Product: Capital One Customer Care Clear all filters (0 of 66 reviews match)
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CLOSE YOUR CAPITAL ONE ACCOUNTS NOW. IF YOU DONT PAY THEM AND GET TURNED INTO A REPORT ON YOUR CREDIT THEY WILL HOUND YOU WITH NOT ONLY PLACING YOU ON ROBO-CALL LISTS,WITH INTERNET AUTOMATED SERVICES SO THEY DONT GET INTO TROUBLE FOR MAKING THE CALLS THEMSELVES, THEY...
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Anonymous
Anonymous

Well imagine that, if you don't pay your notes, someone will write it off and send the debt out to collections. Thanks for this compelling, insightful and hard hitting post. I...

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Capital One Customer Care
#1392117
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So, I had to get a card ordered as Iost it (which is obviously my error). They sent the pin-code for me… After waiting several days, I called to see where my card was. Apparently “due to technical issues”, they failed to send the card and don’t know where it is! Now...
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Anonymous
Anonymous

My only suggestion is that you report it to the Consumer Financial Protection Bureau which the company can take up to 60 days to respond. Once the CFPB receives a response fro...

2.3
Product
Capital One Customer Care
I liked
  • Really quick to set up
I didn't like
  • Have placed me in a position where i am having to pawn jewellery
#1358673
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Capital One - Took my deposit got the card and it didn't work and I never got my deposit back

Not only did you guys run my credit for no reason because the card didn't work I loose out on the 100 dollars you guys took
1.0
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Diversity of Products or Services
Interest Rate
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Capital One Customer Care
#1351887
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Capital one called 2 times during the time the bookkeeper was there,but she stepped away from desk an we we're told for all your billing for all countys an USA she was the only biller. No one would help .we were trying to fix the charge back that was cause by your...
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Anonymous
Anonymous

Make a complaint with the Consumer Financial Protection Bureau which you can do online and upload information you have and make a complaint. They have to respond. It may not b...

1.0
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Capital One Customer Care
#1346624
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There phone wait times are ridiculous. If you need help plan on spending a long time on the phone. Also I had to leave voice mail with there fraud department. Twice I called and left info on Saturday for a call back and it has been 6 hours now and nobody called me...
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Anonymous
Anonymous

You could have described the nature of the fraud cases, the players, the amount(s) of money involved, and the type of account held ; i.e. checking, savings, credit card, etc. ...

2.7
Product
Capital One Customer Care
#1281474
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Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Why isn't the system for addresses linked throughout every department? Why didn't Alexis care enough about a Capital One customer to dig deeper into the matter and not be so quick to take the opposing company's side? Because Capital One's lack of concern, I'm going to...
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2.1
Product
Capital One Customer Care
I liked
  • Diversity of products or services
I didn't like
  • Customer s
  • Inept customer service with zero empathy
#1262423
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I have been a capital one customer for 12 years. I recently sold my house and moved into temporary housing until I close on my new house. Without my permission, Capital One picked up my forwarding address from the post office and changed my account, and then proceeded...
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2.4
Product
Capital One Customer Care
#1256675
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In March of 2018, I went online to my Capital One account to change the image of my Venture One card, all I wanted was the color Black. Well that didn’t happen, so I called and requested to have my Venture One card image back to the default image. The first time I...
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1.6
Product
Capital One Customer Care
#1248602
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Interest rates are a given, try calling customer service and sit on hold for 30 minutes then being redirected to a message for a call back then sit there for 2+ hours waiting for a call back. It's now over 2 hours and I still have not received the call back. They need...
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Capital One Customer Care
#1242556
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Capital One - Horrible. On hold for one hour.

Called and waited for a representative. After one hour and no agent had to hang up.
Product
Capital One Customer Care
#1227709
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