Automated system frustration

I am trying to get a credit limit increase. I have been an outstanding customer for 20 plus yrs, never a late payment and with a credit score of 800 plus. Capital One forces you to use an automated system which turns me down. The stated reason is that I do not use the card enough for bigger purchases. Unbelievable!!

User's recommendation: use another card company with a little more personal service.

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ID
#2916547 Review #2916547 is a subjective opinion of poster.
Location
Atlanta, Georgia

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New Reviewer

Worthless Customer Service

This company has some of the most disrespectful customer service reps ever! I have been trying to contact a manager to discuss the overpayment on a car loan and the status of a refund (due to the timing of Capital One receiving the Payoff from refinancing the loan and my normal monthly payments) for over a month. Amazingly, you never get to a manager and I have been hung up on 4 times.

User's recommendation: Don't even bother with Capital One. Do your homework before buying a car and go to a local bank or credit union and get everything lined up before purchase.

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ID
#2915088 Review #2915088 is a subjective opinion of poster.
Loss
$743
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I got Screwed

Update by user Dec 01, 2021

I received letter from Capital One stating that they had no record of my phone conversation with them in March, 2021. So now it's there word against mine.

I truly believe it there was of collecting more money from me. I will not send them another dime on this...

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ID
#2892372 Review #2892372 is a subjective opinion of poster.
Pros
  • Hanging up the phone
Loss
$3550
Preferred solution
Show debt 100% Satisfied and Completely remove this account from the three credit bureau!!!!

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