Product: Capital One Account Clear all filters (263 of 263 reviews match)
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1.0
Details
I called in to capital one and told them this is fraud. They said car rental companies can basically do what they want. After much fighting they and proof they took it off my account. Now five months later it has reappeared on my account. I will never use this credit...
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Review
#1268415 Review #1268415 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Poor customer service

Capital One - Customer service

Worst customer service ever..consumers beware. If you have capital one as a car finance beware. Keep track of payments. The online website shows incorrect information such as wrong balance owed and credit score. Been with capital one since 2015 worst mistake. The reps are very unprofessional. I recently paid my balance and account is showing 5 days passed due. Called many times no help. Reporting this issue to attorney general office.
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Review
#1209470 Review #1209470 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Problems with payment
3.3
Details
I have had 4 capital one cards for a few years. 2 business and 2 personal. Out of the blue they closed all my accounts without notice. An employee went to use the card and was denied. I called capital one. All they said was there was activity in the account that was...
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Review
#1205032 Review #1205032 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • Awful and humiliating
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.2
Details
I was told due to company protocol my cards would be cancelled and if I wanted to reopen an account I could try. I was not called by customer service, I was not given letters until after the fact. But they still cancelled both of my credit cards. The only negative...
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Review
#1201244 Review #1201244 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Problems with payment
2.7
Details
Just closed my newly "approved" credit card with this farce of a company.I got approved for Quicksilver about two weeks ago, received my card and when I try to activate, they say my account has been put on hold for fraud activities? Alright, so they ask for proof of...
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2 comments
Anonymous
#1436597

Enjoy this then : they've been mailing bi-monthly solicitations to 5 members of my family for several years , at least 120 mailings per year.They go straight to the landfill in the trash so I have to pay to get rid of them but they've spent an awful lot of money on us with zero return.Maybe I'll start burning the stupid things in a pile out back and dance around it like a wild Indian and save the trashman some work.

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Review
#1195703 Review #1195703 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Poor customer service
1.0
Details
Capital is nickel and diming snakes.I paid my balance completely off before next bill cycle. They continued to charge me interest on old balance for full bill cycle. Customer service says I should have called for a pay off and to close account. Then tried to tell me...
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1 comment
Anonymous
#1435680

If it's any consolation to you, they've spent what must be a lot of money with literally hundreds of mailings dropped directly into our trash can.

5 people at this address receive multiple mailings monthly ; it has become a standing joke around here - all junk mail is referred to as "Capital One".

Review
#1194200 Review #1194200 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Problems with payment
1.0
Details
5 hour drive from NW Louisiana and apparently was foolish enough to use my Capital One debit card to fill up gas in Dallas and when I returned from my day trip. Rather than call me to verify the charges were in fact my own, these jackballs decided to freeze my account...
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1 comment
Anonymous
#1421820

"I didn't like: Frozen account on a holiday weekend"

And if it were fraud and they didn't shut it down allowing someone to run wild on your pennies, you would be complaining about that too.

Better to error on the side of saving your little change than not wouldn't you think?

Based on your banal and lame comment, I'm sure you called in there acting superior and smug.

Guess what{{REDACTED}} , you get no empathy.

Review
#1169120 Review #1169120 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • Inept customer service with zero empathy
  • Inadequate processes to verify transactions
  • Frozen account on a holiday weekend
Reason of review
Poor customer service
Loss
$438
Preferred solution
Full refund
I have had a capital One account for 4 years, never missed a payment In May 2017 I missed 1 payment but made it up before the 31 day cycle I called and ask not to be charged a fee and They said since I was a good Customer they would not charge me, My Balance was 750...
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1 comment
Anonymous
#1423372

"With a -30 and a +30 dollars"

It's been a while since I've been in grade school but doesn't 30(30+)-30(30-) = O? They put the charge on and then took it back off.

Either you didn't pay your bill and the minimum is racking up or your missing a payment caused a clause that YOU said you understood to fire.

"please if anyone out there Wants to consider legal action let me know"

Just an FYI, normal people who pay their bills on time and have a bump in the road talk about legal actions or worse yet class action lawsuits.

I'm guessing you're a get over artist looking for a quick payday because of something YOU CAUSED by not paying your note on time.

Review
#1165607 Review #1165607 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Problems with payment
1.9
Details
With absolutely no warning, I received a form letter from Capital One dated November 13, 2017 telling me that my "account has been restricted as of November 13, 2017" and that it "cannot be unrestricted prior to closure." Say what? I readily admit I had not used the...
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1 comment
Anonymous
#1397741

capital on is the difficult co. to do business with.

Review
#1133885 Review #1133885 is a subjective opinion of poster.
Product
Capital One Account
Cons
  • Chatting with a supervisor is like talking to a policy manual
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Capital One - Account Review

On around Oct 25,2017 i wrote a letter to Capital One asking to get a Sparks Cash card that pays 2% and cancel my Spark Cash Select card that pays only 1.5%. They cancelled my Business Card with no notice, not knowing I needed to apply for my new card. Had a business to run and they told me they would review my account to see if they could reopen, maybe 2 weeks. They can cancel my card in one day but take 2 weeks to consider reopening, very poor service. Been a long time customer with great payment history, UNBELIEVABLE!!!!!!!!!!!!!!!!!!!!!!
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Review
#1130021 Review #1130021 is a subjective opinion of poster.
Product
Capital One Account
Reason of review
Poor customer service