Product: Capital One Customer Care Clear all filters (52 of 52 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
We have been a very good Business Spark's customer, for a while now.I have always paid on-line and on timer. Now of course they are closed ( "Martin Luther King Day" January 15th?), all of a sudden, and you cannot get though to any customer service for help. You cannot...
Read more
1.0
Product
Capital One Customer Care
#1169557
Reply to reviews
Due to an illness, I can't have prolonged telephone conversations.I have snail mailed multiple times explaining this, and requested an email or snail mail conversation to resolve problems. There has been zero response. This is 2018 and unthinkable. I have actually...
Read more
1.2
Product
Capital One Customer Care
I didn't like
  • Requested email or snail mail communication
#1166883
Reply to reviews
Show

Capital One - Capital on is a joke

Just got off the phone with one of there departments and was given the run around because in New Brunswick they got hit with a snow storm today and that my issue couldn’t be taken care of .... when you tell them it’s winter and we live in Canada which happens every year they ask you to be polite and then hang up on you
1.9
Details
Additional Fees
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Capital One Customer Care
#1162395
Reply to reviews
Tried to get assistance in transferring a maturing IRA CD into a regular IRA savings account and after being put on hold for about 3 hours one day and another 3 hours today, being transferred to at least 6-8 different customer service reps each time, continually...
Read more
1.4
Product
Capital One Customer Care
I didn't like
  • Horrible customer service
#1160678
Reply to reviews
I closed my acct# with Captital One by in 2008.It should not be showing or reporting to my credit reports after 7yrs. But it is, I've been fighting with Cap 1 to remove it from my credit bureaus for over 2yrs. This is ridiculous and unacceptable. I was even just told...
Read more
Anonymous
Anonymous

"Told me to contact the credit bureaus.I told Cap 1.that's your job to get it remov"No, that's YOUR job if you want it removed. This is something you should have done long ago...

Product
Capital One Customer Care
#1160513
Reply to reviews
Capital One - Rewards Customer Service
Capital One - Rewards Customer Service
This has really left a bad taste in my mouth and not really wanting to book with capital one which is a sad thing as my miles won't be used as i had thought when i opened the account. Also i had to go with the direct airline to get my flight changed with no problem...
Read more
4.3
Product
Capital One Customer Care
#1106495
Reply to reviews
I signed up for a Capitol One Card back in March of 2017.Card came in, used it and never received a bill. I called in to find out what was going on, verified my information and they had no clue why I never received a bill. They then tell me to download the app on my...
Read more
Anonymous
Sam Hogan

I am also having problems where I receive different responses from a multitude of employees!! I think I got a fake email from them and they just asked me what I wanted to be d...

2.2
Product
Capital One Customer Care
I didn't like
  • Rude customer service
  • Even more disrespectful and rude supervisor
  • Access to customer service
#1083038
Reply to reviews
Capital One should offer their employees BASIC information about the services they provide since they CLEARLY have NO understanding of their jobs I've called 11 times since May 4th and each time a Representative gave me a completely different response. Today I spoke...
Read more
Product
Capital One Customer Care
I didn't like
  • Getting the run around
  • Horrible customer service
  • Inadequately informed personel
#1082038
Reply to reviews
Looking over my other bank account online, I noticed a payment of over $1,000 using an EFT to Cap1.I have no C1 credit card or anything to do with them in any way. My bank told me to try calling them and getting it solved. I tried calling them, but it was impossible to...
Read more
Anonymous
Anonymous

"My bank told me to try calling them and getting it solved"What kind of bank are you at that tells you to go for yourself and make calls. The last time I had something funny h...

Anonymous
Anonymous

Sounds like you have fraud on your bank account. It happens, but your frustration is misdirected. You wouldn't see a fraud charge at Wal-Mart and yell at Wal-Mart to give yo...

1.0
Product
Capital One Customer Care
I didn't like
  • All
#1076111
Reply to reviews
I am a customer with capital one for almost 5 years, but today I have decided to move away witha very bad experience that I will share with eery single one. Not because of returned payment or cards closed, just about being respectful to your customers and I am not...
Read more
1.6
Product
Capital One Customer Care
#1066647
Reply to reviews