This bank (Capital One) took over services from HSBC Bank last year and canceled my memberships without any OK from me. When I called CreditKeeper I spoke to Matt who was nice and friendly, but told me my 2 services were canceled but there was no reason given.
He works for the company (Affinion Group)who handles the service and so couldn't speak to why they canceled my memberships. I called CapOne and spoke to Tyrone who was very cold and uncaring (and unintelligent)and just said they were doing away with this program.
That left me with no other option.I have joined Privacy Guard (which is most like CreditKeeper) and even though it is slightly higher it is well worth it.