We have been a Capital One credit card holder for several years.......last summer, we left Houston, Texas for a cool climate for 30 days in the mountains of N. C. When we attempted after a couple of days to purchase a large amount of groceries, Capital One had put our card on fraud notice.....could not use the card. While in the grocery checkout line, I called the 800 number on the back of the card and got India....One of your hired Indians from India stated there was nothing wrong with our card. This happened one more time the next day. I then called a Capital One Bank in Houston and was given a local (804) phone number in Richmond to talk with someone in Richmond who knew what they were talking about...got it all handle in the great country of the United States.
Recently, I called the customer service number again...I did not get India...I got the Phillipines...same thing.....no help...did not understand what I was trying to explain.
Why do you companies do this???????All you do as your website states is *** OFF your customers.
This summer I am planning another trip for about three weeks to North Carolina...whom to do I call to tell?? that understands and can flag our account to keep in acitve and from being placed in fraud????
James A. Rader
Product or Service Mentioned: Capital One Credit Card.