Update by user Jan 26, 2012
***Also, the repo guy that they sent loaded up my Chevy HHR, which is front wheel drive, by its rear wheels then dragged the vehicle over 1000 yards across a busy street. While dragging the vehicle, he proceeded to demolish the entire front end of the car. The entire front axle system of the car is broken and that alone is a few thousand dollars in damages.***
Update by user Jan 26, 2012
***Additional Information*** Capitol One claims that I am 5 payments behind. My payments did not start until June 2011 and I have proof that I made 5 payments with 2 missing payments.
This does not include the January 2012 payment that is due on the 28th. I have called their company multiple times over the past 4 months to rectify the missing payments and their response was that per company policy, they cannot extend payment arraignments to any customer until that said customer has made 6 consecutive payments on the account.
I am a single mother of two children and work a graveyard shift job just to make ends meet and when life has kicked me financially in the face, I have made it a point to call and explain my situation to any company necessary to keep the small amount of bills I have in order...
This is just wrong... Capitol One lacks business ethics and do not care about their customers at any level.
Original review posted by user Jan 26, 2012
Spread the word and SHARE this status with everyone u know!!! CAPITOL ONE is one of corporate americas biggest FRAUDS!!!!
They repossessed my car and I was only two payments behind!!! Not only did their offices refuse to work with me over the past four months to get payment arraignments so I could take care of the past due balance until my taxes get here next week so I could pay in full, they REFUSED to reinstate my loan because the REPO GUY SAID that he felt threatened by me when he came to get the car... That was their EXCUSE for not reinstating my loan so I could pay the $980 that was my past due and next month payment! I called a police officer to come out and monitor the situation and was on the phone with Capitol One the entire time and not once did I raise my voice!
When I told the officer what the repo guy said about feeling threatened, he was appalled! The repo guy was 6'2" and approx 220 lbs driving an unmarked red tow truck with black inconspicuous numbers and I am 5'8' approx 160 soaking wet... Capitol One's customer service lacks communication and training because over half the calls I have made to their company over the past four months have went unnotated on my account. This is corporate greed at its finest and we need to spread the word to hit Capitol One where it hurts...
The PROFITS they make off of US!!! We are the hardworking taxpayers and they are the ones who line their pockets with our hard earned money then do this kind of junk to us...
Product or Service Mentioned: Capital One Customer Care.