Product: Capital One Auto Loan Clear all filters (29 of 29 reviews match)
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Capital One - Over pain

1.0
Details
hoping someone in Fed will follow up and close this back eventually,
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Review
#1701207 Review #1701207 is a subjective opinion of poster.
Service
Capital One Auto Loan
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Full refund

Capital One - Car lien held hostage

2.2
Details
I paid my car loan off early in 2014,I give it no thought until today when I was attempting to trade in my car and realize I don't have the title. I contact the state and the inform me that Capital one still has a lien on my car. 5 years later. I contact Capital one and they are unable to provide verification that I paid off the car except through mail which takes them 2 to 3 weeks according to the rep. It is shame that they cant even provide a secure document through email in the 21st century. Or better yet upon full payment of a loan instantly release the damned lien. So now I'm stuck without a car because of antiquated technology and poor business practice.
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1 comment
h.kitchener
#1770056

A good idea when you pay off a car loan is to remember to make sure you receive an updated title showing no lien. You didn't do this and now you have to wait.

Gotta remember that, when dealing with a large company, things take time, unlike when dealing with a local credit union, etc. This is how we learn.

Review
#1694452 Review #1694452 is a subjective opinion of poster.
Service
Capital One Auto Loan
Pros
  • Used to like all of their services
Reason of review
inability to provide needed service
Loss
$28
Preferred solution
Immediate Lien release at zero balance of a loan.
Resolved

Update by user Aug 14

Hate the company

Update by user Aug 14

it's not

Original review posted by user Aug 14

I have a auto that start 8000. i was paying notes. Fell in to a hardship and they could not help me to good. the car i got turn out to be a piece of junk. It couldnt pass smoke so it cost me 1500plus i ask for some way to work it out. they just...
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3 comments
UnaccountableTawny Owl224
#1735726

Very hard to understand what was being said in this post but I can tell you that I have had nothing but the best experience with Capital One.

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Review
#1622951 Review #1622951 is a subjective opinion of poster.
Service
Capital One Auto Loan
Pros
  • Lost all my trust
Cons
  • All
Reason of review
breach of contact I feel
Loss
$2100
Preferred solution
Its paid for already..I should not be paying triple
Tags
  • Credit Report Impact

Capital One - No customer service

1.0
Details
I would love to say poor customer service, but I have been on hold for 3 hours today and ALL LAST WEEK. Only one number to call regarding auto finance. Once they have your money, no one to help get a title or lien removed.
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Review
#1588941 Review #1588941 is a subjective opinion of poster.
Service
Capital One Auto Loan
Cons
  • No customer service available
Reason of review
Need my auto title
Tags
  • Need Better Customer Service
  • Need My Auto Lien Removed

Capital One in Cape Coral, Florida - I need to pay my auto loan

1.0
Details
I just need help to pay you guys I don’t know why it’s so hard I set up payment didn’t work I want to talk to someone do you even have employees
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Review
#1490794 Review #1490794 is a subjective opinion of poster.
Service
Capital One Auto Loan
1.0
Details
In an attempt to pay off my auto loan with Capital One, Capital One informed me (On a recorded line and by mail) that my loan was paid off so title was transferred. It turns out that the payoff check was fraudulent so the funds were returned by Capital One and Capital...
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1 comment
Anonymous
#1574625

Your complaint makes no sense as written. What do you mean the check that paid it off was fraudulent?

Are you saying that they told you based on what they saw that day, based on a bad check sent in to pay off your account, everything was OK?

Well of course they'll tell you that right up until the time they figure out a "fraudulent" check was used to pay off the account. You sound shady AF...

Review
#1370414 Review #1370414 is a subjective opinion of poster.
Service
Capital One Auto Loan
Cons
  • Lack of proper communication
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Monetary compensation
Tags
  • lousy banks
1.4
Details
I have contacted Capitol One Auto on more than one occasion. I have not received any help from them. I took out a loan in 2012 for $16,000 and I still owe $6800. I was not working for a while and I applied for a hardship loan. I still made payments they were just...
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Review
#1238597 Review #1238597 is a subjective opinion of poster.
Service
Capital One Auto Loan
Reason of review
Poor customer service
Loss
$16000
Preferred solution
Full refund

Capital One - The worse company ever

1.1
Details
I got a load for a car back in feb 2015 for 72 months payoff the load on feb 2018. Went to get a new car load those not show in any of the mayor three credit company. Complained to capital and all i got was a letter saying that they cant fix it..
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1 comment
Anonymous
#1670161

That happened to me this past week. I am hoping cap one resolves the issue, but I doubt it I have already filed a complaint with the federal trade commission against the dealership, and if cap one doesn't do anything about it, I'm going to add them to the complaint.

It takes about 6 minutes to file a complaint with the FTC.

After you do, just call and let them know . So complaint filing to the federal government has helped a couple of times when you

Review
#1220952 Review #1220952 is a subjective opinion of poster.
Service
Capital One Auto Loan
Reason of review
Poor customer service

Capital One - Terrible ecperience

1.0
Details
I called Capitol one to make payment arrangements 2 months on my car loan they wouldn't take my payment arrangements . what the ***
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Review
#1208665 Review #1208665 is a subjective opinion of poster.
Service
Capital One Auto Loan
Reason of review
Problems with payment

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

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Capital One - Motor cycle lien release

1.0
Details
Been getting the run-around getting my MC lien released. Been 2 weeks and several calls along with several faxes... Still getting the run-around. No call backs, etc...Terrible company to deal with.... The bike was paid off in 2009. So, they tell me to send a fax and wait two days. after two days, they say they never received fax. re-fax and wait two days. After two days, they say they are working on it and it will take 15-30 days. Can't get past a supervisor. Filing a complaint with BBB and sending registered letter to company. This company is the worst to work with (after) they have your money....
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Review
#1143811 Review #1143811 is a subjective opinion of poster.
Service
Capital One Auto Loan
Cons
  • Run around
Reason of review
LIEN RELEASE TAKING TOO LONG, LOSING SALE...
Loss
$11000
Preferred solution
Deliver product or service ordered