I recently was in a vehicle accident where my vehicle was a total loss. I have GAP insurance to cover what Nationwide will not.
Every time I have called Capital One to get documents my call is sent to a land so far far far away! No one ever understands what I am asking them to do! I have spent over 3 hours attempting to get a letter stating the pay off amount as of the day of my accident within 5 different phone calls! It's ridiculous that we pay such high interest rates and give these companies so much money, but they can't even offer decent customer service.
Capital One I will pay you off and cut you up! Piece of *** card and company!
Monetary Loss: $3.