Capital One
Reviews and Complaints
Capital One - Credit Card Review
Closed account due to bad service
- Ability to speak with a live individual
- 24 hour customer service
- Culture of disposable consumers
- Miss-information given
- No accountability
Preferred solution: I genuinely only wanted to pay my balance to use my credit card as a hold. I did not want to charge the card only use it to rent a car. In my anger i closed my accounts which i do regret. I would like my account re-open.
Capital One Auto Finance Auto Claim Review
Capital One Auto Loan Review
Capital One - Auto Loan Review
I hope this gets to Rich Fairbanks! I have been a customer with capital one since 2017.
My interest is 20% and my payments are $478. My mom decided to leave town and I've been forced to pay more bills than normal I've tried countless times to get my payments down! I entered into the "Hardship" program! This doesn't help at all then could get my payments down $20 less!
Well how is that supposed to help me when I said I can't even afford the $478! There needs to be something implemented to really help those in need who have fallen on hard times! If I tell you I can't make my regular payment of 478 what make you think I can make a payment of $450 each day I pray I hit the lotto so I no longer have to deal with this! I have to tell friends to steer away from this company you guys do not help people at all!!!
Oh yeah and with the hardship program if you don't have the money to enter the program they drop you from it!
This is the worst customer service ever! At times I want to say come get the car and I will call me an Uber when I need to get somewhere!
Capital One - Loan Review
Capital One Treats you like a Criminal
Capital One - Platinum Credit Card Review
Capitol One dropped me
After 12 years of having my GM rewards card, which used to be Chase, but Capital One bought out several years ago, They closed my account with no warning. I had a business card with 5 employees also on my account.
I always paid my account off every month, and was never late on one payment as long as I can remember. I have literally paid them hundreds of thousands of dollars. My average card balance every month was around 18-20 thousand dollars, which was paid off every month in full. 3 weeks ago, I went to use my card for some business items, and it was declined.
I went on-line to my account and found a notice in big red letters, "this account has been closed" After the normal 45+ minutes on the phone, trying to reach the right people, I was transferred to the 'executive branch' where a lady informed me that my account had been closed and could NOT be re-opened. When I required as to why, she replied " after an executive meeting on your account, it was decided to close it as we do not agree with some of the transactions on you card". I couldn't believe what I was hearing, so I had her repeat it 3 times. She stated that I would be receiving a letter in the mail in 5-7 business days that would explain the reason.
After 8 business days, I received the letter which states as a reason" We have observed activity on your account that is not consistent with our expectations of usage for commercial or small business purposes". I then reviewed the statements of all of my accounts for the last 3 months, and did not find anything that was charged, that was not ordinary business dealings or that hadn't been charged for years in the past. I received no notice that I was having my account closed by e-mail, text, or phone call, just found out when I tried to use my card. Also, when I received the letter, The account number on the letter was not one of my accounts.
When I tried to find out why, after 3 more calls, I was told that it was probably a clerical error by whomever typed the letter, but they would look into it and I would receive a call back in 24-48 hrs. That has been 7 days ago, and I still haven't received a call back from them, even though I've checked on it 2 more times. This had really crimped my business, as I have had to try and get another credit card for my employees to use, and try to remember everywhere I have re-occurring monthly charges.
I am very disappointed in the way I have been treated, and not to mention, I have lost over $5,700.00 in credit towards the purchase of a new vehicle from GM, which is one of the reasons I even used the card. Good luck to anyone else who has Capital One as a card
Preferred solution: Let the company propose a solution
Crossing Privacy Boundaries Before Account Was Activated
Capital One - Customer Care Review
Canceled Card
- Ability to speak with a live individual
- Poor banking practices
Preferred solution: Re-open my accounts
Capital One Auto Loan Review
Capital one auto finance
Purchase a car in 2012 have been paying on it until my accident . I had purchased gap insurance for coverage of the car.
Now that gap has paid it capital one said that I still owed them money.
I have been paying 358 for 4 Years on a 13,115 with interest dollar car and it only went down to 10,000 and car at time of purchase was 10,000 you do the math oh less not forget they gave me a 29% high interest rate and I had ok credit score . Now my friend went in several weeks later with a credit score much lower than mine and got and interest rate at 4.2% and got a brand spankin new car and they gave me a used and wouldn't let me get a new one because of my score and yes I had to get it from them because capital one choose that dealership and the dealership had the Odassidy to try and sell me a old pickup truck about 20 years old for 13,000 for the amount of that they gave me at the time so I guess the salesmen didn't feel I should be able to get a new car but that's a hold other story .Now Capital one auto said I still owe them another 4000 to competly paid off the loan are you kidding me that's why I bought the the gap insurance so in case some thing happen the vehicle would be paid off in full.
Once your money is in - YOU CANT TAKE IT OUT!
Denying access to senior citizen funds by voice, email, fax, web-chat, and snail mail effectively denies all access to personal property. It is elder abuse and no doubt class actionable as Capital One systematically denies consumers access to their money in this way.
They habitually claim to "not be able to read" faxed documents and "can not locate" mailed documents. The rate at which they do this is unparalleled in the industry and likely constitutes fraud or grand larceny.
Preferred solution: Deliver product or service ordered
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Good luck trying to refinance, they are full of ***. I've been paying the same amount since 2015 even though they said you could refinance within the year.
I've even made extra payments on the car and it still hasn't helped. Never finance *** with this company
What you're saying is you seem to think this place is a charity. No, it's a business!
Not only that, this isn't a customer service matter. It's a BILL COLLECTING matter!
No lender is under ANY obligation to "help" you which means in the deadbeat's vocabulary means skipping payments, paying when you want to and playing the "change the due date" game. No, I don't work for them.
Capital One Auto Finance is the worst. They overcharge you and then argue you are behind on payments.
Their interest rates are criminal. We researched Capital One and they are the top Company with lawsuits and they are always under investigation. Class Action Lawsuits only make money for Lawyers, when filing a lawsuit, always file your own with a few people and no more. Individual Lawsuits are the best, never allow anyone to tell you to jump on a class-action, you can sue for the same reason on your own.
STAY AWAY FROM CAPITAL ONE CREDIT CARDS OR ANY CAPITAL ONE PRODUCTS. #CapitalOneMalfeasance
$478 for a car payment ? Ridiculous, and you are to blame for getting in way over your head. Live within your means and you won't have this problem.