Product: Capital One Credit Card Clear all filters (0 of 261 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
Show

Capital One - Customer service sucks

I filed a complaint against a merchant who charged me for a service that they did not complete the merchant sent a copy of the receipt I sent a letter from the contact person that I was dealing with at the company and she kept apologizing for work not being done sent receipt from new merchant stating that I still had problems with unit that were never repaired they sided with merchant and are charging me for work that was not done I contacted capital one to once again dispute the charge hey said the would contact me that was in oct every time I contact capital one I get the run around horrible customer service
1.3
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Product
Capital One Credit Card
I didn't like
  • Horrible phone representative
#1437867
Reply to reviews
I have been a customer for years. I have a nearly 25% interest rate. I paid 380 in interest alone in 2018. I paid my multi-thousand dollar bill before the due date. The next month they added 33 in interest, even though the balance was zero. Greedy. When I called...
Read more
Anonymous
Anonymous

LOL... You wear a 25% interest rate like a badge of honor. Hint...It isn't. That's a terrible rate most likely earned because of bad credit. The same credit(and/or a series of...

1.0
Product
Capital One Credit Card
I didn't like
  • Everything greedy arrogant
  • Unprofessional
#1410224
Reply to reviews
Show

Capital One - Worst customer service

Filed a credit card dispute after receiving a defective product. Capitale One did not protect me or refund the charge. Zero protection for fraudulent merchants.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Capital One Credit Card
#1385027
Reply to reviews
Straight to the point: My payment is missing. I mailed my payment off on October 4th. It isn't due until October 16th, but I wanted to get it out earlier so it would be on time. On Saturday, October 6th, I checked my balance but the payment had not posted. I called...
Read more
Anonymous
Anonymous

I think you're lying(or the rep was playing with you). What kind of rep in anywhere USA would tell you a payment was sitting on a desk. This isn't the 70's where someone opens...

1.8
Product
Capital One Credit Card
I didn't like
  • That capital one lost my payment
#1379552
Reply to reviews
Show

Capital One - Dissatisfied customer

Worst credit card company ever. Will be closing account.
Product
Capital One Credit Card
#1364784
Reply to reviews
I wrote a complaint on August 31st and since then I have been harrassed by a Capital One employee anonymously and I'm sick of it. This so called man has already had one of his comments deleted before I could catch it. Today he wrote another anonymous comment and I...
Read more
Anonymous
Anonymous

Same anonymous Capital One employee making another rude comment. I have gone back and found over 20 anonymous comments you have made this year and end of 2017. Does it make yo...

Product
Capital One Credit Card
#1360569
Reply to reviews
Show

Capital One - What's in your wallet?

The reason that's their slogan is because there is nothing left in your wallet after their bogus fees and interest charges. I tried to do the right thing and pay them off through my personal bank but they kept my 75.00 monthly payment on top of their full payoff from my bank. Then charged me 7.53 and then charged me an additional 46.00 i have never been treated this badly by any financial institution. I will NEVER do business with these thieving clowns again.
1.0
Details
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Capital One Credit Card
#1343934
Reply to reviews
I asked to speak to her superior and she refused. I will be closing all accounts with capital one. I have never had this nasty unhelpful treatment with any other credit card company. Thanks for letting me vent. With so many other companies to do business with go...
Read more
Anonymous
Anonymous

" I think it was for 12 or 18 months." This tells me you don't have a clue and probably are wrong about your terms. No one with any sense would have to "think" and would know ...

Product
Capital One Credit Card
#1338016
Reply to reviews
I have never applied for a Capital One card ever I go to look on my credit score some how a capital one card was issued,I am a disabled 53 year old on a walker with health issues,I do not own a debit card cause I can't afford the fees let a lone a card,when I called...
Read more
Anonymous
Anonymous

"I have never applied for a Capital One card" If you've never applied for a credit card and it didn't reach you, your identity was stolen. Report this to the credit card compa...

1.0
Product
Capital One Credit Card
I didn't like
  • Given the runaround
#1330081
Reply to reviews
Show

Capital One - Serued credit card

My card should be on the way right
Product
Capital One Credit Card
#1304185
Reply to reviews