Capital One created a past due situation by failing to send out statements due to a computer glitch.
After notifying them that we had not received statements thy said they were aware tha our statement were bouncing. The person on the phone said let me do a refresh.
Bingo, now they suddeny can get through. Why no one refreshed before this is beyond me. We scheduled a payment in full for the due date showing on the account. Today our card bounced at a local restaurant because they said we were past due, a situation they caused.
they said our card was on hold.
I told them the card was on hold here as well. You know what they can due.
Product or Service Mentioned: Capital One Venture Reward Card.
Reason of review: Problems with payment.
Monetary Loss: $11.
Preferred solution: Communicate and train your people.
I didn't like: Poorly handled.