Capital One
Reviews and Complaints
Won't accept active debit cards
Preferred solution: Let the company propose a solution
Beware of Capital One Credit Card offer
Capital One will not protect your card from fraud
- Lack of protection fraud
Preferred solution: Full refund
Capital One Secured Credit Card Review
Capital One - Credit Card Review from Danville, California
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Verified Reviewer | Sioux Falls, South DakotaLegacy and Blaze are First Premier Ripp Off Cult
- Card design
Capital One Credit Card Review
JOHN FROM NEWBRUNSWICK OFFICE WORLD CLASS CSR THE BEST
- John from newbrunswick office
Repo Service Sucks
My vehicle was repo'd in the middle of the night. The company who Cap 1 hired/authorized to pick up the car obviously broke my steering column and neither of them wants to pay for the repairs.
My car is inoperable because of this and is now located 2 hours away from me. I've paid Cap 1 what I owe them but I can't get my car because Cap 1 wants me to release them from the damage. I'M NOT A *** FOOL! I'm not releasing anyone and will hire an attorney.
Someone is going to pay for the damages for my car and it's not going to be me. Cap 1 is not returning calls!
It's my own *** fault that I let myself get behind and I've caught up my debt but geez, Cap 1 is showing me another side of them. No one asked for a key to my vehicle and often times when a repo takes place the steering column is broken to steer the vehicle.
Unreliable
My credit card got stolen last week. I tried to cancel the card the instant the incident happened, yet I could not cancel the credit card on the app.
I called them up and the process to cancel by phone took forever. After that, it has been a week and the replacement credit card has not arrived. I called them again and apparently it will take an other 6 days for it to arrive.
It is the most ridiculous thing to wait 2 weeks for a replacement card! They are very unreliable and have an unproductive customer service.
- Poorly handled
Preferred solution: Deliver product or service ordered
Cap one credit card fraud
to all who have been victims of credit card fruaud I too was a victim except I did my own investigation and found one person in north Carolina who used the card and as we speak she is being arrested as she was doing it again and again for more than two and half years . her story was that she was in business with people in maylasia and they would send her the cards in her name and she would buy all the hi ticket items that they told her to buy and then sip them to Malaysia and in return she would get $200.00 .
a likely story as I found out that she has about 15 different aliases and 4 diferent face book pages and 20 diferent addresses so she's no innocent victim here she knows exactly what she is doing. anyway here is my point . I received a cap one credit card in the mail and thought that it was a replacement card for the account that I had with them and when I checked it was different so I immediately called cap one ,only to get an Asian speaking person on the phone so I had explained that I did not order this card and surprisingly the agent told me don't worry their are no charges on the account so I should keep the accout and just put a password on the account and it would be fine . so being so busy in my life I said ok .
well that was a mistake as the card had already been used a week before and a charge for $3000.00 was on it with also a $16.00 charge for a rush card delivery. The rush card was for the lady who used the card which I had no idea at the time until I went online and saw these charges on this card and it said the persons name so I immediately call cap one again and had them do a fraud stop on this card and told them to close the account . Once this happened they refused to give me any info about the card so I took matters into my own hands and started doing a socialmedia search of this person and would you believe it I found her and then I went a step further and looked up if she had any criminal history and guess what she did for fraud .
so I called the north Carolina police and made the report and with in a week they had her under arrest. what I am trying to tell everyone is that capital one outsources its customer service dept to the Philippines and maylasia and its probably their own customer service department that is doing this fraud and theres no way to prove it .they look for old dormant accounts of people who don't use their card and they create new account in these peoples name and by the time it is found out it's too late also they can manipulate the info to further hide when their is an inquiry into fraud .and as far as hurting someones credit it doe's even if you are found not liable the hard credit search on your report for that card accually lowers your credit score as I can attest to that so keep very close control on your accounts and report it right away to the card issuer and the police as for a lawsuit good luck with that ,they have so much money you could never win but your can use social media to hurt them and this will work pretty well.
.
ATM EATS $1300 in $100 bills
Went into the branch and was trying to make a cash deposit for $3000 into the ATM all in 100's. It spit some money back and then tried to take the rest but acted again like it wanted to spit it out too but couldn't.
The metal door shut said that the cash had been secured.
The bank manager witnessed I was having a problem and got me on the phone with some claims people. A temporary credit was issued only to be taken away a month later when they claim that no extra money was found and the ATM balanced for that day.
- Poorly handled
Preferred solution: Full refund
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This happened to my parents !!!!!!