Cailie Epc
map-marker Los Angeles, California

Refund 3 overdrafts fees

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On August 19, I called your office for auto payment $100 per month which will from September. *** employee set it up from August. Therefore, I paid twice for August and auto payment caused three overdrafts from my bank account from August 22 to the present times. It was chain reaction on my account for three overdrafts which I paid $105. You refunded only $100 to my bank after I faxed my bank records as the evidence. I paid $13 for two faxes. However, you never refunded $105, and never showed sincere apology from mistake. I have got very upset & angry everyday on this matter.
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Loss:
$105
Reason of review:
Bad quality
Anonymous
map-marker Vona, Colorado

Capital One - Auto Loan Review

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my gf. bought a car, financed through capitol one, in june 2016. After a month passed and no billing or payment info was received from capital one on her loan she became concerned, but not very, yet. a week later, she recieved a notice by mail from capital one that her proof of insurance had not been recieved (capital one obviously had her correct address at this point), and she contacted her insurer who straightened that issue out successfully. At this time she was starting to become a bit more concerned about billing and payment on the loan, but the only number was the one on the original purchase agreement and was of no use, she could not get a payment date, or a payment amount. Along comes october, nearly four months, no contact from capital one other than the proof of insurance letter, and they show up at 9:30 pm or so and repo the car. no transparency, late fees, repo fees, very little information on getting the car back...illegal, immoral, and very unbusinesslike
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Reason of review:
Problems with payment
2 comments
Guest

Hi, how you are supposed to have a car since june till october and no make a single pymt.. use ur logic.

usually dealership and bank institution give you a grace period of 30-45 days to make your first payment. not helpful

Guest
reply icon Replying to comment of Guest-1245317

WRONG!

Being late for the FIRST payment is a First Payment Default and is nothing more than the mark of a true deadbeat.

You can forget your 30-45 day grace period nonsense. The contract gives the date of the first payment which may be thirty days from the date of contract signing but that's not a grace period.

A grace period ONLY means there's no late charges...it does not move the due date! Serial deadbeats everywhere hide behind a grace period.

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Anonymous
map-marker Orrville, Ohio

WORST CREDIT CARD COMPANY EVER

I tried to make a payment on September 2nd and 3rd and because of the storms that were going on I could not get through. It kept saying due to high call volume hold for the next available Operator. I tried both days and did not get through. My billing cycle was the 3rd of the month. So when I got through on the 4th they told me it was too late because my accounts were already on their way to charge off. I was told before to talk to an operator to make my payment instead of making it online. So that's what I tried to do. But they wont let me dispute the charge off because they said I should have made the payment online (when I was told not to by another operator a week before). I cant believe they did this and are blaming me and if there was not high call volume I would have made my payment on time with an agent like they told me to. Every time when I did get though they transferred me from department to department and then back to the original department that I called in the beginning. This is crazy. I will never deal with them again. They have messed up my credit with these charge offs. So they will get their money when I decide to get it to them. I have nothing to lose because they ruined my credit more anyway!!!!!!!!!
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Reason of review:
Poor customer service
Tawnie Hpn
map-marker Gwynn Oak, Maryland

2016 Hyundai Sonata Car Review

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I co-signed for a car for my daughter, later to find out that the dealer was not accepting the trade in of her other car! Now I'm dealer with how to get rid of this car without voluntarily taking it back to the dealer!
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Anonymous
map-marker Nyack, New York

Credit Card Abuse Review

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Horrible They keep sending me creir cards and then report me for supposedly not paying even though I have no balance on those card did not even call to activate they ruined my credit score for nothing
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Anonymous
map-marker Greenwood, Mississippi

Short Review on October&nbs-04:00;05,&nbs-04:00;2016

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Capital One credit services are HORRIBLE ! You have to send in tons of info just to activate a freaking card ! I have a new address from the one on my license & they suspected fraudulent activity and closed my account , I wouldn't recommend my worst enemy to Capital One
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Reason of review:
Poor customer service
Tyronn Tbu
map-marker Oshawa, Ontario

Capital One Auto Loan Review

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I'm behind in payments been at hospital for weeks my father passed away I just got back and went to drive car and they shut it off on me are they allowed to even do that? No compassion not to mention I had it for 3 days and got into a huge accident that wasn't my fault and now I'm Completely screwed does anyone know what I can do ?
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Reason of review:
Problems with payment
Anonymous
map-marker Vancouver, British Columbia

Capital One - Aspire Travel Credit Card Review from Vancouver, British Columbia

Fraudsters ran up about $10000.00 in about 12 minutes in a series of identical $600.00 transactions. This was not picked up by the Capital One computer. Ok I accept the computer algorithm is not perfect. After an investigation these fraudulent transactions were removed from my pending transactions. Problem solved? No!! Someone mistakenly POSTED those fraudulent transactions. Back to square one with a maxed out card. Now another two weeks to get this resolved. C.O. Fraud manager acted like he was doing me an enormous favour by resolving this in a week. STAY AWAY FROM CAPITAL ONE. Terrible customer service. I am now getting a card from another company that gives me 2 % cash back on every purchase and another card for travel that gives me 4% cash back on foreign transactions (which means I would be 1 and 1/2 % ahead) There are better deals out there. Shop around.
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Reason of review:
Problems with payment
Anonymous
map-marker Silver Spring, Maryland

Capital One Credit Card Activation Review

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I got approved for my credit card and they won't let me activate it even after I proved who I we're I'm so upset and thing about never using them again!!!
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Reason of review:
Order processing issue
Anonymous
map-marker Austin, Texas

Capital One Checking Account Review

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They have also seized my aging mothers funds stating that since I set the account up for her (at their direction) they could do that. Sent them my power of attorney and they still refuse to release funds. Total criminals if you ask me.
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Reason of review:
Problems with payment
Anonymous
map-marker Houston, Texas

Capital One - Company Work With You On Payments Review from Houston, Texas

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Will the company work with you if you need to push back some payments before they reposes your vehicle. I had recurring payments set up then checked online to verify they were Going to go through and everything was wiped clean, so I know now they want to go after my vehicle. It's a work truck I need it for work, They haven't gotten it yet but I wouldn't be surprised if they tried soon. So can I call them and work with them before they take my truck?
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Reason of review:
Problems with payment
2 comments
Sathish S Wco

Home problems mony problems

Guest

HERE'S WHO CAN WORK WITH YOU!

Go to the local grade school's second grade class. Have all the nice boys and girls teach you how to write using punctuation, sentence structure and grammar.

If you don't want the lender to repo you, it's a very simple process...you pay your bills on time. I suspect, you as a deadbeat, won't understand that!

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Anonymous
map-marker Weirton, West Virginia

Capital One Credit Card Activation Review

Keep getting card info on a fixed income can't get a credit card or Walmart card tried call but hard to understand there operators. To stop sending me mail.!!!!
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Reason of review:
Order processing issue
Anonymous
map-marker Sacramento, California

CAPITAL ONE Liars Deceivers

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I financed a car with Capital One and paid on it for a year. My car was towed because it appeared I had a suspended license. Well after a long battle I didnt have a suspended license. HOWEVER, the tow company 5 Star Towing sold my car to themselves the day I was coming to get it. What happened was when they first took my car I didnt trust them so I called Capital One. I told them to please repo the car from the tow yard and I would give them the money I owed the tow yard. They said OK!! Well they went to the tow yard and took pictures but never took the car. I thought they were getting it so i called them back and the lady I spoke with said she was so confused on my account because it made no sense. I took 5 Star Towing to court and won my car back. They turned around and took me to superior court and won my from me!! The Judge did say though that the car was still in repo status and Capital One could get it back. WELL.. I called Capital One and told them they could still get the car and I told them who had it. They said once again OK. They never did. What they did instead was send a repo man to my house and told him that they didnt believe I lost the car. I was like really they saw it at the tow yard!! Well he was not too happy to come out for nothing. Then I called Capital One back and they stopped taking my calls. I see that car everywhere and I can't do anything about it. This was in 2012. Capital One still shows me making payments on my car for these 4 years but that they are all late!! Its not a repo just late every month for 4 years. BULL ***!!! I am still fighting with them to take the payments part off my credit report. I know I owe it and I am not payment it. But it shouldn't show that I have been making payments on it all this time late and it says its discharged. We cut up all our capital one cards in my family and no one does business with that company at all !!!!!
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Loss:
$15500
Pros:
  • I liked the price and finance charge
Cons:
  • Customer service or the lack of care or assistance
Reason of review:
they didn't help me which would have in turn helped them

Preferred solution: fix my credit report so that it doesn't show monthly payments owed.. its discharged and there are no monthly payments

Anonymous
map-marker Baltimore, Maryland

Car Purchase

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Never purchase a car through Capitol One. This company has lack of communication. No one is on the same page. They take to long to handle any business. All the reps. up to the President needs to be re-trained. No customer service, lack communication skills and very un-professional. They need to learn how to take notes. Sorry business... CAPITOL ONE SUCKS. DON'T DO BUSINESS WITH THEM. THERE STAFF IN EVERY DEPARTMENT IS SLOW, PROCRASTINATORS, THEY SAY ONE THING AND DO SOMETHING TOTALLY DIFFERENT. THEY MAKE AGREEMENTS AND IT TAKES TWO WEEKS TO MAKE DECISIONS. IF PEOPLE WEREN'T SO DESPERATE, CAPITOL ONE WOULD BE OUT OF BUSINESS. SPREAD THE WORD DON'T DO BUSINESS WITH THEM. ESPECIALLY IF YOU LOSE A JOB, THEY DON'T WORK WITH YOU. THEY WILL COME GET YOUR CAR IF YOU ARE 70 DAYS PAST DUE...
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Cons:
  • Lack of communication
  • Customer service or the lack of care or assistance
  • Procrastionators
Reason of review:
Poor customer service
Raylynn Hvq

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Verified Reviewer
| map-marker Hopewell, Virginia

Capital One Auto Finance Auto Loan Review from Hopewell, Virginia

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Very discusted with capital obe auto finance . I have had a auto loan with them for almost 2 years .

also have 4 credit cards ( myself 2 and my wife 2 ) My mother had a major stroke and i notified them about it and in this major family tragety I was late on some payments which I caught up completley in the next month . I went to apply for a new car loan with them in which i was trading in the existing loan i had with them . To my outter surprise they have denied me for the new loan . I would have to say that this has completely turned me away from capital one .

I will pay off my creditcards with them and cancel them . I will also find someone else to finance my nrxt truck and never do buisness with capital one again in my lifetime and will also tell all those who will listen to do the same !!!

B. Mann

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Reason of review:
Bad quality
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