I opened a capital one debit card account at the beginning of the month. Received only a welcome email.
Was able to check my account online...up until the day I made a deposit. On the day my money was deposited, they decided to put a "hold" on my account AFTER they received the deposit. With no notification to me or anything. I had been checking my account consistently all during the day.
It wasn't until I stated getting error messages that I decided to actually call and see what the problem was. I was then told my account had been placed on hold would not be able to be verified until I physically faxed id verification into the company. I was not told this at sign up nor at any point before all my funds were deposited. I feel as if this company has committed fraud.
I received no email or info implying I would need to send in additional verification, neither at sign up nor when I called to activate the card.Why accept the deposit. HOW do you accept a deposit if the account is in holding status???? I now still have no access to my money and will not until I fax in documentation.
Banks seem to have alot of hidden rules. I will never again use anything with the capital one name to it and I am going to suggest to anyone thinking of using their services to find a different choice.
Product or Service Mentioned: Capital One Checking Account.