Marianne J Uzx

Want. A confirmation of acceptance for credit card Savor

Want a confirmation if Ive been accepted for savor . You have had my info since November 3 via email and now Im concerned it was a scam since Ive received no reply.
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User's recommendation: Poor communication with comp

Anonymous
map-marker Malakoff, Texas

Unable to contact, customer service number fake,website hard to use

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
can't get into website and all customer service numbers fail. The one on the bill was no good. I found two other numbers on the internet and neither of them worked. Don't think they intend to have any customer service
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Shakina Pxl

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Verified Reviewer

3 fraudulent charges

Im not paying for the 3 fraudulent charges in my September and October statements: Sept: MLSTICKS ($199.40) and October:AUTOSTOREDEALS ($8.97) and NITRO FASTZONEAUTOTODAY ($28.44)
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Loss:
$237

Preferred solution: Full refund

Carlos C Iwo

Shocked at new "Bill Pay"

I've been with CapitalOne for years since they took over whoever it was. They just changed the Bill Pay "experience" as they call it and I am ABSOLUTELY floored. If a blind deaf quadriplegic mute was asked to design it, they would do it 100 times better. WTH are they thinking? I've never considered leaving but this first experience alone with the new interface has me SERIOUSLY considering finding a new bank. It could not possibly be designed any worse than what they just rolled out. WOW!! Just WOW!!!
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Cons:
  • New bill pay design is horrendous

Preferred solution: Go back to old Bill Pay user interface or design a new one that isn't such utter useless garbage.

User's recommendation: If you play to sue Bill Pay, find a different bank.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Glendale, Arizona

Stolen money!

Capital One - Stolen money!
Capital One - Stolen money! - Image 2

This bank steals money from their customers in plain sight! I looked at my bank account and seen my credit card balance up $875.88 and the CONA word next to returned payment.

I just called their customer service number to ask what does this word mean because this is the second time this has happened to me with Capital One, and someone from Florida she said payment of $595.09 was returned but she never explained what this word means. My credit card balance went from $595.09 up to $875.88!. I made my credit card payment the same day I received my paycheck on September the 15th!.

When I first called, the automated system it said my payment was received! I want my money back, Capital One!

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User's recommendation: Capital One has employees who steal money

1 comment
Guest

CONA is short for Capitol One North America. It was found in 10 seconds with a simple search.

That is all it means. COBNA is Capitol One Bank of North America.

Some of the CC accounts are under CONA . While saving and checking are COBNA.

Sandy T Nhf

Need to permanently block a company from charging my credit card

Microsoft keeps trying charge my card and i havent purchased anyrhing. I need them permanently blocked or i need a new card with different number which they wont have
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Preferred solution: Talk to customer rep

Saivon Iqk

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Verified Reviewer
| map-marker Pasto, Departamento De Narino

Informacion

Good day. I haven't received an answer from Capital One yet. I need to reach you out. My concern is because I have changed my phone number and I want to update this information. Thank you
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Anonymous
map-marker Georgetown, Texas

Suspicious activity

On October 19th I received a phone call about a legal matter attached to my name and social security number. The lady said her name was Merideth Heel.

I have been getting voicemails from 254-327-**** with a recorded message as to the above mentioned subject but the call back number was 833-240-****. She said I was being sued by Capital One for a debt that went delinquent in 2019. She offered a settlement of $1,998.52. If I chose not to pay that it would be sent over to processing and I would have to pay more than three times that if it went to court.

I told her I wanted to review my records. She said ok Im sending it over to processing and ended the phone call. During that phone call she verified the last four digits of my social security number and my address. I have never been delinquent on a credit card since 2007.

On October 20th I contacted Capital One. A lady by the name of Rose was very helpful. I explained the situation. She said none of the phone numbers were acociated with Capital One.

She told me not to give out any personal information and referred me to Abuse@***l One.com. I could not find that site so I am putting this information here. The number that ends in 4137 called me on the 20. I did not answer.

I received no phone call today. I really hope you can help me in this matter.

Jana Barner 325-423-****

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Snow Upy
map-marker Philadelphia, Pennsylvania

Credit Card

Worse customer service I've ever experienced in the history of customer service. Never could get in touch with a real person
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Resolved
Lazaro g Viu

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Verified Reviewer

Resolved: Get help

i applied for the capital one credit card and you.all tell me that i have to make a deposit for 99 dollars so i can get a credit line for 200 dollars with you all please let me know if my card is on the way thanks
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Las Vegas, Nevada

What Customer Service?

I have attempted to verify my identity as well as my bank account info in order to have my payment post which was transferred from one account to the next. My representative spoke with an accent that was impossible to comprehend. The phone lines for so called customer service is always busy. This has been an recurring nightmare, that seems to never end.
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Marc S Akl

Can't get through to a real person

The number on the statement tells u to put ur ssn in and by the 3rd time u get hung up on its joke it takes me 2hrs to find a real number and a real person to get through to they need to improve their ability to help people make a payments
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Preferred solution: Apology

Stephone Cbd
map-marker Titusville, Florida

No one answer the *** line since Saturday

I been trying to call since Saturday when my card got lock cause a suspect fraudulent transaction, which was a legit transaction. Yet
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Resolved
Andrew S Rdb

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Verified Reviewer

Resolved: Activate credit card

I took a picture of front and back of my ID for verification, but I missed the phone call, could someone please call me back to activate my card please
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Preferred solution: My card activated

Jose F Jtv

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Verified Reviewer
| map-marker North Bergen, New Jersey

Terrible customer service

Cannot access Creditwise. Why do they offer this service on their app if it doesn't function. This has been the case for over a year.
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User's recommendation: Try a different bank. Too many problems with this one.

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