State: California Clear all filters (117 of 1348 reviews match)
filters
State:
City:
Show
Product:
Show

Walmart switching to capital one bank

1.0
Details
got my Walmart bill they charged me with late fee my payment was received on the 8th when its not due till the 27 called up customer service they said they would fix it later the switch to capital one so i called capital one they say they will not fix anything
View full review
1 comment
Anonymous
#1767195

I am very upset about this Walmart what are you guys doing ? you are going to lose a lot of customers capital one is one of the worst companys now your credit department will get bad reviews due to capital one I need to pay my card off and close account ASAP

Review
#1688157 Review #1688157 is a subjective opinion of poster.
Pros
  • Negative
  • Lost all my trust
Cons
  • Does not value customers
  • Criminal
Reason of review
Poor customer service
Loss
$52
Preferred solution
Full refund
Tags
  • Credit Report Impact
  • Capital One Lies

Capital One in San Ramon, California - Worst bank

1.0
Details
my mother opened a custodian account for my son when she was alive. She passed away in 2014 and my son turned 18 in January of 2019. He tried to closet the account in July but we were given such a hard time to close the account. Every time we called we were given and requested different information. They told us they have sent the check. We didn't receive the check but we did receive close account statement . What happened to the check. I had to write a letter to the president of the company. I'm a banker at another financial institution and I know exactly how this should have been handled. It took 3 months to close this account. I will never ever bank with them. They waste so much money in advertising but have very very poor service,
View full review
Review
#1687394 Review #1687394 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Return, Exchange or Cancellation Policy

Capital One in San Ramon, California - Secured card Deposit Refund

1.0
Details
I (Duane Schmidt) have been and still am a long time customer of Capital One. I opened a secure, (card #2959) credit card with a $500 deposit late last year. One April 8, 2019 I cancelled the card and requested my $500 deposit as a refund. On June 10, 2019 a check for $500 was sent to a Mr. David Barale in Alamo CA in error (I have a copy of the check) which he cashed / deposited on June 19th. I have spoken to representative at Capital One a number of times since middle June in a attempt to get my $500. I was told on Friday 8/16 by Sal #VYI218 a manager at C1 that a "Special Operations Request" case has been opened and that he would meet with them on Monday 8/19 face to face to get a resolution. Today 8/19/19 I spoke to Joshua #RQC307 he said that he submitted a case "#557590" and THAT I HAD TO WAIT ANOTHER 10 days for resolution.
View full review
Review
#1628285 Review #1628285 is a subjective opinion of poster.
Product
Capital One Credit Card

Capital One in Los Angeles, California - Customer Service is terrible. Why do reps have such bad communication skills?

Called to report a lost card. Had to speak to 4 reps before finding someone who could communicate and understand my issues. Contacted the executive office. No response. Does not seem like they care about their customers. Contacted FaceBook. Got a response but although he could communicate, he was helpless. I have been a satisfied customer for years but now considering looking elsewhere. I believe that a business should be concerned about a customer and do whatever is possible to satisfy. Capital One Failed.
View full review
Review
#1581502 Review #1581502 is a subjective opinion of poster.
Product
Capital One Credit Card
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Capital One in Escondido, California - Found old check

Today, June 2, 2019 i was cleaning out my binder and found and unopened envelope. I opened the envelope and found a Post Maturity Refund check in the amount of $709.61. What do i do now that I've discovered this check? Would I be able to get another reissued.
View full review
Review
#1548839 Review #1548839 is a subjective opinion of poster.

Capital One in Anaheim, California - They do not reimburse for fraud

Capitol One did not reimburse me a penny for 150,000. in identity theft.
View full review
Review
#1457424 Review #1457424 is a subjective opinion of poster.
Product
Credit One Bank Credit Card

Capital One in San Francisco, California - Customer service sucks

1.3
Details
I filed a complaint against a merchant who charged me for a service that they did not complete the merchant sent a copy of the receipt I sent a letter from the contact person that I was dealing with at the company and she kept apologizing for work not being done sent receipt from new merchant stating that I still had problems with unit that were never repaired they sided with merchant and are charging me for work that was not done I contacted capital one to once again dispute the charge hey said the would contact me that was in oct every time I contact capital one I get the run around horrible customer service
View full review
Review
#1437867 Review #1437867 is a subjective opinion of poster.
Product
Capital One Credit Card
Cons
  • Horrible phone representative
Reason of review
Poor customer service
Loss
$504
Preferred solution
Full refund
1.0
Details
I have been a customer for years. I have a nearly 25% interest rate. I paid 380 in interest alone in 2018. I paid my multi-thousand dollar bill before the due date. The next month they added 33 in interest, even though the balance was zero. Greedy. When I called...
View full review
1 comment
Anonymous
#1604745

LOL... You wear a 25% interest rate like a badge of honor.

Hint...It isn't. That's a terrible rate most likely earned because of bad credit. The same credit(and/or a series of late pays or violation of your agreement) that got you bumped up to 33%. Those reps aren't uninformed, they know you can't handle your business hence the high rates.

They also know that anyone else you talk to isn't going to give you something you didn't earn like a lower rate.

If you want some goodwill, clean up your credit before trying to go somewhere else for a better rate that you're likely not to get. OK...this is the point where you're going to say I must work for them.

Review
#1410224 Review #1410224 is a subjective opinion of poster.
Product
Capital One Credit Card
Cons
  • Unprofessional
  • Everything greedy arrogant
Reason of review
Poor customer service
Loss
$33
Preferred solution
Let the company propose a solution
4.6
Details
I was locked out of my account because of this new *** 2-factor authentication, I no longer have a cellphone, so I can't get the stupid code to log in. And because I am paperless, I have NO WAY to pay my bill! Now I am probably going to take a hit on my credit when I...
View full review
Review
#1365524 Review #1365524 is a subjective opinion of poster.
Pros
  • Offers and rewards
Cons
  • Website
Reason of review
Website is ***

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

Capital One Products and Services Reviews

Compare Capital One to

Chase Bank
Chase Bank
1627 reviews
1.5
Compare
2.9
Details
Always liked this bank until I had to deal with their IRA department. They are either totally criminal or totally incompetent or both. They emptied my husband's IRA on August 29th, per our request, but as of today (September 20th) the money has yet to show up at its...
View full review
1 comment
Anonymous
#1566541

Make a complaint to the Consumer Financial Protection Bureau which you can do online and upload your information or by mail. Capital One is required to give you a response which they can take up to 60 days.

They have to provide accurate information or you can use it against them.

Once the CFPB receives a response whether positive or negative they automatically close your complaint. Make sure if you do your complaint online and mark the box that you want it put on their Website.

Review
#1361549 Review #1361549 is a subjective opinion of poster.
Product
Capital One Investing Ira Savings Account
Pros
  • Used to like all of their services
Cons
  • Ira department is horrific
Reason of review
Bad quality
Preferred solution
Let the company propose a solution