Product: Capital One Account Clear all filters (237 of 237 reviews match)
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5 hour drive from NW Louisiana and apparently was foolish enough to use my Capital One debit card to fill up gas in Dallas and when I returned from my day trip. Rather than call me to verify the charges were in fact my own, these jackballs decided to freeze my account...
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Anonymous
Anonymous

"I didn't like: Frozen account on a holiday weekend"And if it were fraud and they didn't shut it down allowing someone to run wild on your pennies, you would be complaining ab...

1.0
Product
Capital One Account
I didn't like
  • Frozen account on a holiday weekend
  • Inept customer service with zero empathy
  • Inadequate processes to verify transactions
#1169120
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I have had a capital One account for 4 years, never missed a payment In May 2017 I missed 1 payment but made it up before the 31 day cycle I called and ask not to be charged a fee and They said since I was a good Customer they would not charge me, My Balance was 750...
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Anonymous
Anonymous

"With a -30 and a +30 dollars"It's been a while since I've been in grade school but doesn't 30(30+)-30(30-) = O? They put the charge on and then took it back off. Either you ...

Product
Capital One Account
#1165607
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With absolutely no warning, I received a form letter from Capital One dated November 13, 2017 telling me that my "account has been restricted as of November 13, 2017" and that it "cannot be unrestricted prior to closure." Say what? I readily admit I had not used the...
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Anonymous
joe

capital on is the difficult co. to do business with.

1.9
Product
Capital One Account
I didn't like
  • Chatting with a supervisor is like talking to a policy manual
#1133885
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On around Oct 25,2017 i wrote a letter to Capital One asking to get a Sparks Cash card that pays 2% and cancel my Spark Cash Select card that pays only 1.5%. They cancelled my Business Card with no notice, not knowing I needed to apply for my new card. Had a business...
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Product
Capital One Account
#1130021
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Tried to make a full balance payment on my card.Used a different account then I normal pay from, and that brought red flags to their fraud department. Okay, I understand, thanks for wanting to verify-- no problem at all. I verify EVERYTHING, SEVERAL TIMES, at least 10...
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Product
Capital One Account
#1112489
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For anyone out there at Capital One, I couldn't find a direct customer feedback line available, which is why this review is going on the broader internet. You're welcome to review this call, recorded around 9:00AM Central Time on 10/5/17, I believe that the...
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1.0
Product
Capital One Account
I didn't like
  • Horrible customer service
#1110802
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Had an account for over 30 years.House was flooded and lost all paperwork. Account with $20000 limit was over due for $110 and they froze my account. What kind of inconsiderate people run this company? just lost a long term customer over a few dollars. Customer service...
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Anonymous
Jackson

If which one was the only company on Earth ? Capital or Capitol ?You used them both.Pay the bill and have no problems. What does your flooding issue have to do with a due da...

Anonymous
Anonymous

"over due for $110 and they froze my account."C'mon.....What aren't you telling us? They froze your account for a $110.00 past due payment? I've gone past due before and never...

1.0
Product
Capital One Account
I liked
  • Good until now
I didn't like
  • Current policies
#1110529
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I recently paid off my Capital One account in full. I got a bill the next month for $8.59 in accrued interest. how is it I pay my bill in full and still get an interest charge. I called to complain and have it removed - no way - spoke to a supervisor - no way again -...
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Anonymous
Anonymous

http://www.investopedia.com/terms/r/residualinterest.asp

1.5
Product
Capital One Account
I didn't like
  • After explaining
  • Poor banking practices
  • Interest rate
#1109989
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More than three months later Capital One froze account and kept money. No fraud, no complaints, no unpaid odd, strange or foreign activities on acct. no problems of any kind. COne has figured out that it can steal money from these accounts. Amount too small to justify...
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Product
Capital One Account
#1105356
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Capital One - Customer Service
Capital One - Customer Service
Capital One is trying to get me to pay for a fraud charge to my account that I did NOT make. I have been on the phone with these people for about six hours waiting at least 30 minutes at a time. I get Oh I'm so sorry for this they don't have an answer and usually pass...
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Product
Capital One Account
I didn't like
  • Getting the run around
#1100962
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