Product: Capital One Loan Clear all filters (60 of 60 reviews match)
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Capital One in Sugar Land, Texas - Worst service

Trying to get a commercial loan after being 10 years of loyal customer and there's no one here to help its been 45 minutes I am waiting in the lobby. I see three person sitting in their office and none of them has the courtesy to just ask me for what reason I sitting in the lobby
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Review
#1569527 Review #1569527 is a subjective opinion of poster.
Service
Capital One Loan
Pros
  • Ridiculous
  • Negative
Reason of review
Poor customer service

Capital One - Find loan 6204144549569

i need to get to my loan info
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Review
#1525125 Review #1525125 is a subjective opinion of poster.
Service
Capital One Loan
Reason of review
need help to navigate

Capital One - I set up scheduled payments they say I’m late

Capital One - I set up scheduled payments they say I’m late
I have an autloan I got a letter to set up autopay every 17th of the month! I seen on my bank statement it wasn’t taken out? I called they said I’m late and I owe $430, due to be late! This is my first payment I took a photo of my confirmation of the setup, I’m trying to build my credit! Re 6204142845519 my ssi 293784520 phone 6064021774
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Review
#1282956 Review #1282956 is a subjective opinion of poster.
Service
Capital One Loan
1.0
Details
Capital One and CarMax conspired to inflct the most onerous and predatory loan on a young lady who happens to be the mother of my 3 week okd granddaughter 15.6 percent and 50 percent uoside down and they refuse to help in any way Carmax sold the used vehicle at...
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2 comments
neurodoc
#1317763

Your review makes no sense, so it is Capital One and Carmax's fault that your daughter has to pay a high interest rate? No, that is all on her, no need to play the "blame game".

Also, in no way, shape or form was she "forced" to do anything. Did Capital One threaten her if she did not buy the car? I don't think so, if they did, man, they would be in hot water. That was not the case, though, just make the payments, develop a good payment history and refinance.

With the money she put down, she could have used that to pay for a car in full. Plenty of cars out there.

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Review
#1028263 Review #1028263 is a subjective opinion of poster.
Service
Capital One Loan
Reason of review
Problems with payment

Capital One Loan Review

4.8
Details
Excellent and patient regardless if you on time or run into hardship or overall due to situations in your life is causing a payment(s) behind they work (with you ) with me im grateful
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Review
#1001736 Review #1001736 is a subjective opinion of poster.
Service
Capital One Loan
Reason of review
Good customer service

Capital One Loan Review

From: John Rush, I am a current Capital One Auto finance customer And for the last three days i have been dealing with very poor service from: Felicia Pana, mortgage sales NMLS 1219936, once she learned of my low credit score she would not reply to my emails or call,
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Review
#812016 Review #812016 is a subjective opinion of poster.
Service
Capital One Loan
Reason of review
Poor customer service

Update by user Mar 13, 2016

Today I decided to call again both capital one and ascension finance and both offices were closed. But I was provided with updated information and the phone number to pickup my items. I will call again Monday morning to get payment info and address to pick up my...

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1 comment
Anonymous
#1142885

Yea sounds like what I went through with them they took my payment I got behind during my ch7 then told me car was out for Repo after they took my payment I could only do one trying get caught up from job loss, basically until I pay 3months it's still out for repo. Why would they even take my money? Yea I'm trying and making effort and have to hide my car till I can pay the past due?

Review
#808519 Review #808519 is a subjective opinion of poster.
Service
Capital One Loan
Reason of review
Poor customer service

Capital One Loan Review

1.0
Details
I was in bed when i here a truck backing up to my car my wife ran out to see what ot was my car was being repoed i had talked to some one on the phone last week told the lady i had lost my job but i have got a new one and will cech up if i could just have till the 31 of this month ahe sed that will be fine and then this happend THANK YOU VARY MUCH!!!!!!!!
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Review
#777058 Review #777058 is a subjective opinion of poster.
Service
Capital One Loan
Reason of review
Problems with payment
1.0
Details
Our motto is if we were starving, homeless, completely destitute, we would absolutely avoid this company at all costs. We wouldn't take their money if they were throwing it at us after our experience. Back in 2005 we had little to no credit, and you need credit to buy...
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Review
#768720 Review #768720 is a subjective opinion of poster.
Service
Capital One Loan
Reason of review
Poor customer service

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts
I have been in the process of getting my loan modified. I have talked to soo many account managers that it has become unreliable of who I talk to. Today I called to speak to one account manager that has been the constant I am suppose to call and he was not in. So I...
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Review
#764469 Review #764469 is a subjective opinion of poster.
Service
Capital One Loan
Cons
  • Processing of the refinacing
Reason of review
Poor customer service