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My wife and I each applied for new Capital One credit cards. The cards arrived yesterday. My wife activated hers, used it once, tried to use it at an ATM but had problems with the PIN #. Called customer service. Tried to make another purchase, declined. Called...
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Anonymous
Jerald

Applied for a business card. They requested I fax my EIN letter from the IRS. No problem. Makes sense. I wait 10 days, get the card in the mail. Yay, go to activate it and i'm...

icenectar
icenectar

I've had the same thing happen to me. I only got the card because financial pages said it was a good way to build up my credit. I applied, got approved, then had to reapply af...

#231493
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I was only one month behind on my Capital One Auto Finance loan and they repossessed my car with no notice. They took my car in the middle of the night on a school night for me and my children. Personal belongings inside of the car. They made me come up with all the...
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Anonymous
Anonymous

Capital one gave us until Friday to get caught up by the one payment we are behind and showed up Tuesday mornin to get the car. Unbelievable !!

artsog1
artsog1

Capital One has no consideration of any customers just their bottom line. Even when trying to refinance and get away from them they make it hard to pay off and do everything ...

#587822
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Our auto loan had gone into default and we received a notice by Fed Ex to pay the remaining balance in full. After calling their Customer Service line and paying over $1,000 on February 17th, our vehicle was still in repossession status, so we made payment...
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Anonymous
Anonymous

Oh yes, it's all their fault! It's the typical whining and wailing of a sorry deadbeat. By YOUR OWN admission, YOU failed to pay on time. YOU caused the collections activit...

Anonymous
Hlt

Once you are late, or in default, if you call you will automatically be routed to someone in collections. These people are generally paid commissions so if you agree to give t...

#303974
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Capital One - HORRIBLE

Capital One
#1132880
Customer service is unhuman and unprofessional. They don't even try to hear you out, understand your situation and help.
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Capital One - Would not help people affected by natural disaster

Capital One
#1126980
1.0
Details
Have been doing business with Capital One cards for 6 years now. They refused to give any help during a natural disaster! We were of work for 4wks & couldn't make payments they reported to credit Bureau and charged us fees! We have never missed a payment and always been on time. We begged them and they still refused!
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Capital One - Unfair billing

Capital One
#1120886
1.0
Details
I payed both of my capital one cards off and they charged me interest on the paid off balance. I want both of the cards cancelled. Immediately.
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Capital One - Ripoff

Capital One
#1131521
1.1
Details
I have been a customer capital one they are the worst company ever with credut card they charge u for everything they make ur gredit worse Dont use them then u get people from india that dont no what they are doing
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Diversity of Products or Services
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Capital One - Rewards Customer Service
Capital One - Rewards Customer Service
I am very displeased with the customer service in the rewards program. On August 30 i called to have my flight re-booked to hurricane Harvey, the Agent offered me a 17hr+ flight after i had told her i had a infant and overnight layovers weren't ideal. She then went to...
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4.3
#1106495
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Capital One - Customer Service
Capital One - Customer Service
Capital One is trying to get me to pay for a fraud charge to my account that I did NOT make. I have been on the phone with these people for about six hours waiting at least 30 minutes at a time. I get Oh I'm so sorry for this they don't have an answer and usually pass...
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I didn't like
  • Getting the run around
#1100962
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With absolutely no warning, I received a form letter from Capital One dated November 13, 2017 telling me that my "account has been restricted as of November 13, 2017" and that it "cannot be unrestricted prior to closure." Say what? I readily admit I had not used the...
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1.9
I didn't like
  • Chatting with a supervisor is like talking to a policy manual
#1133885
Reply to reviews
I recently paid off my Capital One account in full. I got a bill the next month for $8.59 in accrued interest. how is it I pay my bill in full and still get an interest charge. I called to complain and have it removed - no way - spoke to a supervisor - no way again -...
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Anonymous
Anonymous

http://www.investopedia.com/terms/r/residualinterest.asp

1.5
I didn't like
  • Poor banking practices
  • After explaining
  • Charged interest on an account with 0 balance
#1109989
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Capital One - Bad Manager - Wade Horton
I worked as a front desk security officer for (Capital One) Sharebuilder for over two years. I am always on time and ready to work. I come to work with a positive attitude, an eagerness to assist customers when they need help at Capital One. A lot of times I would do...
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goaway2017
Anonymous

Sorry but your rights whatever you think that they are, were not violated when you were let go from your job. You actually upset the boat by going over and above your assigne...

Anonymous
Anonymous

I realize this was a bad situation and I'm sorry to hear it happen, but is this really the best outlet for it?The site is pissed consumer, not pissed ex-employee. There's onl...

#1037647
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I received a letter from capital one on June 30, 2017 requesting additional information on my account that I've had since 2010. With all the CC scams these days, I called in my response to their written request. On June 30, 2017 at 2:45pm, I spoke with customer service...
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1.8
I liked
  • Not good at all
I didn't like
  • Having my account closed for no apparent reason
#1124563
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Contact Capital One

Mailing Address:
Capital One Attn: General Correspondence
PO Box 30285
Salt Lake City, UT 84130-0285
Phone:
(800) 955-7070
More
I signed up for a Capitol One Card back in March of 2017. Card came in, used it and never received a bill. I called in to find out what was going on, verified my information and they had no clue why I never received a bill. They then tell me to download the app on my...
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Anonymous
Sam Hogan

I am also having problems where I receive different responses from a multitude of employees!! I think I got a fake email from them and they just asked me what I wanted to be d...

2.2
I didn't like
  • Even more disrespectful and rude supervisor
  • Access to customer service
  • Rude customer service
#1083038
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