State: California City: Sacramento Clear all filters (10 of 1348 reviews match)
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2.8
Details
I financed a car with Capital One and paid on it for a year. My car was towed because it appeared I had a suspended license. Well after a long battle I didnt have a suspended license. HOWEVER, the tow company 5 Star Towing sold my car to themselves the day I was...
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Review
#885870 Review #885870 is a subjective opinion of poster.
Service
Capital One Auto Loan
Pros
  • I liked the price and finance charge
Cons
  • Customer service or the lack of care or assistance
Reason of review
they didn't help me which would have in turn helped them
Loss
$15500
Preferred solution
fix my credit report so that it doesn't show monthly payments owed.. its discharged and there are no monthly payments
1.4
Details
Yes, I'm pissed. I went online to submit my payment and there are restrictions on my account for two cards. I called them up because I just used my card last weekend. I get a customer service representative who told me that my account was restricted because I filed...
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Review
#874885 Review #874885 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
They can restrict an account without any proof and will not allow the customer to provide the proof.
Preferred solution
I want my accounts fixed immediately and allow me to provide proof that there was no such filing and give me an increase in my credit limit.

Capital One - Account Review from Sacramento, California

Someone opened account in my name back in 2004 and Capital One chased me for 10 yrs. In 2008 they took $300.00 then 2012 Capital one took $1,200 out of my account court ordered. And i had to close my bank account .for 2 yrs I had to drive a hr. away to cash my check . Finally in 2014 I got capital one to listen to me they sent me back $ 930.00 of what they took . I FEEL I needed a lawyer for all the harassment for 10 years I have all the letters that they sent me harassing me if there's somebody that can help me please let me know!
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Review
#708941 Review #708941 is a subjective opinion of poster.
Product
Capital One Account
1.0
Details
On the 19th of Oct.2014 they cut the lock on my gate were the car was in the driveway. We called the police because we thought someone had stole the car, come to find out they had taken the car, stating that we were 6mos. behind on payments. This happen while we kept...
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5 comments
Anonymous
#1021573

yep got my car repoed yesterday and I have proof from them stating that we are current and now they are asking for bank statements from the beginning of our loan which we don't have due to the fact that we don't have that account anymore.. now our credit is screwed and I have no vehicle.

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Review
#549921 Review #549921 is a subjective opinion of poster.
Cons
  • Are crooks and lairs
Reason of review
lairs
Loss
$13553
Preferred solution
Let the company propose a solution

Capital One is not billing correct interest rate

I received an offer from Capital One for convenience checks with a promotional rate of 5.99% as long as checks posted by 11/15/2010. So I wrote two checks on 11/7. The first posted to Capital One within a few days and I received the promotional rate on it. The second posted to the Capital One card on 11/15. When I received my statement though, I did not get the promotional rate even though the mailing clearly stated in multiple places the offer was good through 11/15. Thankfully I kept all the paperwork. So Capital One is INCORRECTLY charging the wrong interest rate on this transaction, a much higher one of 17.9%. I phoned Capital One and was on the phone for 30 minutes with a representative stationed God-knows-where who could not help. The supervisor he transferred me to was better; she is sending this over to another department to review. Just in case that is not enough to get this corrected, I just wrote their "disputes" department, and am sending copies of all the paperwork I saved, including the initial offer which clearly states "must post by 11/15. Here\'s what I am sending them, minus of course the dollar amount and other information that is personal. And my caveat to you reader, is to save paperwork and check your statements carefully, especially when dealing with Capital One. I am writing to notify you that you have made an error in the interest rate being applied to the transaction dated November 15, 2010. That check qualified for a special transaction rate. Please see the following attachments: Attachment A – copy of letter from you "Dated Notification" . It states "Act by 11/15/2010 and get a 5.99% APR for 12 months. It also says "limited-time"…. "must post to your account by November 15, 2010. Attachment B – copy of second part of letter from you, right above the checks you sent. See the section titled "Use-by-date"; it clearly states "these checks must post to your account by November 15, 2010 for the promotional APR to apply. Attachment C – copy of statement from you showing that the check for $xxx posted on November 15, which means it qualifies for the 5.99% interest rate. Please rectify your error immediately, adjust the interest rate retroactively to the 5.99% rate that should have been charged. Otherwise, I will be taking legal action.
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Review
#213580 Review #213580 is a subjective opinion of poster.
Product
Capital One Credit Card

Capital One in Sacramento, California - Capitol One

We have a personal loan and have been paying on it for a few years. My complaint is they will not work with you. I wanted to lower my payments and extend them. I have never been late or missed a payment. They say they don't do that. Thank god I only have a year and a half and we are done with them. Their ads are mis-leading They will never be able to ask me whats in your wallet and have me say Capitol One. Every time that ad appears on TV I say to whom ever I'm with not to use them.
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Review
#201056 Review #201056 is a subjective opinion of poster.

Capital One Closed

I had to withdraw some retirement funds, but it enabled me to close out my Capital One account. Capital One has been bleeding my family dry by jacking our interest rate to 29%. They are *** They were making good money to begin with prior to becoming loan sharks. Now I will never do business with them or any company associated with them. Good luck to all trying to get away from this horrible company.I switched to USAA Bank but you need to be a veteran to open an account or be related to one. I know Wells Fargo hasn't been great to all it's customers but they have treated my family well.
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Review
#200812 Review #200812 is a subjective opinion of poster.

Protection Inurance Capital One

I'm on disabilty(SS) I aplied to have my acount paid off, I was denied, because I didn't get it to them within 12 mo. Kiss my *** I have been paying for protection for years, and when you need it you get ***, just like medical insurancce, oh we don't cover that, so you die. Keep paying folks, you need it you won't get it. Just keep giving money to the corp greed in America. Jerks need to shut down. I needed to cut down on out going money, and of course I can't do that. So I cancelled the jerks, why pay them and increase the balance, and pay Cap One mor intrest. Could be the bonuses are about to be given out?
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Review
#195511 Review #195511 is a subjective opinion of poster.

Capital One in Sacramento, California - 866-834-2446

For the last four weeks I've received calls from 866-834-2446. I do not have a Capital One card and told gthem they had the wrong number. I will never have a Capital One card. Today, while I was out, they called 10 times and did not leave one message on my recorder. I called the number on my caller ID - it was Capital One. I told them if they ever call me again I will sue them for harrassment -- and I don't even have one of their *** cards!!! Don't kow what Capial One does to their poor credit card holders - assassinate them???
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Review
#175417 Review #175417 is a subjective opinion of poster.

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

Capital One Products and Services Reviews

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Capital One Customers Dumped

Capital One has turned to no longer allowing credit increases to ANY customers. It is, as they call it, "careful consumerism". Now, a customer may no longer request an increase, but instead accounts are (potentially) reviewed once every 12 months, however, the customer is not informed of said review and will not be told of the results one way or the other unless an increase is miraculously approved by their "random research". On the other hand, brand new, young, high-risk customers (my 19 year old sister for example) are given three to four increases within the first six to eight months for being a new applicant, yet long standing customers are not even allowed to request. No one in that company can tell you when or how a review will be held, so you're told to hope for the best for the remainder you keep your card (which in my case, lasted five minutes.) How can they be allowed to treat customers SO badly?? Economy or no, this is classic trashing of the customer. I hope this company crashes and burns as it deserves. I am infuriated with myself for wasting so many years with this company. FYI, Citibank is the way to go for true customer service and value of the customer.
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1 comment
Anonymous
#72838

I feel sorry for all those unlucky people who were duped into a getting caught into the Credit Card Mailings and finally into a life misery with company who doesn't get it or don't even care. You are just a number and it hard to get of them.

My complaint is trying stop the *** mailings to my home. Someone obvisously got all our names on their *** mailing list.

It makes me feel good, to dump it in the trash can. What a joke..

Review
#156813 Review #156813 is a subjective opinion of poster.