Latest review first
CAPITAL ONE WANTS TO KNOW WHATS IN YOUR WALLET
I WAS PAYING A FEW OF MY BILLS ONLINE. SOME AUTOMATICALLY AND SOME MANUALLY.THERE WAS AN ISSUE WITH MY AUTOMATIC PAYMENT TO MY CAR INSURANCE , WHEN THE PAYMENT RAN MY ACCOUNT HAD A NEGATIVE .I IMMEDIATELY WENT TO THE BANK AND MADE THE NECESSARY DEPOSIT TO COVER THE NEGATIVE CHARGE.WHEN I DID SO I NOTICED THAT ANOTHER CHARGE WAS MADE, SO ONCE AGAIN AT THAT TIME I DEPOSITED CASH TO COVER THAT CHARGE. I SPOKE TO A SUPERVISER ABOUT THE CHARGES AND SHE INSISTED THAT I WAS GOING TO BE CHARGED THE INSUFFICIENT AMOUNT OF 35.00 BECAUSE I DID THE TRANSACTION IN THEIR ATM AND THEY HAD NO WAY OF VERIFYING WHAT WAS DEPOSITED,MEAN WHILE THEIR RECEIPT SAYS THAT IT WAS THEY ARE SCAMMERS THAT IS WHY THEY WANT TO KNOW WHATS IN YOUR WALLET SO THEY CAN TAKE IT !!!!!
Capital One in Tampa, Florida - Double Booked my credit card for same flight
I booked a flight on cheapo air and when i was finished entering all my info, including credit card info, i was blown off the site. I went back to cheapo air and called the customer service number listed on the site. I asked if my credit card had been charged. the agent had me wait on hold for 15 minutes and came back and informed me that my credit card had not been charged. The agent then said she could book the flight for me. I gave her all the info on flights, times and dates and she re-booked the flights. On the 28th of June I received my credit statement and I was charged twice for the flight. After talking to my credit card company, US Airways and Onetravel .com I was told to fax a copy of my credit card bill to onetravel.com for review. I have not heard back from them and i am out $375.90.
CAPITAL ONE IS THE WORSE
Capital One must be the worse bank I have ever received a credit card from. They lie about everything, their customer service is disgustingly horrible and I would not recommend anyone to ever associate with them in anyway. I called in about my acct for an upgrade from a secured credit card to a regular one. The rep advised me to apply online right away that i am guaranteed approval. I apply and immedietly get DENIED. When I called back to speak to a manager he was no help at all. He barely even spoke english! At that point he just kept on repeating hiself over and pver again advising that there is nothing he could do. So why is there even a customer service line if they are unable to help anyone?
In April of 2008 I was in a car accident that totaled my vehicle. I HAD to get another car in order to be able to work. Due to having lost a job just 2 years prior which caused me to loose my house and get behind on EVERYTHING, my credit was bad!! I already KNEW I...
My issues with customer service started shortly after I submitted the application with the request of 3 other cards for our employees. I immediately noticed that although I had given all the Owners personal info, it did not list him as having a card to be issued. I...
Capital One in Fort Lauderdale, Florida - Non-stop phone calls
I am in the middle of a $1000 dispute with Capital One and these calls started coming before I was even able to resolve it. I was $2 short on my payment and they attached tens of dollars in late fees, would not talk to me about it and demanded I pay in full which I cannot do being currently unemployed which they did not want to hear. I had been with them for a long time and they increased my minimum payment. I pay my bills on bill pay so I did not realize I was short. This was somewhere around December. This Allied company began harrassing me a few days ago. I want to stop these calls.
Capital One & I
... I go back with the *** since 1992 when the punk outfit was called Signet Bank... Took me over 5 yrs to get rid of those rotten parasites... I was 'late' on payments even though I mailed them 10 days before, Yea!... And and it would take them 4 MONTHS to credit my account.... NO KIDDIN!!! I applied for 2 more of their funky cards, and with the 3 ran up a $12,000 bill..-:) I live in So. Calif and we can 'opt out' if we don't want bill collectors' calls. But man these creeps must own their own forest, for the amount of letters I got... Anyway when the 'timing' was right, 5yrs later (1.5 yrs ago) I paid them $1,100 and forced them to delete all the accounts off the 3 bureaus.. (PS: paid as agreed is No Good--- beware) The only major ding in my credit reports vanished into thin air... HA HA HA...
Capital One in Phoenix, Arizona - Capitol one million dollar rip off
When I pay early, and over my payment, they take out more interest than regular amount. Due to this, my balance is not going down any faster. Problem being, capitol ***** states that when you pay extra , your balance goes down more, thus you pay less interest. Really!!?? I have called numerous times, sent e- messages from my online account, I get replies that tell me how payments are applied. every inquiry I direct at capitol rip off, never answers my question. I call again, and ask very clearly, " how is it that when I pay early, and 45-50 dollars over payment, you take out more interest than usual? this is saving me money how? Can I send in an extra check earmarked 'principle only'? The answer I get, you interest is higher, if you pay later in the month. what B.S, is this?? they give you the run around, and dodge our questions. And they will not say whether I can send principle payments in without being nailed for more interest. Another problem, they WILL NOT DISCLOSE WHAT OUR INTEREST RATE IS. I thought that was against the law. WT@#$%*!!!
Capital One has terrible customer service.
First, I have "opted out of overdraft protection" on my checking account, which should mean that if I don't have enough money in my checking account, the transaction is rejected (which is what I want) Second, I still get whacked with overdraft fees a couple times a year, even though I've "opted out" at least 4-5 times in the past 5 years. Third, They flat-out refuse to reverse the bogus fees because of fictional "technicalities". (Once they told me that the "opt out" doesn't apply to weekends.... another time, they said it doesn't apply to credit transactions, only debit) Seriously, guys? Fourth, I have a savings account with them that has never gone below $3000. They refuse to link the savings account to the checking account and simply take the "overdraft" from my savings account. They are a terrible bank to deal with.
Capital One in Fort Lauderdale, Florida - Calls harrassing me daily for an auto loan for a family member not living in my house.
Daily calls to my telephone for family members. When told they are NOT here they hang up. They also block their number and it shows as private number on the caller ID. I ask them to not call. The calls continue seven days a week from 8am until 9 pm. The calls seem to come from India and the person calling hangs up when asked for their name. First of all, if they want a call back, they should NOT block their telephone number. Second, they should stop harrassing someone that clearly tells them the person they are asking for is NOT HERE!
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