Product: Capital One Account Clear all filters (234 of 234 reviews match)
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On around Oct 25,2017 i wrote a letter to Capital One asking to get a Sparks Cash card that pays 2% and cancel my Spark Cash Select card that pays only 1.5%. They cancelled my Business Card with no notice, not knowing I needed to apply for my new card. Had a business...
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Capital One Account
#1130021
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Tried to make a full balance payment on my card.Used a different account then I normal pay from, and that brought red flags to their fraud department. Okay, I understand, thanks for wanting to verify-- no problem at all. I verify EVERYTHING, SEVERAL TIMES, at least 10...
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Capital One Account
#1112489
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For anyone out there at Capital One, I couldn't find a direct customer feedback line available, which is why this review is going on the broader internet. You're welcome to review this call, recorded around 9:00AM Central Time on 10/5/17, I believe that the...
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1.0
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Capital One Account
I didn't like
  • Customer service
#1110802
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Capital One - Was transferred to somewhere in India!

#1058466
1.8
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I've had account for all most a year perfect pay off.. requested increase was simply told no!! Even when I threatened to cancel card and tell all 350 associates I work with answer no! I'm done! I'll pay my last bill in full... as I always have!! And tell everyone to NEVER SIGN UP WITH YOU GUYS!!!!
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Capital One Account Review

#1014624
1.0
Details
Yup tried to make a payment from my bank and told me that it would take 5 to 10 days. If im trying to pay the whole thing off. Long story short. Never took my money when i called they said it was locked
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Capital One Account Review

#931616
Do not get a credit card from Capital One. The amount you owe is never the same from what they tell you! The will rip you off and they don't care!
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Capital One Account Review

#909622
1.0
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The customer service personnel were ignorant and totally uneducated in all transaction aspects. Their cards have hidden fees and anyone who needs to charge an annual fee for carrying their credit card in your wallet or purse needs to get out of the credit card issuing business....
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Had an account for over 30 years.House was flooded and lost all paperwork. Account with $20000 limit was over due for $110 and they froze my account. What kind of inconsiderate people run this company? just lost a long term customer over a few dollars. Customer service...
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Anonymous
Jackson

If which one was the only company on Earth ? Capital or Capitol ?You used them both.Pay the bill and have no problems. What does your flooding issue have to do with a due da...

Anonymous
Anonymous

"over due for $110 and they froze my account."C'mon.....What aren't you telling us? They froze your account for a $110.00 past due payment? I've gone past due before and never...

1.0
Product
Capital One Account
I liked
  • Good until now
I didn't like
  • Current policies
#1110529
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I recently paid off my Capital One account in full. I got a bill the next month for $8.59 in accrued interest. how is it I pay my bill in full and still get an interest charge. I called to complain and have it removed - no way - spoke to a supervisor - no way again -...
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Anonymous
Anonymous

http://www.investopedia.com/terms/r/residualinterest.asp

1.5
Product
Capital One Account
I didn't like
  • Interest rate
  • Poor banking practices
  • Charged interest on an account with 0 balance
#1109989
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More than three months later Capital One froze account and kept money. No fraud, no complaints, no unpaid odd, strange or foreign activities on acct. no problems of any kind. COne has figured out that it can steal money from these accounts. Amount too small to justify...
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Capital One Account
#1105356
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Capital One - Customer Service
Capital One - Customer Service
Capital One is trying to get me to pay for a fraud charge to my account that I did NOT make. I have been on the phone with these people for about six hours waiting at least 30 minutes at a time. I get Oh I'm so sorry for this they don't have an answer and usually pass...
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Product
Capital One Account
I didn't like
  • Getting the run around
#1100962
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One would think that any business would appreciate persons who pay their bills even before they are due...Well, look at this: Platinum Mastercard ...XXXX This account is currently restricted. (Ref. No. XXXXX.XXXX) Current Balance: ($0.03) Minimum Payment: $0.00 Due:...
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1.4
Product
Capital One Account
I didn't like
  • Extra fees for no reason
  • Thief
  • Account mishandled and wrong info
#1095639
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Bad company, bad account supervisors!!Never treat their loyal customer right! They chose to lose their customer instead of helping them. I was just helping my father in law to get his late fee waived because turns out his payment goes to the other account and they...
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1.0
Product
Capital One Account
#1094556
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While I appreciate resolution, the final comminication from Capital One suggested I would be unable to enter into a future relationship with them due to a multi year delinquency! They have so much to learn about customer service, and there are plenty of other...
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2.3
Product
Capital One Account
#1069085
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