeasure when the source of that displeasure cuts off avenues of communication, it's a pretty big problem. Cap One execs need to pay some attention to what their customers are saying and deliver a website that serves their customers' needs.

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Loss:
$1500
Reason of review:
A horrible website redesign that wastes my time and makes it very difficult to get information

Preferred solution: Let the company propose a solution

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