Product: Capital One Customer Care Clear all filters (0 of 64 reviews match)
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So, I had to get a card ordered as Iost it (which is obviously my error). They sent the pin-code for me… After waiting several days, I called to see where my card was. Apparently “due to technical issues”, they failed to send the card and don’t know where it is! Now...
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2.3
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Capital One Customer Care
#1358673
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Capital One - Took my deposit got the card and it didn't work and I never got my deposit back

Not only did you guys run my credit for no reason because the card didn't work I loose out on the 100 dollars you guys took
1.0
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Diversity of Products or Services
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Capital One Customer Care
#1351887
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There phone wait times are ridiculous. If you need help plan on spending a long time on the phone. Also I had to leave voice mail with there fraud department. Twice I called and left info on Saturday for a call back and it has been 6 hours now and nobody called me...
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Anonymous
Anonymous

You could have described the nature of the fraud cases, the players, the amount(s) of money involved, and the type of account held ; i.e. checking, savings, credit card, etc. ...

2.7
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Capital One Customer Care
#1281474
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Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Capital One - Denied Claim Without Thorough Investigating
Why isn't the system for addresses linked throughout every department? Why didn't Alexis care enough about a Capital One customer to dig deeper into the matter and not be so quick to take the opposing company's side? Because Capital One's lack of concern, I'm going to...
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2.1
Product
Capital One Customer Care
I liked
  • Diversity of products or services
I didn't like
  • Customer s
  • Inept customer service with zero empathy
#1262423
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I have been a capital one customer for 12 years. I recently sold my house and moved into temporary housing until I close on my new house. Without my permission, Capital One picked up my forwarding address from the post office and changed my account, and then proceeded...
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2.4
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Capital One Customer Care
#1256675
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In March of 2018, I went online to my Capital One account to change the image of my Venture One card, all I wanted was the color Black. Well that didn’t happen, so I called and requested to have my Venture One card image back to the default image. The first time I...
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1.6
Product
Capital One Customer Care
#1248602
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Interest rates are a given, try calling customer service and sit on hold for 30 minutes then being redirected to a message for a call back then sit there for 2+ hours waiting for a call back. It's now over 2 hours and I still have not received the call back. They need...
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Capital One Customer Care
#1242556
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Capital One - Horrible. On hold for one hour.

Called and waited for a representative. After one hour and no agent had to hang up.
Product
Capital One Customer Care
#1227709
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I had wanted to tell the manager about the representative talking over me. That is just poor customer service. I finally just said, please let me finish my sentence before speaking. He said okay. I was fed up at that point and just said have a nice day and hung up. I will not ever be doing business with Capital one...
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1.0
Product
Capital One Customer Care
I didn't like
  • Horrible phone representative
#1226339
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After sending the money through Zelle, we never received our tickets, so we called Zelle and Capital One within 30 minutes of the transaction. We opened a case for investigation but nothing came of it, and we are now out $300. We no longer feel we can trust Capital...
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1.0
Product
Capital One Customer Care
I didn't like
  • Inept customer service with zero empathy
  • We were defrauded and our vacation completely ruined
#1215405
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