Product: Capital One Account Rating: 1 Star Clear all filters (39 of 263 reviews match)
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Capital One - Direct deposit issues

1.0
Details
Checked my account and my check was deposited into my account but unfortunately capital one so happen today is having account access difficulties and the customer service is having high call volume and has not address this issue how I’m going to pay my bills on time this with no access to any of my funds wow!! I’ll advise new customers to beware
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Review
#1696206 Review #1696206 is a subjective opinion of poster.
Product
Capital One Account
Pros
  • Will be one less credit card as it will be canceled asap
Cons
  • No help at all
Reason of review
Unable to access my account neither are my funds available
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • Credit Report Impact

Capital One in San Ramon, California - Worst bank

1.0
Details
my mother opened a custodian account for my son when she was alive. She passed away in 2014 and my son turned 18 in January of 2019. He tried to closet the account in July but we were given such a hard time to close the account. Every time we called we were given and requested different information. They told us they have sent the check. We didn't receive the check but we did receive close account statement . What happened to the check. I had to write a letter to the president of the company. I'm a banker at another financial institution and I know exactly how this should have been handled. It took 3 months to close this account. I will never ever bank with them. They waste so much money in advertising but have very very poor service,
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Review
#1687394 Review #1687394 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Return, Exchange or Cancellation Policy

Capital One - Arbitrary Account Migration and POD Change

1.0
Details
Capital One arbitrarily migrated my account from a Classic account to a 360 account. Have been a Capital One customer since Capital One acquired my old bank, Chevy Chase. Went into Bowie, MD bank branch to make my account payable on death to my Trust. Capital One will not allow POD Trusts. I now have to have my direct deposit sent to another bank and migrate my online bill payments as well. Major hassle and inconvenience.
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Review
#1682833 Review #1682833 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Access/ activation issues

Capital One - Worst Customer Service of Any Bank

1.0
Details
They place a hold on any deposit over $5K for 7 business days. Even though the deposited check has cleared and funds are in the bank, they still hold the money...….they earn interest on your money before releasing it. I just called their 800 number and spoke with a smart *** girl who told me to pound sand....it's their policy and tough...……..so a $90K check I deposited is being held for a total of 10 days. Bank is a rip off and their television ads are disgusting. I'm taking my business elsewhere
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Review
#1681635 Review #1681635 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • Hold money and steal interest from your business deposits
  • Incredibly poor customer service
Reason of review
poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Aug 19

In my opinion, Capital One Credit Cards is the equivalent of a sub-prime mortgage.No one gets rejected, they boast. That means people who pay on time are paying for those who do not pay at all. Even worse, in my opinion, I question if a client pays the charges...

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Review
#1627266 Review #1627266 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • Untrained staff all offshore
Reason of review
Intentional Deceit
Loss
$2000
Preferred solution
Full refund
Tags
  • Capitalone Fraud Collusion

Capital One - Being put on someone else account

1.0
Details
I got a email from Lending Tree saying I opened a new account.I found out I was put on my brother's account.I had my own account.I am calling them in the morning to get that straightened out.
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Review
#1609737 Review #1609737 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Taken off my credit report
Loss
$1
Preferred solution
Full refund
1.0
Details
Gosh I remember when you would call capitalone360 and a HUMAN would answer the phone. Now the only way to advocate for myself is by writing a review on here. Horrible service. Impossible to add someone to an account without calling them 100 times. The e-mail with...
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Review
#1469663 Review #1469663 is a subjective opinion of poster.
Product
Capital One Account
1.0
Details
Just horrible. Just another scam for identify theft and fraud. I don't even have an account with these people and they keep calling and sending letters to me to get them to call me back. The voicemails aren't even from an english speaking person, sounds like the person...
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Review
#1284432 Review #1284432 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • All
  • Unprofessional
  • Horrible phone representative
Reason of review
PISSED OFF
Preferred solution
STOP CONTACTING ME. TAKE A HINT
1.2
Details
I called to change my car payment due date to the end of the month due to changing jobs as life happens. I was told i couldnt change my due date as I changed it on 2015. This is three years ago. I cannot help that life happens. I calles last friday and was told very...
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3 comments
Anonymous
#1744831

COMPANY HAS BEEN BOUGHT OUT BY ALLY FINANCIAL. 1-888-925-2559, TOOK ME A WHOLE DAY TO FIND ALL THIS BUT THEY CAN GET YOU A LIEN RELEASE WITHIN A COUPLE DAYS.

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Review
#1275726 Review #1275726 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Problems with payment

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

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Capital One reviews
1.0
Details
I called in to capital one and told them this is fraud. They said car rental companies can basically do what they want. After much fighting they and proof they took it off my account. Now five months later it has reappeared on my account. I will never use this credit...
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Review
#1268415 Review #1268415 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Poor customer service