For about 5 months my husband has been trying to close his Capital One account. He called and paid off the entire balance and asked to have the card cancelled.
Everything seemed fine, they said it was now cancelled. Soon after my husband started getting bills from Capital One with charges on the so called cancelled card. Charges he never made. He called Capital One again, this time some lady gave him a horrible attitude and told him yes the card is cancelled and yes there are still charges on the card...what the???
Charges were made after card was cancelled. Finally got through to someone who said they would clear it up for us, but now the card can't be cancelled because he overpaid balance of card. Convenient huh? So they now have to send us a check.
Okay, they do that and we are assured card was now cancelled. Well that was a lie.
He is still getting bills from them with service fees...the card was supposed to be cancelled, they said it was. STAY AWAY from Capital One.
Product or Service Mentioned: Capital One Account.