I opened an InterestPlus Savings account with Capital One online. They called and said they could not verify me and require me to fax them ID card, SS# and utility statement.
But then I found out they have already took my money which I transferred from my other bank. When I went online to check my balance, they restrict the access and said I haven't provided them verification. OK now, if the bank cannot verify me how come they can transfer my money. I was really pissed so I asked to have my account closed and demanded them to transfer the money back to me.
Again, they told me I have to provide ID card, SS# adn utility statement to verify before I can close my account. I insisted on talking to the supervisor. After waiting for 45 minutes on the line I got someone called Amy from the account verification department. I doubt if she's a supervisor.
She gave me the same talk again about needing the verification document. As a matter of fact she wouldn't even let me talk she interrupted me constantly. I maintained that Capital One has no right to take my money before they can verify me. At the end, she asked me 4 questions to verify myself and the result is, account closed.
SO, why couldn't they ask me those 4 questions in day one to verify myself instead of demanding me to fax them ID card SS# and utility statement.
This bank is a thief. They take your money in lightning speed, then they restrict your account and god knows what they do with your money!!!
Product or Service Mentioned: Capital One Account.