Product: Capital One Customer Care Clear all filters (0 of 69 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
CLOSE YOUR CAPITAL ONE ACCOUNTS NOW. IF YOU DONT PAY THEM AND GET TURNED INTO A REPORT ON YOUR CREDIT THEY WILL HOUND YOU WITH NOT ONLY PLACING YOU ON ROBO-CALL LISTS,WITH INTERNET AUTOMATED SERVICES SO THEY DONT GET INTO TROUBLE FOR MAKING THE CALLS THEMSELVES, THEY...
Read more
Anonymous
Anonymous

Well imagine that, if you don't pay your notes, someone will write it off and send the debt out to collections. Thanks for this compelling, insightful and hard hitting post. I...

Product
Capital One Customer Care
#1392117
Reply to reviews
Capitol One has very rude customer service reps. This the second time that I have encountered one. This time it was so bad my credit card was cancelled. The rep did not care about customer retention, she cancelled my card and said good bye with resolution. Her ,...
Read more
Anonymous
Anonymous

Ha... So here's what probably happened. You called in demanding a few extra days to pay which violates the agreement YOU took on. They said no but countered with changing your...

1.0
Product
Capital One Customer Care
I liked
  • Rewards program
I didn't like
  • Customer service
#1372366
Reply to reviews
This is a A matter of SIMPLE Common Customer Courtesy! I am a B of A customer for at least 10 years. I have 3 accounts valuing more than 100K I went to one of my local Bank of America Branches today, 4 tellers, 2 which were at the counter. One was busy helping another...
Read more
Anonymous
Anonymous

May I suggest to the Reviewer that you click on "Report" and report this Anonymous comment as offensive. I found it offensive and tried to report it but Pissedconsumer.com won...

Anonymous
Anonymous

Is this the same anonymous Capital One employee who is back harrassing people getting his kicks like you did to my reviews.

1.7
Product
Capital One Customer Care
I didn't like
  • Poorly handled
#1366562
Reply to reviews
So, I had to get a card ordered as Iost it (which is obviously my error). They sent the pin-code for me… After waiting several days, I called to see where my card was. Apparently “due to technical issues”, they failed to send the card and don’t know where it is! Now...
Read more
Anonymous
Anonymous

My only suggestion is that you report it to the Consumer Financial Protection Bureau which the company can take up to 60 days to respond. Once the CFPB receives a response fro...

2.3
Product
Capital One Customer Care
I liked
  • Really quick to set up
I didn't like
  • Have placed me in a position where i am having to pawn jewellery
#1358673
Reply to reviews
Show

Capital One - Took my deposit got the card and it didn't work and I never got my deposit back

Not only did you guys run my credit for no reason because the card didn't work I loose out on the 100 dollars you guys took
1.0
Details
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Capital One Customer Care
#1351887
Reply to reviews

Capital one called 2 times during the time the bookkeeper was there,but she stepped away from desk an we we're told for all your billing for all countys an USA she was the only biller. No one would help .we were trying to fix the charge back that was cause by your...
Read more
Anonymous
Anonymous

Make a complaint with the Consumer Financial Protection Bureau which you can do online and upload information you have and make a complaint. They have to respond. It may not b...

1.0
Product
Capital One Customer Care
#1346624
Reply to reviews
I tried to open a checking account for my college-bound daughter. Repeated calls got us placed on permanent hold. After 40 minutes the last time, we gave up. Clearly, Capital One doesn't care about attracting new customers. Chalk us up as going with their competition....
Read more
2.5
Product
Capital One Customer Care
I liked
  • Terms offered
I didn't like
  • Customer service
#1323142
Reply to reviews
There phone wait times are ridiculous. If you need help plan on spending a long time on the phone. Also I had to leave voice mail with there fraud department. Twice I called and left info on Saturday for a call back and it has been 6 hours now and nobody called me...
Read more
Anonymous
Anonymous

You could have described the nature of the fraud cases, the players, the amount(s) of money involved, and the type of account held ; i.e. checking, savings, credit card, etc. ...

2.7
Product
Capital One Customer Care
#1281474
Reply to reviews
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Why isn't the system for addresses linked throughout every department? Why didn't Alexis care enough about a Capital One customer to dig deeper into the matter and not be so quick to take the opposing company's side? Because Capital One's lack of concern, I'm going to...
Read more
2.1
Product
Capital One Customer Care
I liked
  • Diversity of products or services
I didn't like
  • Customer s
  • Inept customer service with zero empathy
#1262423
Reply to reviews
I have been a capital one customer for 12 years. I recently sold my house and moved into temporary housing until I close on my new house. Without my permission, Capital One picked up my forwarding address from the post office and changed my account, and then proceeded...
Read more
2.4
Product
Capital One Customer Care
#1256675
Reply to reviews