I have had an auto loan with capital one auto finance for almost 6 years and have had far more negative experiences than positive ones. The latest is coming at the end of the note.
I've been trying to sell or trade my 05 Yukon for the past 2 months but can't get an accurate payoff. I was talking with a dealer about trading it and when he asked for payoff I told him according to my records it should be about $1200. I looked like an *** when he called coaf and they told him it was $5012. When I called they told me that I had an extension on the account and that it would be paid off in November of 14, my brain was tired from translating the broken English of the CSR, so I politely said thanks and hung up.
THE VERY NEXT DAY I received a FINAL PAYMENT NOTIFICATION from coaf. Bewildered, I called them immediately, and "jay" said my payoff is $3097 and some change. When I asked if that was due as my final payment he continually said "payoff is $3097.45" like some sort of possessed customer service demon. So, I hung up.
I called back two days later and now my payoff was $5378.64. WTF It had been less than a week and no money had changed hands nor any imperative dates passed.
Clearly they need to all be on the same page and at the very least train their outsourced csr's better in the ways of 'merica. As for me, I will just roll the dice and hope that I can roll over whatever amount coaf comes up with on any given day into my new loan.
Product or Service Mentioned: Capital One Loan.
Monetary Loss: $3000.