Product: Capital One Customer Care Clear all filters (47 of 47 reviews match)
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Capital One - Rewards Customer Service
Capital One - Rewards Customer Service
This has really left a bad taste in my mouth and not really wanting to book with capital one which is a sad thing as my miles won't be used as i had thought when i opened the account. Also i had to go with the direct airline to get my flight changed with no problem...
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4.3
Product
Capital One Customer Care
#1106495
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I signed up for a Capitol One Card back in March of 2017.Card came in, used it and never received a bill. I called in to find out what was going on, verified my information and they had no clue why I never received a bill. They then tell me to download the app on my...
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Anonymous
Sam Hogan

I am also having problems where I receive different responses from a multitude of employees!! I think I got a fake email from them and they just asked me what I wanted to be d...

2.2
Product
Capital One Customer Care
I didn't like
  • Even more disrespectful and rude supervisor
  • Access to customer service
  • Rude customer service
#1083038
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Capital One should offer their employees BASIC information about the services they provide since they CLEARLY have NO understanding of their jobs I've called 11 times since May 4th and each time a Representative gave me a completely different response. Today I spoke...
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Product
Capital One Customer Care
I didn't like
  • Getting the run around
  • Inadequately informed personel
  • Customer service
#1082038
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Capital One Customer Care Review

#1006186
1.0
Details
Since I've opened up with capital one not even a full year , I've had the worst experience, the customer service SUCKS. The females I speak to are normally air heads and don't know anything but the words "oh idk " or " sorry to hear that " no one ever knows what there doing or can help you with your situation ..... this bank sucks ***
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Capital One Customer Care Review

#904577
1.0
Details
capital one mastercard customer service is THE WORST OF THE WORST. I paid off my balance but when I went to the grocery store, my purchase was beign DECLINED. I called cap one, and found out my account was closed and when they switch me to the fraud department, I never got a reason why it was closed. He was only silent as i explained and never looked into why it was closed.
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Capital One Customer Care Review

#859812
1.4
Details
Worst customer service i ever experience they yell scream at me. I went there to get a customer service nit to be treated this way
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Capital One Customer Care Review

#858301
Call to make a payment and wouldn't do it because said they were closed!!thought that was the reason they have 24 hour automated!!!So FRUSTRATING!!!!
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Looking over my other bank account online, I noticed a payment of over $1,000 using an EFT to Cap1.I have no C1 credit card or anything to do with them in any way. My bank told me to try calling them and getting it solved. I tried calling them, but it was impossible to...
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Anonymous
Anonymous

"My bank told me to try calling them and getting it solved"What kind of bank are you at that tells you to go for yourself and make calls. The last time I had something funny h...

Anonymous
Anonymous

Sounds like you have fraud on your bank account. It happens, but your frustration is misdirected. You wouldn't see a fraud charge at Wal-Mart and yell at Wal-Mart to give yo...

1.0
Product
Capital One Customer Care
I didn't like
  • All
#1076111
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I am a customer with capital one for almost 5 years, but today I have decided to move away witha very bad experience that I will share with eery single one. Not because of returned payment or cards closed, just about being respectful to your customers and I am not...
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1.6
Product
Capital One Customer Care
#1066647
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What is wrong with Capital One ,when you explain to them they do not understand or are they so desperate to have people as customers.More people are complaining ,their interest rate is high,when you ask for a reduction they say no,their interest rate is at par with...
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Product
Capital One Customer Care
I didn't like
  • Customer service
  • Getting the run around
  • Given the runaround
#1054322
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On April 7 contacted capital One about a refund . Was told they would mail a check. On Aril 24th talked with a "supervisor" she said I had a credit of $2100 i told her I did not want a credit I wanted a check. She said it would take 30 days. Are you going to pay me...
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Product
Capital One Customer Care
#1038931
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I'm trying to get help from Capital One customer service. Their employees have been very rude so I contacted them via chat instead. Lo and behold, after repeating myself several times and getting the same unrelated answer I realize I'm chatting with a robot. The...
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1.0
Product
Capital One Customer Care
#1029292
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I am writing with regards to a Capital One check issued stemming from a rewards card. While doing some spring cleaning I came across a check from Capital One which was issued in back in 2012. The check was void as it had been over 180 days since it was issued. I...
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3.5
Product
Capital One Customer Care
I didn't like
  • Not being able to cash my check
#1029090
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I applied for a credit card.I am retired and it was approved on the spot for a nice amount. My wife who is fully employed and has a higher FICO score than me applied for the same card and now needs to send in many documents for some reason to get approved. This makes...
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2.6
Product
Capital One Customer Care
I didn't like
  • Inadequately informed personel
#993228
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