Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Capital One in Hercules, California - No customer support for West coast people

Trying to get a lien release faxed to me at 3pm AZ time to complete a car sale. But East coast office to which I am transferred refuses to do so until Monday because the order has to be by 2p East coast time. They were very nasty and continued to explain they were closed tomorrow, so I would have to wait til Monday. Most likely losing a car sale over this as I need the lien release today. What company in this day and age doesn't have 24/7 service nor can't service their west coast customers at THEIR normal business hours.
View full review
Review
#213921 Review #213921 is a subjective opinion of poster.

Capital One is not billing correct interest rate

I received an offer from Capital One for convenience checks with a promotional rate of 5.99% as long as checks posted by 11/15/2010. So I wrote two checks on 11/7. The first posted to Capital One within a few days and I received the promotional rate on it. The second posted to the Capital One card on 11/15. When I received my statement though, I did not get the promotional rate even though the mailing clearly stated in multiple places the offer was good through 11/15. Thankfully I kept all the paperwork. So Capital One is INCORRECTLY charging the wrong interest rate on this transaction, a much higher one of 17.9%. I phoned Capital One and was on the phone for 30 minutes with a representative stationed God-knows-where who could not help. The supervisor he transferred me to was better; she is sending this over to another department to review. Just in case that is not enough to get this corrected, I just wrote their "disputes" department, and am sending copies of all the paperwork I saved, including the initial offer which clearly states "must post by 11/15. Here\'s what I am sending them, minus of course the dollar amount and other information that is personal. And my caveat to you reader, is to save paperwork and check your statements carefully, especially when dealing with Capital One. I am writing to notify you that you have made an error in the interest rate being applied to the transaction dated November 15, 2010. That check qualified for a special transaction rate. Please see the following attachments: Attachment A – copy of letter from you "Dated Notification" . It states "Act by 11/15/2010 and get a 5.99% APR for 12 months. It also says "limited-time"…. "must post to your account by November 15, 2010. Attachment B – copy of second part of letter from you, right above the checks you sent. See the section titled "Use-by-date"; it clearly states "these checks must post to your account by November 15, 2010 for the promotional APR to apply. Attachment C – copy of statement from you showing that the check for $xxx posted on November 15, which means it qualifies for the 5.99% interest rate. Please rectify your error immediately, adjust the interest rate retroactively to the 5.99% rate that should have been charged. Otherwise, I will be taking legal action.
View full review
Review
#213580 Review #213580 is a subjective opinion of poster.
Product
Capital One Credit Card

Capital One, they're fishing

It is my belief that Capitol One is fishing for personal information they do not need. I do not now, nor have I ever had any business dealings with Capitol One Financial - for any reason. I am getting several calls a day to my business phone, most after hours when I am closed. The two times I actually talked to somebody, They asked for my ID, they want my SSN, date of birth and mother's maiden name (under the pretense of identifying who I am) even though I am not the person they are asking for. I am on the Do Not Call registry and have been for some time. Today, I filed a formal complaint with the State Attorney General's office, but I'm not holding my breath. Is Capitol One in such bad condition that they need to start fishing for peoples ID's to legitamize their operation and recover losses? This is ID theft as far as I'm concerned, all backed by the various Federal banking commissions.
View full review
1 comment
Anonymous
#670131

it is phishing scam Capitoline and and legit business doesn't ask for data over insured special connection lines, Look for green security in locator bar indication security. It ias easy to be fooled, don't relay of trust if seeming (but fraudulent) un official pages. It is very deceptive and noone sweeping the evil ones away.

Review
#213391 Review #213391 is a subjective opinion of poster.

Capital One in Missoula, Montana - Credit card fraud

Do not get a Capitol One card. I tried a secured card inorder to build credit. They locked my account up over B.S. security questions. After months of this, I told them to send my deposit back. They wanted me to do an ID verification through my bank. This isn't something they do. They finally wanted me to send more money for fees. I told them to take the fees out of the deposit, which they agreed to. Then they told me it could take sixty days to get it back. This was three months ago. I even sent them a copy of my FTC complaint. #4 customer of US postal service???????
View full review
Review
#212944 Review #212944 is a subjective opinion of poster.
Product
Capital One Account
Loss
$1000
i had a Capital One Account and had some hard time and couldn't make payments on time. I may have missed tow to three payments, next thing i knew my account was turn over to collection agency wanting 575.00 payments for 12 months to pay of the account. if i could...
View full review
5 comments
Anonymous
#716019

Yeah, uh, that's also why Bank of America *** near completely floundered in the recession and Capital One still turned a ONE BILLION DOLLAR PROFIT the first full year of the recession. They don't take lowball settlements and they WILL get their money BACK from you one way or another.

That's how it works. READ YOUR CONTRACTS!!!!!

View more comments
Review
#212619 Review #212619 is a subjective opinion of poster.
Product
Capital One Account

Capital One erased my bonus points.

I have been a good customer, always paid in full my balance on time for eleven years. I called and asked them to waiver my membership fee, they said they could not do that. I said close my account, no wait, pay off my balance with my 15,000 bonus points and then cancel my account. They said they could not do that cause they had just pushed a button to close my account and it erased my bonus points. They could not give them back to me, they were gone for good. I could reopen my account by just swiping my card at any vendor but the points were gone. I said why would I want to reopen if my points are gone? I talked with two supervisors and they said sorry, your points are gone. I earned those points how can they erase something that belongs to you? I will never bank with them again and I recommend everyone to stay away from them.
View full review
Review
#212601 Review #212601 is a subjective opinion of poster.
Product
Capital One Account

Update by user Jun 10, 2011

All matters between myself and Capital One Bank have been resolved. Thank you for your help and this website.

If possible, I am requesting removal of my post regarding this issue.

Thank you.

Original review posted by user Dec 15, 2010

I am a former employee of Capital One Bank, located at 3950 North Dallas...
View full review
11 comments
Anonymous
#1135679

I am a current Capitol One customer (not by choice) as my loan was purchased from Chase Bank (awesome bank). This loan was a line of credit on my mortgage.

A few years back I went bankrupt and have been paying the balance back to the Recovery Department. In February 2016, I noticed that my January payment was not cashed. Before I mailed another check, I called and was told that they could not located my loan either until my name, ss# or loan #. I was perplexed by this information and asked what my next step was.

Since it was late in the day and a Friday, the customer service rep that I was speaking to said I had to call back on Monday. Well, I was pissed because I just spent 45 minutes with several departments being bounced around to people who couldn't help me. Thankfully, Emily the rep that I was speaking to gave me her ext and had me call her on Monday and she assured me she would get to the bottom of this situation personally. So, Monday am I called and she did as she promised and got me to the department that could help me.

I was told that the Recovery Department had been dissolved in the previous summer but apparently it is not just a ghost department that you can not without an act of God!!! Ok, I finally make it to the correct department where I am told that my loan was in debt forgiveness and that I should not send future payments. I would be receiving a packet in the mail and that the lien on my home would be removed. That was three weeks ago and no packet has arrived.

So here I am calling the company who can't find my loan and where noone knows anything. Please HELP!!!!!

View more comments
Review
#211717 Review #211717 is a subjective opinion of poster.
Loss
$1

Capital One Commerical Loan Technical Defaults

I wanted to see if anyone is has expirenced capital one putting them into a stratigic or technical default with a bunch of unproved lies, IS anyone elese fighting back with lender libalioty or class actions? This maybe an orcastred effort on there part to reduce there balance sheet, we can never speak to anyone more than once, people keep coming and going. They have lied to us and broken there work, they have acted in bad faith and we are not going to take it anymore, we are fighing back contact us at CapOneborrower@hotmail.com, thanks we will win
View full review
Review
#211222 Review #211222 is a subjective opinion of poster.
Loss
$6
I recently was in a vehicle accident where my vehicle was a total loss. I have GAP insurance to cover what Nationwide will not. Every time I have called Capital One to get documents my call is sent to a land so far far far away! No one ever understands what I am...
View full review
5 comments
Anonymous
#560361

Nearly every major company has relocated their customer service to India. Labor costs are significantly cheaper. Yes, their English is not the best, but this means that you need to listen closer and not be afraid to ask them to repeat what they have said.

View more comments
Review
#211030 Review #211030 is a subjective opinion of poster.
Loss
$3

Capital One in Los Angeles, California - Call me 30 times a day!!

I am reading all of these complaints and understand your pain. I have a loan through Capital One and they are really bad. I paid my payment on time for three years on a five year loan, then last year I lost my job and was struggling to make payments ontime. They called me 20 to 30 times a day!!! I had to turn my phone off because it was so annoying. I asked to defer a payment and they agreed, but I had to make two payments upfront since I was two pmts behind, pay a fee of 70.00 and be put on auto pay. They failed to tell me that if I was late again the deferment would cancel. I was a day late for my next payment because the date of my autopmt fell on a Sunday and didnt post until Monday, even tho I was on auto pay, they considered it late!....and they charged me late fees and showed me two months past due because the deferment cancelled. The calls started up again. These people are crooks.
View full review
1 comment
Anonymous
#223025

Captial one is a Pain in the ***. We have had issues with them.

You need to look up the Fair Credit and Collections act, you have a leg to stand on.

I have found that once you use that on the phone with them and/or put it very clearly in a certified letter that they are in violation. The get much nicer

Review
#210798 Review #210798 is a subjective opinion of poster.