Not resolved
Diversity of Products or Services
Product or Service Quality

Capital One rewards boasts no black out dates. Not so!

Try to use your points to book last minute travel and you will not be able to book travel for 3 days. Excuse me Capital One, but that's blackout no matter how you want to sugarcoat it. I am tired of these tactics and I will be looking to do business with another bank even though I have been a loyal customer for over 10 years. This problem never occurred in the past and you could book flights, hotels or cars at a moments notice.

The customer service representative could offer no logical reason except it takes time to secure reservations which is nonsense.

They want me to book my travel and go back and redeem my points through their website after I pay for it. Its obvious that they think their customers are ***!

Product or Service Mentioned: Capital One Venture Reward Card.

Reason of review: Not as described.

Preferred solution: Deliver product or service ordered.

I didn't like: Phony advertising, Poorly handled, Getting the run around.

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