Capital One
Reviews and Complaints
Horrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYour company is corrupt!!!
Preferred solution: let me make a payment and do not charge me a late fee or raise my APR
Horrible. On hold for one hour.
Closing accounts
Capital is nickel and diming snakes. I paid my balance completely off before next bill cycle.
They continued to charge me interest on old balance for full bill cycle. Customer service says I should have called for a pay off and to close account.
Then tried to tell me there is not fed for paying over the the phone when they tried eight months ago. Going to close all accounts and tell everyone to stay away.
Rewards Customer Service
I am very displeased with the customer service in the rewards program. On August 30 i called to have my flight re-booked to hurricane Harvey, the Agent offered me a 17hr+ flight after i had told her i had a infant and overnight layovers weren't ideal.
She then went to say i have nothing else and i can't re-book you because your flight is not cancelled. Mind i was online seeing my flights were cancelled into and out of Houston. Also it was on the news that united had cancelled all the flights in/out of Houston. Then i asked to speak to someone else and she said to call back after i waited 1hr+ on the phone.
So then i asked to speak to a supervisor she said she was one. Well today i called to submit a complaint and i spoke to a "supervisor" and she didn't even really let me talk she straight of the bat told me that the agent knows what she is doing and so on to pretty much tell me i was wrong and she wasn't. Then she told so what do you want need help with because all i can do is "coach" her but she knows what she is doing. As a customer i felt very upset on how she made me feel like a idiot.
Also i told her i had evidence "screenshots:" of it showing my flight was cancelled and she said that didn't matter at all.
This has really left a bad taste in my mouth and not really wanting to book with capital one which is a sad thing as my miles won't be used as i had thought when i opened the account. Also i had to go with the direct airline to get my flight changed with no problem and the agent was able to see the flight that was cancelled.
Preferred solution: Let the company propose a solution
Not trusted
Discrimination, Unprofessionlism Capital One With Customer s
Was a collections worker for capital one, their Compliance is Very Strick,very Inhumane!! They want Collections Represenitive to read to customers on phone from a script Capital one want you to follow verbatim not missing one word Cabot say Allow instead of Yes or Not Allow instead of No if so your compliance is failed your bonus is forfeited or termination!
This inhumane tactics are for all employees to adhere to but mainly targeted to Blacks and Minorities for swift termination of employment! Capital one never remains a client long for any employer for long periods of time because their compliance, customer service is so poor they have to pull out from the employers to save their Butts for Lawsuits!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Glen Allen, VirginiaSheer frustration
- Especially one lady i got yesterday
- Customer service
Preferred solution: Let the company propose a solution
Pissed
Capital one programmers incompetence
Capitol One Unavailability of Email Communication
Due to an illness, I can't have prolonged telephone conversations. I have snail mailed multiple times explaining this, and requested an email or snail mail conversation to resolve problems.
There has been zero response. This is 2018 and unthinkable. I have actually emailed the CEO twice (thanks Reddit). No response.
I am hopeful that someone, although doubtful, at Capitol One reviews complaints and reaches out. This policy of only having phone conversations is not credible - and speaks only to a deceptive policy in which it doesn't wish to have anything in writing. Regretful experience.
One hundred words requested, and my wish for brevity isn't serving me here. I wonder how many others have had the same experience.
- Requested email or snail mail communication
Preferred solution: Let the company propose a solution
Customer service
Almost unbelievably bad customer service and senseless business practices
With absolutely no warning, I received a form letter from Capital One dated November 13, 2017 telling me that my "account has been restricted as of November 13, 2017" and that it "cannot be unrestricted prior to closure." Say what? I readily admit I had not used the card for a long while so I attempted to chat with a supervisor to explain the situation (we had retired about 3 years ago and needed to curtail our spending for a while to live off savings so we could maximize our Social Security benefits).
I explained that I would be more than willing to use this card with greater frequency now that our incomes were increasing. Was there any flexibility on Capital One's part? None! All the supervisor could do was keep repeating the same stock phrases rather than answer my question about how it made better business sense to alienate someone who was once a good customer rather than retain a customer by offering them a way to demonstrate their intention to be a good customer again.
I almost fell out of my chair when the supervisor suggested I could apply for a new Capital One card. When I asked, "Why would I do that when the bank is not willing to offer terms whereby I could demonstrate my intention to be a good customer by using the card I already have?" he avoided answering my question and just said, basically, "It's Capital One's way or the highway." All I was asking for is (a) that warnings be issued before accounts are unilaterally closed (I received no such warning!) and (b) an opportunity to demonstrate my desire to be a good customer again.
- Chatting with a supervisor is like talking to a policy manual
Preferred solution: Let the company propose a solution
Marked credit without any communication
Cap One website redesign
One of the worst redesign I have ever experienced. Difficult to use, navigate and locate the services you want to use without wasting large amounts of time.
It's as if their team got together with the objective of making the website as user unfriendly as possible. I would imagine the primary objective was to cut costs by reducing customer interaction and doing this by making it next to impossible for users to get in touch once they reached insurmountable levels of frustration. I've been in the business of redesigning and operating large commercial websites for quite some time and I've never seen a project of this scale bungled like the Cap One team and senior execs in charge of this have done. When I did a bit of googling, I immediately discovered my view is universally shared by many of their customers.
When people make an effort to find a way to express their displeasure when the source of that displeasure cuts off avenues of communication, it's a pretty big problem. Cap One execs need to pay some attention to what their customers are saying and deliver a website that serves their customers' needs.
Preferred solution: Let the company propose a solution
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If it's any consolation to you, they've spent what must be a lot of money with literally hundreds of mailings dropped directly into our trash can.
5 people at this address receive multiple mailings monthly ; it has become a standing joke around here - all junk mail is referred to as "Capital One".