Product: Capital One Account Rating: 2 Stars Clear all filters (15 of 263 reviews match)
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Capital One - Online banking login locked, money not accessible.

1.5
Details
Have been login in for a long time with 2 step verification using security code sent to my email address on file with Capitalone. But the geniuses changed the process a few months ago and cannot login with email anymore. It is now asking to send verification code to my home phone number that is on file. The problem is I am traveling abroad extensively and cannot use this option. Wasted time and money calling them from abroad to no use. They can't help. My money is locked up with them. The government props up all these failed and incompetent megabanks with tax payer money and the megabanks don't give a damn about their customers. Will now have to wait till some other bank buys Capitalone and fixes the login functionality. DISASTER.
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Review
#1498454 Review #1498454 is a subjective opinion of poster.
Product
Capital One Account
Pros
  • When it was ing it was great
Cons
  • Horrible customer service
  • Switched website access method from email to phone
Tags
  • Website Access
1.8
Details
I have only been with capitol one for about a year. That being said I been running a high balance for most of that year, I decided to work on my credit and part of making that better was to pay off BOTH accounts I have with capitol one. ok did that and they FROZE MY...
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1 comment
Anonymous
#1646479

Of we're sure you've left out a few details. Next to collecting interest, credit card companies like collecting cash and keeping accounts current.

IF you're telling the truth, what's going on that they wanted to wait 2 weeks(or was it 10 business days standard to make sure a check clears)? Feel free to add additional details that would sadly not support your lame narrative.

Review
#1473006 Review #1473006 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • Customer service was the worst ive ever had
Reason of review
Poor customer service
Preferred solution
credit my account
1.5
Details
Capital one has stated numerous times that these somewhat simple directions and I have complied every single time. Yet each letter that I have written via email, fax, and the united Postal Service have still been denied. I’m absolutely convinced capital one just does...
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Review
#1402218 Review #1402218 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1641
2.0
Details
We have had our identity stolen and notified Capital One. About a month later someone got into our account by using our SS# name, date of birth and address. Which means the user name and password you create is wortless. They changed our email and address and ordered a...
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3 comments
Anonymous
#1539631

They issued a credit card to someone in NY. Sent it via Fedx, are you kidding me.

Then they tried to shirk their responsibility in this whole mess. They don't follow through ,and their fraud dept is a joke!

Your identity and credit line is not safe with them. They don't protect their customers!

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Review
#1274794 Review #1274794 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Bad quality
2.2
Details
I was told due to company protocol my cards would be cancelled and if I wanted to reopen an account I could try. I was not called by customer service, I was not given letters until after the fact. But they still cancelled both of my credit cards. The only negative...
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Review
#1201244 Review #1201244 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Problems with payment
1.9
Details
With absolutely no warning, I received a form letter from Capital One dated November 13, 2017 telling me that my "account has been restricted as of November 13, 2017" and that it "cannot be unrestricted prior to closure." Say what? I readily admit I had not used the...
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1 comment
Anonymous
#1397741

capital on is the difficult co. to do business with.

Review
#1133885 Review #1133885 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • Chatting with a supervisor is like talking to a policy manual
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.5
Details
I recently paid off my Capital One account in full. I got a bill the next month for $8.59 in accrued interest. how is it I pay my bill in full and still get an interest charge. I called to complain and have it removed - no way - spoke to a supervisor - no way again -...
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1 comment
Anonymous
#1375976

http://www.investopedia.com/terms/r/residualinterest.asp

Review
#1109989 Review #1109989 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • Charged interest on an account with 0 balance
  • Interest rate
  • Poor banking practices
Reason of review
Poor customer service
Loss
$9
Preferred solution
Full refund

Capital One Sucks

2.3
Details
While my issue is now resolved, it was exceptionally frustrating as a consumer. These guys have no clue about running a consumer company. I had an old dormant acccount that I brought to a zero balance and closed. They never closed the account. A subsequent annual membership fee caused me to be in arrears for several years while I failed to receive correspondence. While I appreciate resolution, the final comminication from Capital One suggested I would be unable to enter into a future relationship with them due to a multi year delinquency! They have so much to learn about customer service, and there are plenty of other companies who want my business. UGH!
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Review
#1069085 Review #1069085 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Poor customer service

Capital One - Was transferred to somewhere in India!

1.8
Details
I've had account for all most a year perfect pay off.. requested increase was simply told no!! Even when I threatened to cancel card and tell all 350 associates I work with answer no! I'm done! I'll pay my last bill in full... as I always have!! And tell everyone to NEVER SIGN UP WITH YOU GUYS!!!!
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Review
#1058466 Review #1058466 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Poor customer service

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

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Capital One - Account Review

1.8
Details
Hi I have reviecedy capital one card I had limit of 500 I withdraw 200 and tryed mu card next day it was blocked I rang numrous accations I recieved text saying was it me who withdrew 200 I reply yes its been week now mu card not working I would appreciate it if u could slove this matter iam the account holder and no fraud been on my account I even havent had my sratements what going on its been week nw
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Review
#993796 Review #993796 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Poor customer service