I opened my Capital One account 5 years ago. I paid each statement in full, and on time. Apparently this made me a bad customer in Capital One's eyes, as they were making nothing off of me (aside from the % they hold back from retailers).
During these 5 years, my account has been compromised twice, with fraudulent activity appearing on my statements. Both times, I was able to have the charges removed and a new card was issued.
More recently; for two months in a row, I received statements claming that my payment had been late. (I send all payments 9+ days ahead of the due date, just to avoid this kind of hassle.) Both times, I called up and had the late fees removed.
I just received my latest statement and they claimed to have never received my last payment. This of course triggered late fees, a penalty, and worst of all; a 'bad' incident on my credit report. "Livid" does not begin to address my state of mind upon seeing this. I called customer service and spoke to a supervisor to obtain my final payoff amount. I was assured that once that payment is received, the 'bad' notation will be reversed to 'good standing', but I am not holding my breath. I will monitor my credit reports and fight this if it is not removed.
I will be mailing my payoff amount this morning, and will send it certified receipt. I will also be going to the bank this afternoon to sign the stop-payment information on the check that Capital One claims they do not have.
If you currently have a Capital One account, I wish you the best of luck. If you do not have a Capital One account, congratulations.
Product or Service Mentioned: Capital One Credit Card.