Product: Capital One Platinum Credit Card Clear all filters (16 of 16 reviews match)
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1.0
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Scammed and capital one didn't care
Scammed and capital one didn't care
Scammed and capital one didn't care
Scammed and capital one didn't care
Scammed and capital one didn't care
Scammed and capital one didn't care
I had a patio cover built and contractor insisted I use a CC so I can get the money back if anything goes wrong. It went wrong. Called capital one and they removed charges. A short time later I checked my balance and had been recharged. Called capital one and asked why...
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Review
#1690592 Review #1690592 is a subjective opinion of poster.
Product
Capital One Platinum Credit Card
Reason of review
Problems with payment

Capital One - Make payment

3.4
Details
Very satisfied on phone payment .
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Review
#1683133 Review #1683133 is a subjective opinion of poster.
Product
Capital One Platinum Credit Card
Pros
  • Good company
Reason of review
Fast order processing
2.0
Details

Update by user Oct 16

UPDATE: the very next day, the information had suddenly reappeared and the issue has been resolved (with no explanation, which is not surprising). I'm still not ok with the runaround I got and, once my accounts are paid off, I will most likely close the accounts...

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Review
#1655299 Review #1655299 is a subjective opinion of poster.
Product
Capital One Platinum Credit Card
Pros
  • Diversity of products or services
Cons
  • Communication barrier
  • No support no remorse
  • No answer to simple question
Reason of review
Access/ activation issues
Loss
$618
Preferred solution
Let the company propose a solution
Tags
  • Run Around Answers
1.0
Details
Lied about offer of zero percent interest when applied online with the offer code, raised interest even though I made on time payments and then when I was a few hours (literally a few hours because of time zone) late because my car was totaled they charged me double...
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3 comments
Anonymous
#1685217

Sooooo...You were just a few hours LATE....That's OK...All you have to do is pull out the agreement YOU took and, find the "only late by a few hours" or 'because I totaled my car" or any other "Life Happens" things and you're golden. If not, you're going to be held to what you agreed to. Please stop the whining and adult up.

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Review
#1528155 Review #1528155 is a subjective opinion of poster.
Product
Capital One Platinum Credit Card

Capital One in Eau Claire, Wisconsin - No respect for loyal customers

1.2
Details
I’ve had this CC for just under 18 years, I’ve always paid on time and recently paid it off in full. I received a statement for $5 and I called to ask about it. The billing rep said it was a maintenance fee. He said I acquired the CC 18 years ago and I said yes, and I feel that continuing to pay a $5 maintenance fee on a zero balance is not right so apparently I need to close the account. I was never offered to have the fee waived at any point in the conversation though it was refunded since I hadn’t reached the 40day period. I’m so upset that I had to close the acct which will now affect my credit score over a $5 maintenance fee that they have received for 18 years. So much for being a loyal long-standing customer who pays ontime.
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Review
#1527490 Review #1527490 is a subjective opinion of poster.
Product
Capital One Platinum Credit Card

Capital One - Cabelas to capitol one conversion

cabelas and bass pro shops have merged, that being said capitol one took over the cabelas cards, cabelas was not forthcoming with the fact that out of store purchases are not billed at the same intrest rate as in store purchases, since capitol one has much better invoices to review, I made my discovery of the out of store "rate hike".... from there I appealed to capitol one about this situation, they "felt sorry" for me, but refused to offer a better solution to fix this rate issue, which leaves me with no choice to balance xfer out of capitol one control...……… so heres the real question, who do you want in your wallet...….. for me after this treatment, that answer came pretty easy...……..
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Review
#1466029 Review #1466029 is a subjective opinion of poster.
Product
Capital One Platinum Credit Card
Reason of review
Poor customer service
Loss
$2600
Preferred solution
Price reduction
I changed my primary payment account which i thought was the account to make my monthly credit card payment. I was not able to delete my old account (which is not used anymore) because a window said a payment is in process and cannot be deleted. this was at least 4-6...
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Review
#1430582 Review #1430582 is a subjective opinion of poster.
Product
Capital One Platinum Credit Card
Cons
  • Website
Reason of review
Poor customer service
Loss
$72
Preferred solution
Let the company propose a solution
My Credit union posts payments directly to Capital One, not by mail so it was paid no later than the next day. On approximately 10/31/2018 I received notice I still owed less than $20.00 which I assumed was interest. I had paid off the account through my Credit Union...
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Review
#1403987 Review #1403987 is a subjective opinion of poster.
Product
Capital One Platinum Credit Card
Reason of review
Problems with payment

Capital One - Secured credit card credit limit info

3.5
Details
Just wanted to know when or how i would be available for credit line increas offer but answer was vague , i will just continue making on time above minimum payments and hope for an increase .
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Review
#1355629 Review #1355629 is a subjective opinion of poster.
Product
Capital One Platinum Credit Card

Contact Capital One Customer Service

Mailing Address:
Capital One Financial Corporation
15000 Capital One Dr
Richmond, Virginia 23238-1119
United States
Phone:
(800) 955-7070
All Capital One Contacts

Capital One Reviews

  1. 259 reviews
  2. 76 reviews
  3. 30 reviews
  4. 15 reviews
  5. 11 reviews
Capital One reviews
1.0
Details
Capital One - Bad polices, people, and computer systems 0 stars
Capital One - Bad polices, people, and computer systems 0 stars
Took my money to a dirrfrent bank, was charged 9 dollars to get cash off a cashiers check because i didnt want to carry alot of cash.Applied for q creditcard when i score was lowly fair, my fault knock down my score built up 20 or so points and applied again.Yeah, 300$...
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1 comment
Anonymous
#1534522

You realize that letter is from Credit One, right? Completely separate company.

Review
#1318876 Review #1318876 is a subjective opinion of poster.
Product
Capital One Platinum Credit Card